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Lead Solution Success Manager – Platform & Emerging
WorkivaLead Solution Success Manager at Workiva facilitating client engagement and technical enablement. Driving customer value and influencing product direction in a collaborative, technical role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving strategic solution alignment and governance, with a focus on translating technical solutions into business outcomes. Proven ability to design and deliver scalable enablement programs while collaborating with product teams to influence roadmaps and enhance user experiences.
Highest-signal resume keywords
Strategic Solution AlignmentCustomer-Facing Technical RoleTechnical Training Content DevelopmentDigital Transformation LeadershipCollaboration with Product Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution ArchitectureTechnical ConsultingCustomer Success ManagementTraining Content CreationBusiness Strategy Translation
Soft Skills
Advisory SkillsInfluencing SkillsCollaboration Skills
Industry Keywords
Customer ExperienceDigital ChannelsScalabilityProduct RoadmapEngagement Methodologies
About the role
Key responsibilities & impact- Drive Strategic Solution Alignment & Governance
- Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
- Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
- Help evolve and refine our internal Solution Success operating model by continuously utilising, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
- Lead Scalability & Digital Transformation
- Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content—to address customer needs at scale.
- Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
- Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
- Influence the Product Roadmap & Enablement
- Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
- Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
- Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.
Requirements
What you’ll need- Undergraduate degree or equivalent experience in a technical, business, or related field.
- 6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager).
- Track record of creating and delivering technical training content.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events