Contact Center Shop Care Supervisor

Safelite

Contact Center Supervisor providing leadership and mentoring for Customer Service Representatives in the auto glass industry. Ensuring quality service and driving recruitment in a dynamic environment.

Posted 6/18/2026full-timeArizona, Florida, North Carolina, Ohio, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 per yearWebsite

About the role

Key responsibilities & impact

Provide front-line leadership, mentoring and staff development for Customer Service Representatives (CSRs).
Create incentives, hold contests and activities to foster a fun work environment.
Monitor calls to ensure quality service is being offered to all customers.
Establish and monitor individual team members' performance against established goals.
Drive the recruitment, interviewing, hiring, and onboarding of new associates.
Assist in answering incoming calls during peak volume periods.

Requirements

What you’ll need

High School Diploma/GED/Equivalent required; Associate’s or Bachelor’s degree preferred.
1-2 years leading a team in a call center environment.
Knowledge of leadership philosophies and ability to create an environment of openness and trust.
Knowledge of Microsoft Office Suite, web applications, and general office equipment.
Strong knowledge preferred in CCC estimating software.
Ability to walk, sit, stand and be mobile on the contact center floor to assist CSRs.

Benefits

Comp & perks

Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*.
401(k) plan with company matching.
Medical coverage plans customized to suit your needs.
Commitment to work/life balance through our paid time off (PTO) programs.
Company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CCC estimating softwareMicrosoft Office Suiteweb applications

Soft Skills

leadershipmentoringstaff developmentteam performance monitoringrecruitmentinterviewinghiringonboardingcreating a fun work environmentcustomer service

Certifications

High School DiplomaGEDAssociate’s degreeBachelor’s degree