Customer Success Manager

Altura

Customer Success Manager at AI-powered SaaS startup in Amsterdam, fostering client relationships and driving success. Overseeing the onboarding of clients with a new platform to maximize customer value and satisfaction.

Posted 6/16/2026full-timeAmsterdam • 🇳🇱 NetherlandsJuniorMid-Level💰 €50,000 - €60,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with enterprise customers, acting as the main point of contact after the sales handover.
Conduct detailed analyses to understand customer goals and tailor our solutions to their specific needs.
Provide new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working.
Identify upsell opportunities and collaborate with Sales and Product teams to drive revenue growth within existing accounts.
Promote customer satisfaction through proactive support and problem-solving, focusing on maximizing customer value and success.
Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale.
Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively.
Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement.

Requirements

What you’ll need

A Bachelor’s degree in Business, Marketing, or a related field.
At least 2 years of experience in Customer Success or relevant commercial roles (e.g., Account Executive).
A proven track record managing several stakeholders within your accounts and driving customer success.
Excellent communication, interpersonal, and presentation skills in both Dutch and English.
Ability to collaborate effectively with cross-functional teams.
Results-driven, with a focus on exceeding customer expectations.
Be at the forefront of adopting AI in your work.

Benefits

Comp & perks

Join an AI-powered SaaS startup scaling into a scale-up.
40 hours per week ⏱️
Competitive salary and Virtual Stock Units (VSUs).
26 vacation days 🏖️
Access to all tools and tech stack you need 🛠️
We typically work from the office two days per week, but you’re free to choose how and where you work best.
Race around the go-kart track or beat your teammates at bowling during team events — no pressure to join, but always welcome 🏎️
Budget for courses and learning of your choice
💻

ATS Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisAI toolsstakeholder management

Soft Skills

communicationinterpersonal skillspresentation skillscollaborationresults-driven

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Marketing