Call Center Agent

Driven Brands Inc.

Customer Service Representative providing support for Auto Glass Now's services including estimates, quotes, and customer interaction. Requires sales experience and strong communication skills for the role in a remote setting.

Posted 6/18/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $29 per hourWebsite

About the role

Key responsibilities & impact

To make every customer excited to use Auto Glass Now
Create estimates, price quotes, and invoices for all customer’s glass needs
Answer phones and return customer calls
Provide excellent customer service
Attention to detail
Ensure accuracy when booking all appointments
Input documentation on all calls and follow-up with callers as needed
Confirm all customer information is correct before booking
Be professional and have a positive attitude

Requirements

What you’ll need

Must have a sales background for the experienced pay
Must have a positive attitude and customer service
Must have basic computer skills
Must have strong communication skills
Bilingual (Spanish) proficiency is a plus!
Prior phone or call center experience is a plus!
Home Internet
Must have open availability including Holidays and weekends (OT pay for holidays)
Comfortable working a fast-paced environment

Benefits

Comp & perks

Competitive base pay rates
PAID TIME OFF for full-time employees
Health, Vision, & Dental Insurance
401(k) company match for all employees
SAME DAY PAY available through myFlexPay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescustomer servicebasic computer skillsbilingual (Spanish)phone experiencecall center experience

Soft Skills

positive attitudestrong communication skillsattention to detailprofessionalismability to work in a fast-paced environment