US Service Animals

Account Executive

• Make outbound calls to warm leads
• Close sales and upsell additional services
• Build rapport quickly with customers
• Meet or exceed performance goals

Outbound Sales Representative

Call Center Representative

• Deliver virtual and classroom call center training for new hires and existing agents
• Coach agents through live call monitoring, roleplay, and one-on-one feedback
• Develop and update training materials, scripts, and sales exercises
• Identify skill gaps and escalate performance risks to the Training Manager
• Document daily EOD recaps and live monitoring findings with behavioral specificity

Call Center Trainer

Client Services Representative

• Handle inbound client contacts across phone, email, and chat
• Monitor live call center queues and maintain service level expectations
• Coach agents in real time and assist with escalations
• Conduct quality audits and track KPIs for the Supervisor of Support
• Maintain SOPs and support onboarding of new team members

Client Support Team Lead

• Manage full-cycle recruiting for call center roles (sourcing to offer)
• Review applications and conduct initial candidate screenings
• Schedule and coordinate interviews with hiring managers
• Communicate with candidates via phone, email, and messaging platforms
• Maintain accurate candidate records in the applicant tracking system
• Ensure a positive candidate experience throughout the hiring process
• Meet weekly hiring targets and time-to-fill goals

Call Center Recruiter

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

Retention Specialist – Customer Retention, Save Calls

• Handle inbound and outbound calls
• Use consultative sales techniques to close deals
• Recommend training programs based on customer needs
• Meet or exceed sales goals and KPIs

Inside Sales Representative – Call Center, Pet Training Services

Full-stack Engineer

• A balance of leading team and execution of software development/delivery
• A passion for writing clean, well-documented code, as well as holding others on the team accountable to do the same
• Coaching other engineers on the team to increase overall team (technical) skills and performance
• Establishment of a framework for 'Code Standards' and overall best practices for the team to adhere to
• Partnering with product in preliminary stages to design software that's robust, secure, scalable, and built to last