Associate Director – Call Center

AT&T

Associate Director overseeing and supporting new call center hires through onboarding and training. Facilitate development and productivity to ensure seamless transitions for new employees at AT&T.

Posted 6/29/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSenior💰 $85,700 - $128,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding, training, and managing new call center hires, ensuring effective skill transfer and engagement. Proven ability to enhance productivity and reduce attrition through effective team management and operational oversight.

Highest-signal resume keywords

Onboarding ManagementTraining CoordinationTeam EngagementOperational OversightBehavioral Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationLeadershipProblem-Solving

Industry Keywords

Call Center OperationsTalent AcquisitionEmployee TrainingAttrition ReductionAttendance Management

About the role

Key responsibilities & impact

Oversee and support new call center hires through onboarding, training, and nesting progression.
Guide new hires through onboarding processes, ensuring completion of necessary tasks.
Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development.
Coordinate training and nesting logistics for each incoming class.
Manage expectations, attendance, engagement, and skill transfers of direct reports.
Enhance results, productivity, and reduce attrition by supporting new hires.
Address behavioral and attendance issues within the team.
Oversee operational aspects of the department.

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired.
5+ years of related experience.

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone