Senior Professional Services Project Manager

GitLab

Senior Professional Services Project Manager for GitLab managing complex software consulting projects from initiation to closure. Collaborating with cross-functional teams and improving project management practices.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex IT and software consulting projects, ensuring effective communication with stakeholders and delivering on project scope, schedules, and customer expectations. Proficient in utilizing project management methodologies and tools to drive operational improvements and manage escalations.

Highest-signal resume keywords

Project ManagementStakeholder CommunicationAgile MethodologiesGitLab TechnologiesCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSoftware ConsultingChange Order ExecutionRisk ManagementScope Management

Soft Skills

Relationship BuildingConflict MediationTeam MotivationEffective Communication

Tools & Technologies

GitLabAgile ToolsProject Management Tools

Certifications & Qualifications

Project Management Institute Certification

Industry Keywords

Enterprise Customer ExperienceProfessional ServicesSoftware Development Lifecycle

About the role

Key responsibilities & impact

Manage large-scale commercial projects and executive stakeholder meetings and communications.
Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
Drive improvements to Professional Services project management tools, processes, procedures, and templates.
Summarize key customer projects monthly and provide a summary for quarterly business reviews.
Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
Establish reliable, repeatable delivery processes, metrics, and operational procedures.
Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Requirements

What you’ll need

Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
Experience supporting timely revenue recognition and executing change orders when needed.
Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.
Enterprise customer and Professional Services experience is a plus.

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave