Customer Success Manager

• Unterstützung bei der Auswahl einer Standardsoftwarelösung.
• Detailkonzeption und Abstimmung der technischen Lösung.
• Erstellung der zugehörigen Architekturdokumentation.
• Enge Zusammenarbeit mit den Fachbereichen.
• Gegebenenfalls Begleitung des Implementierungsprojekts.

Senior Solution IT Architect, CRM

• Own the CRM vision, strategy, and execution across FORMEL SKIN and VOY's health brands
• Lead the development of customer lifecycle programs that drive acquisition, engagement, retention, reactivation, and customer lifetime value
• Define and execute a best-in-class CRM and lifecycle marketing strategy
• Own key CRM metrics including activation, retention, engagement, and customer lifetime value
• Build, mentor, and scale a high-performing CRM team
• Develop sophisticated segmentation, automation, and personalization strategies
• Establish a rigorous testing culture across CRM channels
• Partner closely with growth, product, medical, brand, data, and technology teams

CRM Lead

• CRM Ownership: You will be responsible for our entire CRM setup — both strategically and operationally.
• Campaigns & Flows: All campaigns, flows, automations, segmentations, reviews, customer insights and surveys run through you — always with a clear focus on revenue, contribution margin (DB3) and customer lifetime value (CLV).
• Channels include email, phone, WhatsApp and print mailings.
• Copywriting & Briefings: You develop data-driven copy, creative and campaign hypotheses, implement them yourself or translate them into clear briefs for agencies/freelancers.
• Customer Journey: You build a lifecycle journey from scratch that turns first-time buyers into loyal repeat customers.
• Customer Insights: You systematically identify why customers buy, don’t buy or don’t return and translate purchase drivers, objections, desires and real customer voices into better CRM campaigns, landing pages, creatives and performance marketing angles.
• Customer Satisfaction: You build systems to systematically collect and analyze NPS, CSAT, reviews and customer feedback and translate them into concrete improvements and new products.

CRM Lead – D2C, Klaviyo, CLV, Retention

• You are the first point of contact for our customers and support traders in using the TraderFox software.
• Advise and assist our customers via video call, phone and written communication
• Provide support with questions about the TraderFox software and its features
• Record, analyze and resolve technical issues
• Assess whether challenges are software-related or arise from the trading process itself
• Relay feedback and improvement suggestions to internal teams
• Ensure high customer satisfaction through professional and service-oriented support

Customer Success Specialist

• Designing the strategy for business case achievement by closely working with the customer
• Taking responsibility for forecasting Taulia’s revenue from the business programs
• Assisting in the execution of strategies with customers to drive revenue results for both the customer and Taulia
• Participating in customer workshops and bridging business goals to all aspects of delivery
• Building relationships with senior stakeholders at assigned clients
• Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior
• Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics
• Gain customer action to move on the recommended steps
• Collaborating with the Supplier Marketing and the Supplier Sales team in the execution of campaigns that are part of developing the customers' business program
• Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives
• Leading business reviews with assigned customers including creation of presentations
• Nurturing the operational relationships of each assigned customer
• Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track
• Managing business escalations, when required
• Engaging in contract renewal activities with the customers when required

• You hold overall strategic responsibility for Governance, Risk & Compliance (GRC) topics at DB/M and ensure that regulatory and legal requirements related to data protection, antitrust, due diligence and sponsorship are identified early and integrated effectively.
• You develop and manage international training and enablement concepts for the entire sales organization at Daimler Buses to anchor GRC-relevant content in day-to-day business in a clear, practical and sustainable way.
• You actively shape the strategic direction and further development of the company-wide CRM system, with particular responsibility for integrating GRC-relevant requirements.
• You coordinate cross-functional projects in the CRM and GRC space, define clear target states and work packages, and commission and manage external service providers according to defined quality, time and outcome objectives.
• You support validations, tests and pilot phases of projects to ensure quality and market readiness, evaluate results and derive clear decision-making and action recommendations for management.

Governance, Risk & Compliance Manager, CRM System Manager

• You manage our client projects end-to-end and keep all threads together using tools like Asana.
• You take ownership of our client relationships and drive projects forward strategically.
• You support our clients from the initial kickoff through to reporting and act as their primary point of contact for the project.
• You develop effective lead generation strategies and push implementation forward together with your team.
• You present your strategies persuasively and win clients over for your ideas and concepts.
• You keep KPIs, timelines and results in view at all times and ensure projects progress measurably.
• You coordinate internal teams and freelancers and ensure everyone works efficiently and on equal footing.
• You develop into an expert in B2B marketing to continuously create more effective strategies for our clients together with your team.

Customer Success Manager, B2B Online Marketing

• Conduct onboarding: Ensure customers can start using our platform quickly and independently.
• Lead training sessions: Help customers gain a deeper understanding of the software and get more value out of hellomateo.
• Support day-to-day operations: Be pragmatic, fast, and reliable — you’re there when it matters.
• Optimize the customer journey: Analyze usage data and feedback and continuously refine the process.
• Identify growth opportunities: Spot up- and cross-selling opportunities in close coordination with Sales.
• Be the voice of the customer: Bring customer perspectives directly to the product and tech teams.
• Structure feedback: Document user feedback and KPIs to continuously improve our services.

Customer Success Manager – m/f/d, Software Startup

• Managing complex B2B customers, e.g., football stadiums, large arenas, hospitals and other key accounts: You will manage a small portfolio of our most important enterprise customers throughout their entire lifecycle — from contract signing through implementation and go‑live to long‑term support.
• Managing key customer stakeholders: You coordinate a wide range of stakeholders — from executive management and security officers to operational teams and external partners — and ensure clear communication and aligned decisions even in high‑pressure situations.
• Ensuring measurable customer success: You create customer‑specific success plans, define KPIs for adoption and activation, conduct regular business reviews and proactively manage health scores to detect risks early and unlock opportunities.
• Planning and executing complex implementations: For complex installations you coordinate internal and external service providers, plan milestones, resources and schedules, and ensure through solid processes and clear communication that SafeNow becomes an integral part of the customer’s daily operations.
• Responsibility for matchday- and event‑critical activations: You support major go‑lives, matchdays and events, sometimes operationally on‑site, and ensure that SafeNow operates reliably and is used effectively under real conditions.
• Trainings for security staff and employees: You deliver training sessions on‑site or remotely, professionally prepare security teams and staff to use SafeNow, and ensure they operate safely, reliably and with confidence.
• Mentoring and knowledge sharing within the team: You actively share your knowledge with colleagues and help raise the team’s technical and professional level.

Senior Enterprise Customer Success Manager

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
• Own the end-to-end commercial health of your customer cohort
• Lead Strategic Business Reviews (SBRs) and QBRs
• Proactively identify 'at-risk' accounts through data-driven health monitoring
• Serve as the 'Voice of the Customer' internally and collaborate with Marketing to turn successful customers into public advocates

• Du unterstützt aktiv im operativen Vertrieb und sorgst dafür, dass aus Anfragen strukturierte Deals werden
• Dabei arbeitest du eng mit dem Sales zusammen und bekommst Einblicke in echte Kundenprojekte von der ersten Anfrage bis zum Angebot
• Bearbeitung von eingehenden Leads (Inbound) im CRM HubSpot
• Strukturierung und Pflege von Deal Informationen
• Unterstützung bei der Erstellung von Angeboten
• Recherche von Produkten, Lieferanten und Lösungen
• Vorbereitung von Kundenanfragen für die weitere Bearbeitung
• Unterstützung bei Follow ups und einfachen Kundenkontakten
• Sicherstellen, dass alle relevanten Informationen sauber dokumentiert sind

Praktikum im Sales, CRM, B2B & Corporate Gifting

• You answer emails and inquiries from our users. Clear, fast, solution-oriented.
• You work actively in the Admin Center. You spot where bookings are stuck, where users drop out, and where follow-up is needed.
• You reach out, understand why something is stalled, and help close bookings.
• You notice patterns others miss. Where do users abandon the process? Which questions keep coming up?
• You document this and share insights directly with the product and marketing teams.
• You work directly with Katharina, Massimo and Emre. Your insights from support don't disappear into a black hole — they feed directly into product and growth decisions.

Working Student Customer Success & Growth

• Als Customer Success Manager bist du die zentrale Schnittstelle zwischen Produkt und Kunde.
• Du begleitest Interessenten und Kunden dabei, ihre Prozesse zu digitalisieren – von der ersten Demo bis zur erfolgreichen Nutzung im Alltag.
• Durchführung von Online-Demos & Produktvorstellungen
• Beratung von Kunden zur Digitalisierung ihrer Prozesse
• Begleitung von Interessenten bis zur Entscheidung (inkl. Closing)
• Betreuung bestehender Kunden & Ausbau der Zusammenarbeit
• Unterstützung bei Onboarding & Einführung
• Präsentation von TimeSec auf Events & Veranstaltungen
• Enge Zusammenarbeit mit Produkt & Vertrieb

Customer Success Manager – Bauwirtschaft, Digitalisierung

• Lead the Customer Success team and develop it through scalable structures and best practices.
• Develop innovative Customer Success strategies to ensure long-term customer retention.
• Implement data-driven improvements and continuously analyze customer needs and market trends.
• Build deep relationships with customers and design tailored campaigns to maximize customer satisfaction.
• Contribute to Flowers' market positioning as a member of the leadership team.

Head of Customer Success

• Responsible for defining, implementing and continuously optimizing the customer relationship strategy
• Maintaining lifelong active customer engagement
• Close collaboration with colleagues in the Marketing team
• Developing a new loyalty and referral program
• Responsible for E-mail & direct marketing end-to-end (marketing campaigns, automations and reactivations)
• Reporting on all CRM activities, setting up A/B tests and developing segmentation strategies
• Working in a data-driven way and making intensive use of tools such as Google Analytics and the data warehouse
• Leveraging potential from AI tools

CRM Manager

• Drive retention strategies as a vital lever for sustainable growth
• Take full ownership of the reactivation and repurchase strategy
• Lead the end-to-end execution of user-flows and campaign sendouts
• Craft high-quality, on-brand copy and visual assets
• Cultivate a rigorous A/B testing culture
• Partner closely with the Product team to extend digital learning features into CRM touchpoints

Senior CRM Manager – Focus Retention

• Development and optimization of lead management processes.
• Implementation and management of automation programs.
• Analysis and segmentation of the customer base.
• Development and implementation of retention management programs.
• Building personalized customer communication strategies.
• Optimizing the customer journey through data-driven A/B tests.
• Developing churn-prevention strategies.
• Collaboration with interdisciplinary teams.

Senior CRM Manager

• Maintenance and further development of the CRM field structure
• Performing data quality checks
• Creating KPI dashboards
• Supporting SOPs, checklists, and templates
• Collaborating with the Head of Delivery and Head of Recruiting

• You independently track the user experience of our products and systematically analyze the results
• You design and evaluate customer satisfaction surveys, derive recommendations for our existing-customer strategy, and present these to project management
• You visualize customers' energy infrastructure in direct collaboration with our customers, establishing the basis for an optimal understanding of their needs
• You participate in customer meetings and engage customers with persuasive presentations
• You will own a Customer Success Management project that you will present to the team and CEO at the end of your internship

Intern, Customer Success Management – Smart Energy Startup

• You are in direct contact with our customers and resolve potential issues either independently or in collaboration with our development team
• You establish yourself as a trusted advisor and support customers in rolling out additional vision checkouts
• You propose concrete measures for the successful deployment of the vision checkout and respond to various situations using our software
• You create reports on system performance and communicate them to the team
• You identify root causes of problems and submit feature requests to our development team
• You prepare and conduct workshops to improve our internal processes and increase customer satisfaction

See all jobs on JobTailor

Senior Solution IT Architect, CRM

CRM Lead

CRM Lead – D2C, Klaviyo, CLV, Retention

Customer Success Specialist

Customer Success Manager

Governance, Risk & Compliance Manager, CRM System Manager

Customer Success Manager, B2B Online Marketing

Customer Success Manager – m/f/d, Software Startup

Senior Enterprise Customer Success Manager

Customer Success Manager

Praktikum im Sales, CRM, B2B & Corporate Gifting

Working Student Customer Success & Growth

Customer Success Manager – Bauwirtschaft, Digitalisierung

Head of Customer Success

CRM Manager

Senior CRM Manager – Focus Retention

Senior CRM Manager

CRM Manager

Intern, Customer Success Management – Smart Energy Startup

Working Student – Customer Success