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TD

Contact Center Representative – Credit Card

TD

Customer Support Representative in Contact Center providing quality customer service and sales opportunities. Assisting customers with financial transactions and inquiries while navigating multiple systems.

Posted 6/27/2026full-timeRemote • New Jersey, North Carolina, South Carolina • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact
  • Promote strong and lasting Customer relationships in a Contact Center environment
  • Provide quality customer service and sales efficiently and professionally
  • Understand customer needs and identify opportunities to grow the business
  • Support customers with various inquiries through phone, written, chat or other channels
  • Complete a broad range of financial transactions accurately and efficiently
  • Follow bank policies and procedures reducing risk to customers and the business
  • Participate fully as a collaborative member of the team
  • Engage in personal performance management and ongoing development activities

Requirements

What you’ll need
  • High School Diploma or GED
  • 1+ years of related customer service experience or equivalent work experience
  • Experience in Retail, banking, or contact center preferred
  • Excellent interpersonal and verbal communication skills
  • Ability to assist customers on the phone for long periods
  • Must have PC skills with the ability to use/learn current technology and software applications
  • Must be able to effectively support customers using designated primary language (Spanish and/or English)

Benefits

Comp & perks
  • Health and well-being benefits
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceFinancial TransactionsSalesRetail ExperienceBanking ExperienceContact Center Experience
Soft Skills
Interpersonal SkillsVerbal CommunicationCollaborationProblem SolvingPerformance Management
Certifications
High School DiplomaGED