GitLab

Account Executive

• Support GitLab’s strategic prospects and customers in the Singapore Market, with a focus in the financial services industry, owning the full sales cycle for large and enterprise accounts
• Lead account strategy by developing and executing account plans aligned to each customer’s business needs and long-term goals
• Conduct prospecting and opportunity development activities in named large and strategic accounts, including working closely with strategic channel partners to generate qualified leads and new customers
• Coordinate pre- and post-sales engagement with solutions architects, customer success, and support teams to ensure successful rollout, adoption, and expansion of GitLab products
• Provide clear account leadership, including regular activity, pipeline, and forecast reporting to sales management
• Analyze wins and losses, contribute to root cause analysis, and share lessons learned with account managers, marketing, and technical teams to improve future outcomes
• Act as the voice of the customer by sharing feedback and product ideas through GitLab’s public issue tracker and internal channels
• Use a consultative sales approach to uncover business issues, shape solution recommendations, and deliver compelling proposals, quotes, and presentations that address customer requirements

Enterprise Account Executive

Revenue Operations

• Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities.
• Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics.
• Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
• Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for Customer Success and Renewals leadership.
• Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency.
• Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions.
• Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders.
• Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards, and supporting adoption of new tools and workflows.

Revenue Strategist Manager, Renewals

Customer Success Manager

• Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives
• Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies
• Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time
• Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams
• Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction
• Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases
• Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders

Customer Success Manager – Public Sector

Conversion Rate Optimizer

• Own and continuously evolve the roadmap for AI-driven enablement initiatives, prioritizing based on field impact, feasibility, and alignment with broader Enterprise AI team and strategy.
• Identify, scope, and execute on high-value AI use cases for the field (e.g., deal support, prospecting, content generation, guided selling, skills, change management), working with stakeholders to define success criteria and measure impact.
• Build relationships with champions in the field organization to activate power-usage and drive peer-led adoption; track this adoption with our AI Ops Specialist and Enablement Analyst.
• Design and drive the operational plan that turns AI pilots into scaled, repeatable processes, coordinating across enablement, ops, and technical teams to remove execution bottlenecks.
• Influence and lead governance standards for AI tool adoption in the field, including data usage, risk review, tool vetting, and alignment with company-wide AI policy.

AI Transformation Owner, CRO

Artificial Intelligence

• Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl.
• Formalize a library of field-adopted and -requested use cases for our AI tools, in coordination with the AI Transformation Owner, CRO.
• Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders.
• Draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools.
• Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements.
• Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep gDrive/datasets accurate and properly maintained.

AI Operations Specialist

Affiliate Manager

• Lead sensitive investigations from intake through resolution, including interviewing team members, analyzing information from internal systems, writing investigation reports, and recommending next steps based on your findings.
• Coach and advise leaders at all levels on complex team member relations matters, including performance management, while helping them manage business and company risk.
• Build proactive programs that help prevent workplace concerns before they escalate.
• Partner with Legal and People Business Partners to review and assess team member relations cases, add context, and align on an appropriate approach.
• Shape the development, consistent application, and revision of policies as GitLab scales, and review policies, procedures, and initiatives for alignment with applicable requirements and GitLab’s values.
• Analyze case trends and provide actionable insights to Legal, People Business Partner teams, and senior leaders to inform scalable programs, policies, and risk-reduction strategies.
• Lead department-specific and organization-wide initiatives, ask for feedback, and work with cross-functional partners to deliver scalable solutions.
• Support global governance of team member relations policies and practices by interpreting employment laws and regulations and providing guidance on inquiries across jurisdictions.

Staff Team Member Relations Partner

Full-stack Engineer

• Own the design, development, and maintenance of people system automations and integrations across Workato, Google Cloud Platform, Claude, Workday, Greenhouse and GitLab
• Build and maintain integrations between Workday, Greenhouse, Slack, and internal tools using Workday Web Services (WWS) and Slack's API and Bot SDK
• Write, version, and maintain automation code in Ruby (or comparable scripting languages) stored in GitLab
• Develop and manage Slack apps and bots that deliver intuitive, automated workflows
• Move past surface-level requests to diagnose root problems and co-design automation solutions
• Serve as subject matter expert on Workato automation architecture
• Maintain and improve CI/CD pipelines and deployment practices for People system automation
• Leverage AI tools, large language models (LLMs), and Model Context Protocol (MCP) frameworks to accelerate automation development
• Provide technical guidance to teammates and stakeholders

Staff Engineer, People Technology

• Manage the full lifecycle of GitLab's leave of absence programs, including documentation intake, leave wage reporting to non-US payroll teams, accurate case processing in Workday and related systems, and timely completion of requests.
• Monitor regulatory changes related to time away and translate them into policy, process, and handbook updates, identifying compliance gaps and involving the right stakeholders.
• Track leave requests across the internal human resources information system (HRIS), identify dependencies and root causes, and recommend improvements to compliance, reporting, and the team member experience.
• Serve as the primary point of contact for team members throughout departure, leave, accommodation, and return-to-work processes.
• Resolve complex time away questions in partnership with managers, People Business Partners, Legal, Payroll, Benefits, external partners, and other stakeholders, providing clear context and recommendations.
• Lead or contribute to cross-functional projects involving HRIS configuration, vendor implementation, and process redesign to strengthen program infrastructure and scalability.
• Maintain policies, processes, and guidance, and share practices that improve consistency and efficiency.
• Analyze leave volume and program data to identify operational risks, inform resourcing decisions, and recommend program improvements, including the responsible use of artificial intelligence (AI) tools for documentation, reporting, workflow efficiency, and data quality while protecting privacy and compliance.

Senior Absence Management Partner

• Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities.
• Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment.
• Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs.
• Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals.
• Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles.
• Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers.
• Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning.
• Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker.

Commercial Account Executive – Mid-Market

Project Manager

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Senior Professional Services Project Manager

Backend Engineer

• Design and build flow components and agentic flows in the Flow Registry using Python and LangGraph.
• Develop, ship, and maintain backend features for GitLab Duo Chat across the Python Duo Workflow Service and the GitLab Rails monolith.
• Integrate new generative AI models, providers, tools, and multi-agent orchestration patterns into Duo Chat.
• Design, implement, and review GraphQL and REST application programming interfaces (APIs) and related monolith logic.
• Improve debugging, observability, and test coverage using pytest, RSpec, and related frameworks.
• Collaborate with Product, User Experience (UX), frontend, and AI specialists to refine requirements.
• Document standards, patterns, and learnings with other engineers.
• Participate in Tier 2 on-call rotations to troubleshoot production issues.

Senior Backend Engineer, AI Engineering

Security Engineer

• Maintain core abuse prevention systems and build new abuse detection rules to identify and prevent evolving platform abuse such as spam, AI/token, SEO optimization/redirects and other financially motivated abuse campaigns.
• Become a core maintainer for our in-house abuse platform (Ruby on Rails monolith) and be comfortable supporting and building new features for the platform.
• Improve and expand agentic AI capabilities in our abuse mitigation tools, including improving multi agent reasoning decision patterns with a target to reduce HITL operational load.
• Lead collaboration with peer engineering teams to deliver safety improvements for the GitLab product
• Resolve automation gaps and create efficient, automated processes
• Create and maintain documentation such as runbooks and procedures

Senior Software Security Engineer

DevOps Engineer

• Build tooling and workflows for cloud-native and self-managed deployment environments.
• Contribute to Cloud Native deployment guidance, including component requirements, architecture patterns, topology guidance, and scaling principles.
• Improve ephemeral environments that bring validation closer to production reality.
• Work across application, infrastructure, and platform boundaries to keep deployment artifacts and environment contracts consistent from development through production.
• Partner with related teams on packaging, testing, delivery workflows, and customer-facing deployment guidance.

Senior Backend Engineer, Deployment Environments

Solutions Engineer

• Manage a team of intermediate and senior Solutions Architects across ANZ, setting clear direction and enabling high-quality execution across the region.
• Act as a player-coach by partnering directly on strategic opportunities, building executive relationships, and coaching your team through complex sales cycles to help secure the technical win.
• Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements, ensuring customer needs are translated into meaningful technical and business outcomes.
• Work cross-functionally with global Solutions Architecture, Sales, Channel, Marketing, Sales Enablement, and Product Management to align on priorities and execute against regional goals.
• Manage dotted-line relationships with Channel Solutions Architects and subject matter experts, driving accountability, collaboration, and alignment around common goals.
• Maintain strong operational discipline across workload planning, resource allocation, headcount planning, opportunity forecasting, and field execution.
• Define and track key performance indicators for the team, communicating progress, risks, and priorities clearly to your team, peers, and senior stakeholders.
• Hire, develop, and retain high-performing Solutions Architects while strengthening team capability, encouraging innovation, and building a scalable regional organization for future growth.

Senior Manager, Solutions Architect

• Manage a team of intermediate and senior Solutions Architects across India, setting clear direction and enabling high-quality execution across the region.
• Act as a player-coach by partnering directly on strategic opportunities, building executive relationships, and coaching your team through complex sales cycles to help secure the technical win.
• Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements, ensuring customer needs are translated into meaningful technical and business outcomes.
• Work cross-functionally with global Solutions Architecture, Sales, Channel, Marketing, Sales Enablement, and Product Management to align on priorities and execute against regional goals.
• Manage dotted-line relationships with Channel Solutions Architects and subject matter experts, driving accountability, collaboration, and alignment around common goals.
• Maintain strong operational discipline across workload planning, resource allocation, headcount planning, opportunity forecasting, and field execution.
• Define and track key performance indicators for the team, communicating progress, risks, and priorities clearly to your team, peers, and senior stakeholders.
• Hire, develop, and retain high-performing Solutions Architects while strengthening team capability, encouraging innovation, and building a scalable regional organization for future growth.