Bilingual Contact Center Representative

The Christian Broadcasting Network

Remote First Shift Bilingual Contact Center Representative at CBN connecting partners through prayer and support. Engaging in ministry activities aligned with CBN’s mission.

Posted 7/7/2026full-timeRemote • Alabama, Florida, Kansas, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, both verbal and written, with a focus on empathetic interaction and effective prayer ministry. Proficient in maintaining confidentiality and adapting to a structured, fast-paced environment while supporting CBN's mission.

Highest-signal resume keywords

Bilingual English/Spanish CommunicationCustomer Service ExperienceBiblical Knowledge and PrayerStrong Listening SkillsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceScripture-Based PrayerReading ComprehensionWindows Operating SystemWeb BrowsingEmail ProgramsMeeting ToolsHigh-Speed Internet AccessManual DexterityPerformance Metrics

Soft Skills

Interpersonal SkillsEmpathySelf-MotivationFlexibilityCoachable

Industry Keywords

Biblical DoctrineConfidentialityNonprofit Christian MissionFast-Paced EnvironmentProfessional Rapport

About the role

Key responsibilities & impact

Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
Share information about CBN and its affiliated ministries
Encourage financial support
Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Requirements

What you’ll need

1+ years of experience as a contact center agent or similar customer service-related work
Excellent ability to effectively interact with callers and consistently perform contact center processes
Knowledge of the Bible and ability to pray concise, Scripture-based prayers
Strong listening skills with ability to verbally empathize with others
Fluent bilingual English/Spanish language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
Ability to maintain a distraction-free home office environment
Ability to maintain consistent access to a high-speed cable or fiber internet router
Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
Ability to work in a structured, fast-paced environment, and adapt quickly to change
Coachable with ability to accept feedback, apply guidance, and improve performance
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Strong ability to maintain consistent punctuality and attendance
Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
Self-motivated with ability to work independently as well as be an effective member of a team
Flexible with ability to work well under pressure and consistently meet performance metrics
Good manual dexterity with ability to sit for extended periods of time at a computer workstation
Ability to work weekends and holidays are required
Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission

Benefits

Comp & perks

75% tuition discount from Regent University upon hire!
Benefits for vacation leave, sick leave, and 401(k) participation