Business Operations

• Support Go-To-Market teams (Sales, Marketing, and Customer Success) by building, maintaining, and monitoring reporting dashboards that track sales, marketing, and customer performance.
• Conduct sales territory analysis, proactively flagging trends, risks and opportunities for improvement, tracking performance trends and advising on potential changes.
• Analyze sales data and deal approvals and provide insights to support decision‑making.
• Review marketing data, including segmentation, campaign performance tracking, and reporting on return on investment (ROI).
• Help ensure maintained data quality across systems, troubleshoot issues and support integrations with internal and third‑party data sources.
• Build and improve dashboards, update documentation and training materials, respond to ad hoc analysis requests to contribute to scalable reporting and tool usage.
• Assist with special projects as needed.

Business Operations Administrator

• Vendor selection; including review and analysis, budget negotiations, development, and execution.
• Manage the Request for Proposal (RFP) process. This includes:
• Work with Clinical Trial Managers (CTM) and Clinical Scientific Leads to develop outsourcing strategy including range of vendors and timelines for award (i.e. schedule a vendor outsourcing strategy meeting).
• Use the RFP template to customize to each study.
• Create a draft of the RFP for review by the study team.
• Communicate with vendors the RFP timelines and milestones and coordinate feedback to questions/answers.
• Maintain the internal RFP timelines and milestones.
• Following award, be the point of contact to receive the scope of work and budget grid from vendor.
• Coordinate the review and consolidate the internal study team’s (and finance) questions and comments regarding the budget to the vendor.
• Coordinate contract review and Coupa entry of budget.
• Initiate a warm transfer to the operations team.
• Manage MapLight’s review of all site budgets and contracts. This includes:
• Lead discussions with vendor and CTM to develop study budget and acceptable ranges.
• Forecast site contract review timelines as they related to study start up with assistance from the study CTM.
• Laise with the Legal Department to ensure MapLight specific site contract template with fall back language is acceptable.
• Coordinate with CRO/vendor for process of escalation language to MapLight.
• Coordinate with study team on internal process for triage of contract language and budget requests.
• Provide and/or track contract status updates/reporting.
• Ensure all executed site contracts are filed in the designated area within MapLight.
• Assist with and provide support in developing effective clinical contractual agreements (such as Confidentiality Agreements, Master Services Agreements, Work Orders, Amendments, Change Orders, and any other type of contracts) needed for clinical studies.
• Actively managing other clinical financial obligations.
• Facilitate creation and execution of all contract documents and manage the review and negotiation of contract terms and partner in collaboration with Legal, Finance and other internal stakeholders as needed to finalize.
• Builds and maintains business relationships and establishes partnerships with CROs, vendors, and other external partners including strategic partnerships and preferred provider relationships.
• Innovate and maintain tracking systems and metrics, translating complex data into actionable insights for project and program advancement.
• You can participate and work effectively with multiple cross-functional teams.
• You have strong interpersonal skills and understand relationships are key to being successful.
• You are a leader. Teams love working with you, and you are someone who takes pride in mentoring and supporting the careers of others.
• You’re a team player who is willing to roll-up your sleeves and get the job done.

Senior Specialist, Clinical Business Operations

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement.
• Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects.
• Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions.
• Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact.
• Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts.
• Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners.
• Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work.
• Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking).
• Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR).
• Flex to any project work as required by the business needs within EOR Operations

Business Operations Manager

• Leads the creation and enhancement of complex and enterprise-wide business processes and initiatives
• Serves as Business Process Management project leader, including leading the work of team members associated with the project and delegates assignments to the BPM team as appropriate
• Analyzes new and existing processes. Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teams
• Collaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflows
• Initiates deployment of changes and monitors status after implementation to ensure changes are operating as intended
• Monitors business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses with the process owners or independently to present to leaders when a process owner is unavailable
• Maps relationships and dependencies between processes and sub-processes across functional areas, clearly identifying the hand-offs
• Develops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements
• Serves as a technical resource to Business Process Specialists to review their own departments and initiatives as appropriate
• Recommends any changes needed to help guide the organization in advancing the BPM discipline maturity from initial stages to adherence and towards BPM center for enablement to people leader and collaborates with people leader on solutions
• Collaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being delivered

Senior Business Process Consultant

• Support organizational effectiveness by managing strategic and operational planning, business processes, and internal operations.
• Coordinate policies and enhance stakeholder communication.
• Track performance metrics and produce executive-level reports.
• Manage tasking, information flow, and operational activities, including facility and space management.
• Develop and maintain effective communication channels for stakeholders.
• Plan, implement, monitor, and evaluate organizational goals and performance metrics.
• Forecast progress and provide reports on organizational performance.
• Ensure accurate and timely communication of business operations information.

Business Operations Specialist

• Define the right problems
• Understand what business question it's answering and what decision it will inform
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics
• Bring recommendations to your counterparts in product, growth, finance, or operations

Associate, BizOps & Analytics

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps & Analytics

Manager, BizOps – Analytics

• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Senior Associate, BizOps & Analytics

• Sit on the central BizOps & Analytics team but be embedded in one of Jerry's core product or business areas
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics
• Bring recommendations to counterparts in product, growth, finance or operations

Senior Manager, BizOps – Analytics

• Commit Program to business considerations and delta work statement that facilitates delivering aircraft
• Lead dialog with Customer to acceptance of their aircraft
• Document the Program commitment for delivery schedule dates
• Support resolution of customer requests concerning configuration, logistic support, or other concerns
• Provide production status and risk/issue information to Sales and Contracts

• Perform a wide range of operations support activities.
• Ensure consistent and effective creation of non-design work orders, as well as service and material purchase requisitions, and work order reconciliation activities where needed.
• Ensure a high level of accuracy within all operating systems to support data integrity and process adherence in addition to supporting automation opportunities.
• Provide backup administrative support functions as required.
• Manage non-design work order creation, purchase requisition creation, and/or work order reconciliation for Operations business needs.
• Assist business unit customers with SAP errors related to work order release, purchase requisition release and other barriers to work.
• Support development and implementation of related automation support for respective workstreams.
• Assist business unit with training and utilization of automation.
• Communicate and work effectively with business unit and build and leverage strong partnerships with stakeholder groups and customers at a variety of levels to maximize productivity, utilization, and operational efficiency of all resources.
• Maintains thorough knowledge of work processes, Capital and O&M requirements, vendors and contracts, safety requirements and other information as necessary to perform the role.
• Ensure requests are processed accurately in a timely manner.

Business Operations Support Specialist – Entry or Senior Level

• As Director, Business Systems & Integration at SugarAI, you will report to the VP, IT and lead the team responsible for our internal business applications, integrations, and the platforms that connect them.
• You will bring structure, scalability, and reliability to how Sugar’s systems and data operate across the company.
• This role sits at the intersection of enterprise systems, integration architecture, and operational execution.
• You will modernize how systems connect, establish a clear integration strategy and governance model, and elevate the team’s ability to plan and deliver work with predictability and transparency.
• You will also help shape how AI-enabled capabilities are introduced across Sugar’s internal systems and operational workflows.
• In this role, you will ensure the business systems and integration architecture can support intelligent automation, operational insights, and scalable AI-assisted processes, while also advancing how the iApps team uses AI to improve its own delivery, documentation, testing, support, and operational effectiveness.
• This is a hands-on leadership role for someone who can operate both strategically and tactically setting direction while actively unblocking teams and driving execution.

Director, Business Systems and Integration

• Lead the planning, coordination, and execution of enterprise AI tools across the organization, partnering with key partners across business and technology to ensure seamless deployment aligned to enterprise AI maturity phases.
• Facilitate cross-functional AI adoption forums and maintain active consulting relationships with line-of-business teams, delivering enablement updates, supporting use case ideation, and bridging business-specific adoption needs with the enterprise AI lifecycle.
• Systematically surface and eliminate technical, process, and cultural blockers to AI adoption, coordinating cross-functional resolution to keep implementation timelines on track.
• Drive the enterprise-wide transition from training and awareness into active, hands-on AI usage — moving beyond one-time activation to embed AI as a natural part of how employees think, plan, and execute work.
• Coordinate recurring AI enablement alignment cadences, integrating business unit and adoption insights across multiple workstreams and maintaining status reporting for leadership.
• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• As applicable, drives strategic alignment and operational excellence by guiding key external partnerships and leading cost‑optimization efforts that enhance financial performance and support organizational objectives.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their professional development.

Business Operations Strategist

• Analyzing and driving improvements across people, process, technology, and governance
• Collaborating with business leaders at all levels and their teams to analyze and assess processes
• Designing, developing, and deploying solutions
• Conducting data analysis and supporting business operations teams to implement changes
• Communicating problem framing, current/future state, and recommendations to leadership at all levels

Senior Manager, Business Process Improvement

• Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations
• Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
• Coach and develop managers and operational leaders
• Drive organizational alignment and clarity across operational functions
• Establish operational performance metrics and service standards across operational teams
• Lead operational strategy and continuous improvement initiatives across Commercial Operations
• Design and implement scalable workflows, governance models, and operational processes
• Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
• Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

Senior Director, Business Operations

• Manage operational governance across platform vendors and partner relationships
• Track monthly spend, invoices, forecasts, and budget alignment across multiple vendors
• Identify operational risks, cost optimization opportunities, and vendor performance gaps
• Coordinate with Finance, Legal, Procurement, Tax, and Product teams on approvals and workflows
• Oversee commercial agreements, onboarding processes, and operational compliance
• Build and improve scalable business processes across platform operations
• Support revenue share workflows, partner reporting, and payment tracking
• Present operational and financial insights to business leadership
• Manage ongoing reporting and tracking across vendor, partner, and platform ecosystems
• Help support launch and ongoing operations of new streaming platform initiatives

Business Operations, Vendor Strategy Lead – Streaming Platforms

• Own end-to-end sales and recruiting workflows across Bullhorn and its ecosystem of marketplace partners
• Identify friction points and redesign processes to improve speed, consistency, and output
• Standardize workflows across teams while maintaining necessary flexibility
• Configure, maintain, and optimize Bullhorn and key integrations (e.g., SourceWhale, Candidately, Alex, and related tools)
• Continuously refine system structure (fields, pipelines, automations) to align with evolving business needs
• Ensure systems drive productivity — not manual workarounds
• Work directly with sales and recruiting teams to understand real-world workflow needs
• Translate business requirements into practical system solutions
• Introduce scalable solutions and push back when better approaches exist
• Serve as the primary integration lead across Bullhorn and marketplace partners
• Coordinate with vendor technical teams to resolve issues and implement enhancements
• Ensure clean data flow and system interoperability across platforms
• Identify and implement workflow improvements using Microsoft 365, Copilot/Copilot Cowork, and Power Platform
• Pilot and scale AI-driven workflows that improve productivity and reduce manual effort
• Improve data hygiene and structure to enable better decision-making
• Support reporting workflows and dashboards as needed

Business Operations – Systems Lead

• Establish and maintain enterprise process architecture and process governance standards.
• Develop and oversee a centralized process repository and ownership framework.
• Lead future-state operating model design initiatives across critical business functions.
• Partner with business leaders to identify opportunities for cross-functional optimization.
• Drive operational simplification and standardization efforts.
• Build long-term process management capabilities across the organization.

Director, Business Process Excellence

• Manage, facilitate and support day-to-day operations and meetings
• Deliver outcomes while working in a fast-paced, high visibility and dynamic environment
• Develop and coordinate metrics, presentations and content that will be shared with senior leaders and customers
• Identify risk and opportunity potential to develop mitigation plans
• Assist in the development and integration of projects, strategies, and processes to meet business goals
• Track actions to resolution and drive improvements for the business
• Manage, update, and improve operating tools (OneNote, SharePoint, File shares, Teams, Outlook, etc.)

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