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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success by effectively guiding clients through the GitLab platform, ensuring adoption, retention, and satisfaction. Proficient in software development lifecycle concepts, continuous integration, and DevSecOps practices.
Highest-signal resume keywords
GitLab Platform KnowledgeCustomer Success ExperienceUnderstanding Of GitProject Management SkillsFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Development LifecycleContinuous IntegrationContinuous DeploymentDevSecOpsAnalytical SkillsProblem-Solving SkillsBranching StrategiesCustomer Journey UnderstandingBusiness Outcome DefinitionDetailed Oriented
Soft Skills
Exceptional Verbal CommunicationExceptional Written CommunicationOrganizational SkillsPresentation SkillsTeam Player
Tools & Technologies
GitGitLab
Industry Keywords
Customer SatisfactionAdoptionRetentionCollaborationTravel Compliance
About the role
Key responsibilities & impact- Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
- Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
- Understand the customer journey and be able to guide them on future adoption
- Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Remain knowledgeable and up-to-date on GitLab releases
Requirements
What you’ll need- Understanding of Git and typical branching strategies is a must for this role
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps & AI
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detailed oriented and analytical
- Strong team player but self-starter
- Project management experience & skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Willingness to travel if needed and comply with the company’s travel policy
- Fluent English
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave