Principal Software Engineer, Contact Center Digital Engagement Services

skillventory - A Leading Talent Research Firm

Principal Engineer overseeing cloud-native platform development for contact center communications. Ensuring scalable, real-time customer engagement through hands-on engineering and architectural leadership.

Posted 6/23/2026full-timeDurham • New Hampshire, North Carolina, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudJavaMicroservicesSpringSpring BootSpringBoot

About the role

Key responsibilities & impact

Lead the design and development of next-generation Contact Center Digital Engagement Services
Build modern, cloud-native, event-driven platforms for real-time customer interactions
Operate at the intersection of engineering and product development, translating business needs into scalable systems
Design and develop contact center components using open-source communication frameworks
Engineer IVR systems with speech recognition and conversational AI integrations
Build APIs, microservices, and real-time processing capabilities for omni-channel interactions
Partner with platform engineering, QA, and operations to deliver secure, reliable solutions
Migrate legacy systems to open-source, cloud-native platforms
Advance CI/CD, automated testing, and infrastructure-as-code practices
Drive strategy to reduce vendor dependency and accelerate innovation

Requirements

What you’ll need

10+ years of software engineering experience delivering enterprise-scale systems
5+ years of hands-on experience with Java and Spring Boot in production environments
Proven ability to define and implement architecture for complex backend systems, including domain modeling, service decomposition, API design, event contracts, and data flows
Experience with real-time communication technologies (WebSockets, Server-Sent Events, SIP, RTP, push notifications)
Strong experience building cloud-native applications using microservices, containers, CI/CD pipelines, automated testing, observability, and production operations
Hands-on experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, OpenAI Codex) within real engineering workflows
Deep understanding of secure engineering practices (authentication, authorization, encryption, secrets management, secure service-to-service communication, auditability)
Strong ability to evaluate technical tradeoffs and make pragmatic architectural decisions balancing speed, quality, scalability, and maintainability
Experience defining engineering standards across code quality, API design, testing, observability, and deployment practices
Demonstrated ownership of features end-to-end (concept → design → development → deployment → production support)
Proven ability to mentor engineers and elevate engineering excellence across teams
Strong communication skills with the ability to clearly explain complex concepts to technical and non-technical stakeholders.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaSpring Bootmicroservicescloud-native applicationsAPIsevent-driven platformsIVR systemsreal-time communication technologiesautomated testinginfrastructure-as-code

Soft Skills

communication skillsmentoringarchitectural decision-makingevaluating technical tradeoffsownership of featurestranslating business needscollaborationproblem-solvingleadershipscalability and maintainability