US Service Animals

Recruitment

• Build, lead, and execute recruiting strategy to attract, hire, and retain talent
• Serve as a trusted advisor on talent market trends and workforce challenges
• Establish recruiting goals, metrics, and reporting to measure effectiveness
• Own and oversee full-cycle recruiting for key roles
• Partner with hiring team to define role requirements and interview processes
• Ensure positive candidate experience that reflects organizational values
• Assist with design and continuous improvement of recruiting processes
• Manage applicant tracking systems and recruiting technology
• Coach hiring team on effective interviewing and selection
• Strengthen employer brand through job postings and outreach
• Develop creative sourcing strategies to attract diverse talent

Recruiting Manager

Human Resources

• Schedule and coordinate interviews between candidates and hiring managers
• Manage and maintain our applicant tracking system (ATS), ensuring accurate candidate records
• Conduct outreach calls to applicants to screen interest and guide them through the hiring process
• Review and vet resumes against job requirements, identifying qualified candidates
• Assist with job postings and candidate correspondence
• Assist with employee onboarding and new hire paperwork
• Maintain employee files and HR databases with accurate, confidential information
• Help coordinate training sessions and employee events
• Prepare HR reports and correspondence as needed
• Serve as a friendly point of contact for employee HR inquiries

HR Assistant

Data Analyst

• Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
• Develop projections and forecasts to support capacity planning and resource allocation
• Create clear, impactful visualizations and dashboards that communicate complex data to leadership
• Build and maintain regular operational reports that track key performance indicators
• Collaborate with the Head of Call Center Operations to answer business questions through data
• Support ad-hoc analysis requests and contribute to special projects as needed

Junior Data Analyst – Call Center Operations

• Receive Referrals for Consultations within states that you are licensed in.
• Communicate and Receive Support from our agents at SAPS LLC.
• Performing Diagnostic Mental Health Assessments in order to assess clients' need for an Emotional Support Animal or Psychiatric Service Animal.
• Ask questions to get a better understanding of the environment surrounding your client in order to determine whether or not they would benefit from an emotional support animal or psychiatric service animal.
• If you feel that the client would benefit from an Emotional Support Animal, you may approve the client for an Emotional Support Animal.

Recruiting Manager

HR Assistant

Junior Data Analyst – Call Center Operations

Licensed Mental Health Professional