Call Center Representative

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Handle Incoming and Outgoing Customer Interactions via Phone, Email, or Chat
• Manage a high volume of incoming and outgoing interactions, ensuring prompt and professional communication.
• Use active listening skills to understand customer needs and respond appropriately.
• Adapt communication style to match the tone and urgency of customer inquiries, ensuring a positive experience.
• Provide Accurate Information and Resolve Customer Issues in a Timely Manner
• Deliver clear, concise, and accurate information about products, services, and company policies.
• Analyze and troubleshoot customer issues to determine the root cause and provide effective solutions.
• Follow up with customers as needed to confirm that issues are resolved to their satisfaction.
• Document Customer Interactions in the System and Escalate Unresolved Issues
• Record detailed and accurate notes for each customer interaction, including the nature of the inquiry, actions taken, and outcomes achieved.
• Ensure all data is entered into the customer relationship management (CRM) system in compliance with company protocols.
• Identify and escalate unresolved or complex issues to supervisors or specialized departments, providing all necessary documentation for efficient resolution.
• Promote Products and Services to Meet Customer Needs
• Identify customer needs through effective questioning and offer tailored solutions.
• Explain the benefits of additional products or services to customers in a clear and persuasive manner.
• Handle sales opportunities and retention efforts in line with company policies and performance objectives.
• Meet Performance Targets, Including Response Time and Customer Satisfaction Metrics.
• Strive to exceed key performance indicators (KPIs) such as average handling time, and customer satisfaction scores.
• Monitor personal performance and actively seek feedback to improve productivity and service quality.
• Maintain compliance with quality assurance guidelines and standards to ensure consistent and exceptional service delivery.

Contact Center Agent

• Lead the design and development of next-generation Contact Center Digital Engagement Services
• Build modern, cloud-native, event-driven platforms for customer interactions
• Translate business needs into scalable, high-throughput systems
• Design and develop contact center components using open-source communication frameworks
• Engineer IVR systems with speech recognition and conversational AI integrations
• Build APIs, microservices, and real-time processing capabilities
• Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
• Play a key role in migrating legacy systems to open-source, cloud-native platforms
• Advance CI/CD, automated testing, and infrastructure-as-code practices

Principal Software Engineer, Contact Center Digital Engagement Services

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Retention Sales Representative – Call Center

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Join Dynata ’s Virtual Call Center team as a bilingual part-time telephone interviewer
• Perform outbound surveys from home with respondents
• Accurately record their answers in both Spanish and English
• Collect and record opinions of respondents to help clients make informed business decisions

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Bilingual Contact Center Representative

• Communicate and connect with established and prospective CBN partners through ministering prayer
• Share information about CBN and its affiliated ministries
• Encourage financial support for CBN
• Serve in ministry activities and contribute to CBN’s Biblical mission

Contact Center Representative – Full Time & Part Time

• Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices
• Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care
• Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes
• Upholds and promotes a culture of safety
• Continuously evaluates patient, team, and unit outcomes, taking action as needed
• Administers medications, treatments, and therapies safely and according to clinical protocols and procedures
• Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation
• Pursues professional development, completes required education, and maintains certifications
• Maintains accurate, timely EHR documentation

Registered Nurse, Weekender, PT

• Handle high-volume inbound customer interactions while delivering exceptional customer service.
• Take ownership of customer interactions from start to finish whenever possible.
• Utilize internal resources, knowledge bases, job aids, and available tools to troubleshoot customer concerns and achieve high one-call resolution.
• Research issues thoroughly before determining if escalation is necessary.
• Maintain effective call control while demonstrating empathy, professionalism, and active listening.
• Ask probing questions to identify root causes and determine appropriate solutions.
• Navigate 15+ web-based programs, multiple browsers, and dual monitors simultaneously while assisting customers.
• Accurately summarize every customer interaction within the CRM or ticketing system.
• Document troubleshooting steps taken, research performed, actions completed, customer education provided, and final resolution.
• Maintain concise, thorough, and accurate notes detailing what transpired during each interaction.
• Attach supporting documentation to customer cases when appropriate.
• Follow all client, state, and company policies while maintaining quality and compliance standards.
• Monitor email and Microsoft Teams communications throughout the workday without reminders.
• Adapt quickly to changing client processes and operational needs.
• Meet productivity, quality, attendance, and schedule adherence expectations.
• Support phone and chat channels as business needs require.

• receive all inbound and outbound calls for potential disability clients
• perform general office clerk duties (i.e., check email and Chat communication consistently)
• ask questions verbatim from a script to confirm eligibility for the potential client
• respect client confidentiality
• comfortable taking repetitive, back-to-back calls every work day
• flexibility to change work hours based on company needs
• performs other related duties as assigned

• Oversee and support new call center hires through onboarding, training, and nesting progression.
• Guide new hires through onboarding processes, ensuring completion of necessary tasks.
• Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development.
• Coordinate training and nesting logistics for each incoming class.
• Manage expectations, attendance, engagement, and skill transfers of direct reports.
• Enhance results, productivity, and reduce attrition by supporting new hires.
• Address behavioral and attendance issues within the team.
• Oversee operational aspects of the department.

Associate Director – Call Center

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality customer service and sales efficiently and professionally
• Understand customer needs and identify opportunities to grow the business
• Support customers with various inquiries through phone, written, chat or other channels
• Complete a broad range of financial transactions accurately and efficiently
• Follow bank policies and procedures reducing risk to customers and the business
• Participate fully as a collaborative member of the team
• Engage in personal performance management and ongoing development activities

Contact Center Representative – Credit Card

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

Retention Specialist – Call Center, Customer Retention & Save Calls

• Lead the design and development of next-generation Contact Center Digital Engagement Services
• Build modern, cloud-native, event-driven platforms for real-time customer interactions
• Operate at the intersection of engineering and product development, translating business needs into scalable systems
• Design and develop contact center components using open-source communication frameworks
• Engineer IVR systems with speech recognition and conversational AI integrations
• Build APIs, microservices, and real-time processing capabilities for omni-channel interactions
• Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
• Migrate legacy systems to open-source, cloud-native platforms
• Advance CI/CD, automated testing, and infrastructure-as-code practices
• Drive strategy to reduce vendor dependency and accelerate innovation

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Provide front-line leadership, mentoring and staff development for Customer Service Representatives (CSRs).
• Create incentives, hold contests and activities to foster a fun work environment.
• Monitor calls to ensure quality service is being offered to all customers.
• Establish and monitor individual team members' performance against established goals.
• Drive the recruitment, interviewing, hiring, and onboarding of new associates.
• Assist in answering incoming calls during peak volume periods.

Contact Center Shop Care Supervisor

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Call Center Agent

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Call Center Representative jobs in North Carolina

See all jobs on JobTailor

Bilingual Contact Center Agent, Spanish/English

Contact Center Agent

Principal Software Engineer, Contact Center Digital Engagement Services

Retention Sales Representative – Call Center

Virtual Call Center Agent – Bilingual, Spanish/English

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Bilingual Contact Center Representative

Contact Center Representative – Full Time & Part Time

Registered Nurse, Weekender, PT

Call Center Representative

Call Center Representative

Associate Director – Call Center

Contact Center Representative – Credit Card

Retention Specialist – Call Center, Customer Retention & Save Calls

Principal Software Engineer, Contact Center Digital Engagement Services

Call Center Analyst, Workforce Management

Contact Center Shop Care Supervisor

Call Center Agent

Benefits Call Center Representative