Altura

Customer Success Manager

• Build and maintain strong relationships with enterprise customers, acting as the main point of contact after the sales handover.
• Conduct detailed analyses to understand customer goals and tailor our solutions to their specific needs.
• Provide new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working.
• Identify upsell opportunities and collaborate with Sales and Product teams to drive revenue growth within existing accounts.
• Promote customer satisfaction through proactive support and problem-solving, focusing on maximizing customer value and success.
• Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale.
• Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively.
• Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement.