Director – Business Operations

Avenu Insights & Analytics

Director of Business Operations overseeing Finance & Tax initiatives in public sector. Guiding profitability and operational efficiency with strong project leadership.

Posted 7/22/2026full-timeRemote • Alabama, South Carolina, Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic project management, revenue strategy development, and operational efficiency within Finance and Tax domains. Proficient in leading cross-functional teams and implementing process improvements using tools like Salesforce and ServiceNow.

Highest-signal resume keywords

Project ManagementRevenue Strategy DevelopmentCross-Functional Team LeadershipSalesforce ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project SOWPricing ReviewContract ImplementationStrategic ThinkingOperations Strategy Development

Soft Skills

Interpersonal SkillsCreative Problem-SolvingEffective CommunicationInfluencing SkillsAdaptability

Tools & Technologies

SalesforceRepliconServiceNowCPQExcel

Industry Keywords

FinanceTaxBusiness AdministrationState and Local SW ServicesChange Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee initiatives across all Finance & Tax and Forms business areas within the BU
Guide initiatives to enhance company profitability and efficiencies
Act as the principle liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk
Assist the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed
Partner with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth
Implement objectives that reflect the company’s business goals and identify opportunities for process improvement
Maintain a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc.
Facilitate successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch
Drive continuous process improvement across sales and revenue functions
Lead a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders
Work closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success
Align reporting, training, and incentive programs with performance management priorities
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus)
10+ years in State and local SW Services implementation and Support
5+ years of experience leading projects end-to-end that require strategic and creative thinking
Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan
Experience in project SOW, pricing and contract review and implementation
Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel
An innate drive to innovate and optimize the use of available resources
Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change
Travel expected 25% of time

Benefits

Comp & perks

Competitive benefits and compensation package
Equal Opportunity Employer