Customer Success Manager – Public Sector

GitLab

Customer Success Manager helping U.S. government and public sector organizations adopt GitLab DevSecOps platform.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,200 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success by effectively driving customer satisfaction, adoption, and retention through strategic use of the GitLab platform. Proficient in project management and capable of translating technical capabilities into measurable business outcomes for public sector clients.

Highest-signal resume keywords

Customer Success ManagementGitLab Platform ExpertiseProject Management SkillsDevSecOps KnowledgeTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GitBranching StrategiesContinuous IntegrationContinuous DeploymentSoftware Development LifecycleAnalytical SkillsProblem-Solving Skills

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsOrganizational Skills

Tools & Technologies

GitLab

Industry Keywords

Public SectorCustomer Journey MappingCustomer EnablementBusiness OutcomesStakeholder Management

About the role

Key responsibilities & impact

Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives
Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies
Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time
Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams
Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction
Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases
Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders

Requirements

What you’ll need

Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee)
Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention
Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives
Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines
Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them
Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders
Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language
Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support