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Retention Specialist – Call Center, Customer Retention & Save Calls
US Service AnimalsRetention Specialist in remote call center helping clients with satisfaction and retention. Providing support via call, email, and chat while managing case tracking and scheduling.
Posted 6/24/2026full-timeRemote • Alabama, Florida, Kentucky, Louisiana, Mississippi, North Carolina, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite
About the role
Key responsibilities & impact- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
Requirements
What you’ll need- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet and distraction-free workspace
Benefits
Comp & perks- Health, Dental, Vision, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
negotiationproblem-solvingde-escalationcustomer retentioncustomer servicecommunicationadaptabilitytime managementconflict resolutionactive listening