Bilingual Contact Center Agent, Spanish/English

Pearl Interactive Network, LLC

Bilingual Contact Center Agent for Pearl Interactive Network. Providing assistance for hurricane disaster relief through inbound calls and customer service.

Posted 7/17/2026full-timeRemote • Alabama, Florida, Kansas, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while providing assistance to individuals in need. Proficient in data entry and familiar with Microsoft Office Suite, with a focus on professionalism and bilingual communication.

Highest-signal resume keywords

Customer Service ExperienceBilingual (English And Spanish)Microsoft Office SuiteData Entry SkillsHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceMicrosoft Office Suite

Soft Skills

Communication SkillsPatienceTactCourtesyProfessionalism

Tools & Technologies

Windows-Based Computer Database

Industry Keywords

Disaster AssistanceAgency ReferralsEscalation Procedures

About the role

Key responsibilities & impact

Serve as a direct point of contact for individuals registering for disaster assistance.
Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
Escalate dissatisfied callers to proper channels.
Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Requirements

What you’ll need

High School Diploma or equivalent required
Must be a U.S. Citizen
Bilingual (English and Spanish)
Must have at least 6 months of customer service-related experience
Basic knowledge Microsoft Office Suite
Must have high-speed internet connection.

Benefits

Comp & perks

Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.