Business Operations

• Act as the 'operational architect,' responsible for mapping the current state of both the acquiring and target companies and designing a unified, scalable 'Future State' that captures planned synergies.
• Identify and evaluate process redundancies, technical debt, and cultural bottlenecks that may jeopardize the success of corporate integrations.
• Conduct comprehensive gap analyses to assess the alignment of target company processes with established Airgas standards.
• Architect scalable 'Future State' process models to facilitate the seamless integration of target entities into the Airgas operational ecosystem.
• Formulate and formalize standardized operating procedures (SOPs) to ensure functional harmonization across the newly unified organization.
• Help to quantify and track realized operational synergies, focusing on cost-mitigation and efficiency gains derived from post-integration process enhancements.
• Monitor critical Key Performance Indicators (KPIs) throughout the post-merger integration lifecycle to safeguard productivity and maintain Airgas customer service standards.
• Identify and implement automation opportunities within unified workflows to accelerate the extraction of deal value and operational maturity.
• Assist with compiling and providing data input for monthly reports to Corporate and Group, quarterly reports to the Board of Directors, and other required reporting functions.
• Act as a liaison between the Corporate Development team and functional business units.

Business Process Specialist

• Help shape and support the business systems that power our organization
• Support the administration, enhancement, and ongoing operation of business systems
• Gather and document requirements, maintain business rules and system configurations
• Coordinate system enhancements and support solutions that improve operational effectiveness
• Collaborate with stakeholders, business users, and technical teams to understand business needs
• Facilitate meetings and discussions to support solution design
• Create workflow diagrams, process documentation, specifications, and other supporting materials
• Manage system changes, enhancements, updates, and configurations
• Assist in evaluating solution options and facilitate communication between business partners
• Troubleshoot system issues and coordinate resolution efforts
• Develop and maintain procedural documentation

Business Systems Administrator

• Provide support and basic consultation to users in the area of automated systems
• Analyze business problems and assist with the design details of automated systems
• Assist with developing requirements specifications according to standard templates
• Document functional specifications for system solutions and enhancements
• Perform implementation and configuration activities
• Serve as the conduit between business and IT team
• Assist in quality assurance and defining testing strategy and risks
• Develop, maintain and complete processes to continuously monitor data quality and system integrity

Associate Analyst, Business Systems – QMS Focus

• Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment.
• Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities.
• Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro.
• Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors.
• Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure.
• Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections.
• Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals.
• Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team.
• Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets.
• Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies.
• Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way.
• Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative.
• Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight.
• Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions.

Director, Business Operations

• Own the execution of high-priority special projects across the growth, product, operations, delivery, and engineering functions.
• Translate leadership direction into clear workstreams, then track progress against goals, surface risks early, and help teams stay on track.
• Help run core operating cadences, including weekly reviews, leadership syncs, and planning cycles.
• Develop the strategy-setting insights and analytics that drive key decisions across the leadership team and its stakeholders.
• Identify gaps in existing systems and implement lightweight, scalable solutions.

Business Operations Associate

• Partner with the Chief of Staff and CEO on financial planning, budgeting, and business operations, providing visibility into company performance and growth opportunities.
• Build the models, dashboards, and KPI frameworks that drive decision-making across the company, identifying opportunities, risks, and areas for improvement.
• Evaluate build-vs-buy decisions through market research, financial analysis, and strategic assessment, delivering clear recommendations to leadership.
• Identify operational bottlenecks and design scalable processes that enable the business to grow efficiently alongside the technology.
• Lead complex, cross-functional special projects from concept to execution (e.g., evaluating new market entry strategies, optimizing customer pipelines, or structuring vendor opportunities).
• Take ownership of the company’s highest-priority operational challenges, stepping into whatever the business needs as we scale.

• Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
• Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
• Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals.
• Build an operating management system to track program performance across a global network of partner sites.
• Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
• Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
• Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
• Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
• Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
• Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
• A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.

Strategic Business Operations Manager – Community Support

• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be

Senior Manager, BizOps – Analytics

• Define the right problems: Before any analysis, understand what business question it’s answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Associate, BizOps and Analytics

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• You'll sit on our central BizOps & Analytics team and be embedded in one of Jerry's core business areas.
• Define the right problems to answer business questions before making analyses.
• Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Bring recommendations to your counterparts in product, growth, finance or operations, telling them what's happening and why, along with next steps.

Senior Associate, BizOps & Analytics

• Rotate across business development, strategy, operations, planning, and customer success — owning the company's highest-priority problems and driving them to completion.
• Build GTM models for new verticals, stand up onboarding playbooks, and run point on strategic enterprise accounts.
• Identify, research, and prioritize target accounts across distribution verticals.
• Support the President and CEO in executive outreach and C-suite meetings — prep briefs, follow-ups, and deal strategy.
• Map buying committees at complex enterprise accounts and shape the path from first conversation to signed contract.
• Frame and pressure-test the company's biggest decisions — new verticals, pricing, partnerships, build-vs-buy — with structured analysis and clear recommendations.
• Build the analyses leadership relies on: market sizing, competitive intelligence, unit economics, and ROI models.
• Design and improve the processes and tooling that keep GTM and delivery running as we scale.
• Establish the operating cadence — dashboards, KPIs, and reporting — that gives leadership visibility into pipeline and growth.
• Help run the quarterly and annual planning cycle: objectives, resource allocation, and prioritization across teams.
• Onboard and activate enterprise distributor customers, turning signed deals into durable, expanding accounts.
• Build the playbooks and health metrics that let customer outcomes scale beyond founder-led delivery.
• Carry the voice of the customer back into product and strategy.

Business Operations & Strategy Manager – Distribution

• Responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement
• Partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to improve efficiency and financial outcomes
• Oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, and change management
• Identifies high-impact automation and process improvement opportunities across the revenue cycle including patient access, coding, billing, claims management, and collections
• Develops and monitors KPIs related to automation performance, operational efficiency, financial outcomes, and adoption

Director – Business Process Improvement

• Coordinate hiring activities, interviews, and recruiter relationships.
• Support agency onboarding, communication, and follow-ups.
• Manage project trackers, action items, and operational workflows.
• Coordinate meetings, events, travel, and business logistics when required.
• Support office setup, vendor management, and local operational activities.
• Prepare reports, summaries, and presentations for leadership.
• Ensure follow-through on key initiatives and outstanding actions.
• Help maintain efficient day-to-day business operations.

• Lead business operations across multiple countries.
• Manage and develop a team of Business Operations Partners.
• Oversee office setup, entity incorporation, and market launches.
• Oversee payroll implementation and local operational requirements.
• Manage external vendors and service providers.
• Support recruiting operations, recruiter onboarding, and hiring activities.
• Plan and execute company events, offsites, and operational logistics.
• Track key initiatives and ensure actions are completed on time.
• Improve processes where needed to increase speed and reliability.

• Leads business case development for proposed initiatives
• Supports the strategic planning process
• Ensures initiatives support the strategic business plan and are executed well
• Leads larger scale, cross-functional initiatives to drive performance improvement
• Organizes work teams, drives consensus, and ensures policy/process integrity
• Performs detailed analysis of data, workflows, policies, etc.
• Writes and delivers communication to all levels of organization

Senior Business Process Consultant

• Assist in the development and integration of programs, plans, strategies, and processes to achieve business objectives within GREF
• Collaborate, coordinate, and analyze data to validate results and ensure alignment between facilities and business priorities
• Coordinate commitments and communications with internal and external stakeholders to support strategic initiatives
• Identify risks and opportunities, developing mitigation plans to address potential challenges
• Engage with leadership to obtain approvals and provide updates on project status and key initiatives
• Collect, organize, and manage data in accordance with established processes to maintain visibility on program status, commitments, and compliance
• Ensure timely follow-up and resolution of issues impacting facilities operations
• Build and maintain strong relationships with customers, stakeholders, peers, and partners to foster collaboration and support business goals
• Support emergent program requirements and ongoing business management activities
• Leverage knowledge of facilities and business operations to solve problems and coordinate cross-functional efforts

Business Operations Specialist – Experienced/Senior

• Build and lead a business operations team, ensuring strong execution and consistency in both day-to-day operations and long-term operational success.
• Set team operating rhythms that strengthen coordination, drive follow-through, and improve visibility across California priorities.
• Establish expectations, roles, and escalation pathways across the business operations function to support effective execution at scale.
• Own the design, documentation, implementation, and improvement of core operational processes that support California program delivery.
• Partner with HR on onboarding, offboarding, organizational planning, role transitions, and team support needs.
• Act as a central connector across functions to ensure dependencies are managed, communication is streamlined, and critical issues are escalated appropriately.

Director – Operations, Business Processes

• Accountable for the operational support of value-added Epic patient access suite of products
• Manage communication and coordination with patient access business owners and stakeholders
• Collaborate with UMMS IS&T application build teams for systems design and maintenance
• Manage small to medium projects or specific aspects of larger projects for patient access and business applications.

Business Operations Analyst II – Practice Operations

• Supporting our Customer Experience organization
• Collaborating closely with cross-functional teams
• Establishing operational rhythm and reporting
• Analytics and insights
• Driving strategic initiatives
• Tracking KPIs and building reporting frameworks
• Ensuring data integrity and hygiene

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Business Process Specialist

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Senior Manager, BizOps – Analytics

Associate, BizOps and Analytics

Manager, BizOps – Analytics

Senior Associate, BizOps & Analytics

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Director – Business Process Improvement

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Director, Business Operations

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Business Operations Specialist – Experienced/Senior

Director – Operations, Business Processes

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Business Operations Analyst II