Avenu Insights & Analytics

Full-stack Engineer

• Lead the design, architecture, and development of Java and PL/SQL-based applications that align with business and system requirements.
• Implement and optimize business logic using PL/SQL packages, procedures, and triggers alongside Pension’s proprietary tools.
• Translate functional requirements into robust, scalable technical designs and specifications.
• Drive performance optimization, scalability, and data integrity across the application stack.
• Conduct detailed code reviews, troubleshoot complex issues, and provide technical guidance to developers.
• Perform unit testing and ensure all deliverables meet quality and security standards.
• Collaborate closely with project teams to define scope, timelines, and deliverables.
• Mentor and coach team members to promote best practices and technical excellence.
• Champion the adoption of new technologies, automation, and DevOps practices to enhance productivity.
• Establish and maintain application security, data protection, and coding standards.
• Document software architecture, processes, and solutions to support maintainability and knowledge sharing.
• Contribute to client implementation projects, providing technical leadership and consulting expertise.

Software Engineer I

Customer Support

• Provide strategic, expert-level technical support to ensure the highest levels of customer satisfaction.
• Diagnose and resolve complex technical issues, leveraging automated technology and instrumentation to prevent future problems.
• Act as the go-to expert for critical customer escalations and complex issues, frequently collaborating with engineering, QA, and product teams to resolve challenges.
• Involve on-site visits to customers, in addition to remote support.
• Mentor junior support team members and provide guidance to improve team performance and technical acumen.
• Offer strategic technical support for Neumo Core and Applications products, ensuring timely resolution of complex customer issues.
• Utilize automated technology and instrumentation to diagnose, document, and resolve technical problems while proactively preventing future issues.
• Serve as the primary point of contact for escalated support cases, collaborating with internal teams (engineering, QA, and product management) to drive solutions.
• Lead on-site customer support efforts as necessary, resolving high-impact technical issues in person when required.
• Deliver post-sales technical support for customers, including answering questions related to the use and troubleshooting of Neumo products (including Electronic Support Services like Zendesk).
• Develop and maintain relationships with customers to ensure they receive the best possible support and satisfaction with Neumo products.
• Mentor and provide direction to junior support staff, sharing knowledge and fostering team development.
• Lead or contribute to cross-functional projects, initiatives, and process improvements aimed at enhancing customer experience and product usability.
• Develop and update technical documentation, procedures, and best practices for both internal and external use.
• Collaborate on root cause analysis of recurring issues to help product and engineering teams improve the stability and functionality of Neumo products.
• Drive customer satisfaction by advocating for customer needs within the support team and across the organization.
• Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.

Principal Customer Support Specialist

• Design, develop, and maintain core application logic using C#
• Build and support Windows desktop applications using WinForms
• Develop and optimize SQL Server database objects including stored procedures, queries, and schema design
• Troubleshoot and resolve complex production issues across database, application, and UI layers
• Work within and improve complex legacy systems while maintaining production stability
• Contribute to ongoing enhancements and modernization of existing client/server applications
• Collaborate with QA, Product, and cross-functional teams to deliver high-quality releases
• Participate in code reviews and contribute to improving development standards and practices
• Support testing efforts and improve deployment and release processes
• Perform other duties as assigned

Software Engineer

Support Engineer

• Field Incoming EUC request from end users by either phone, self-service, or other standard communication channels; thoroughly documenting customer needs / issues within the service tracking tool.
• Resolve Incidents and Requests based on known solutions using various support and remote login tools;
• Utilize, create and maintain Knowledge Base articles used in troubleshooting, resolving and routing incident and requests.
• Partner with other IT functions to assist in support of customers; routing incident/request tickets, working directly with other staff to facilitate service and investigate issues.
• Creating, maintaining and retire user access and login accounts and application access.
• Act as a liaison between customers and technical escalation teams

Desktop Support Engineer I – On-Site

Customer Success Manager

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
• Spearhead renewal negotiations and drive incremental revenue.
• Connect with customers regularly both virtually and in-person to become a trusted advisor.
• Establish strong relationships based on knowledge of customer requirements and commitment to value.
• Encourage all accounts to become Neumo references.
• Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
• Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings.
• Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline.

• Answers inquiries from customers about services and programs offered by Neumo
• Explain processes and procedures for loading, and changing material associated with various self-service terminals
• Performs research to respond to customer inquiries
• Provides accurate, timely information meeting the customer’s needs through problem resolution
• Escalates customer issues or concerns to next level support and/or management as appropriate
• Maintains customer confidentiality while complying with privacy regulations
• Professional and solution oriented
• Learn, retain, and apply information about programs and services
• Comprehension of virtual assistance
• Remotely access equipment to troubleshoot and resolve hardware and software issues
• Dispatch field technicians
• Perform other duties as assigned

Customer Care Technician – Bi-Lingual

Business Analyst

• Responsible for analyzing customer requirements and the analysis of information/data.
• Responsible for understanding the pension business needs of the client and identifying how best to meet those needs.
• This includes working with the business and the technology areas to gather requirements for development and management.
• The role leads the effort to analyze, validate and document the business and system requirements.
• Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture.
• Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions.
• This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
• Provides input to improve overall efficiency and processes.
• Perform other duties as assigned.
• Maintain a high level of client relationship management.
• Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship.
• Provide daily support to clients during system development and implementation, including telephone support / contact for clients.
• Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs.
• Manage multiple clients and tasks and prioritize work as required.
• Send correspondence to clients.
• Participate in upgrade or new implementation projects from beginning to end or parts of a major project.
• This will include estimating and quoting work in conjunction with Programmers.
• Participate in sessions with client to collect business requirements (JAD).
• Provide client training.
• Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers.
• Analyze plan documents and prepare and/or peer review specifications.
• Draft release notes and update delivery documents.
• Assist with monthly support and maintenance updates if required.
• Follow CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables.
• Setup client and plan rules in CPAS v5 products with support
• Ensure the system meets legislative compliance and accuracy standards.
• Formulate quality assurance standards / programs for client installations.
• Document and maintain problem logs.
• Write comprehensive test plans as needed for upgrades / changes.
• Test template application, custom work, defect fixes etc providing QA of the system.
• Enter, update defects in the CPAS Quality system
• Demonstrate a financial accountability to up sell and encourage clients to configure additional CPAS functions.
• Contribute to the client invoicing process through timely, accurate and detailed tracking in the CPAS Quality system.

Business Analyst Level III

• Design and implement safety, isolation, and governance controls for agents running in production
• Build orchestration pipelines using n8n,LangGraph, or similar frameworks
• Create reusable automation patterns that other teams can adopt without your direct involvement
• Rapidly prototype AI solutions for business processes (support triage, document processing, configuration automation, SDLC workflows)
• Write effective prompts and prompt chains for complex multi-step tasks
• Optimize for cost, latency, and accuracy across LLM providers
• Contribute to the AI-augmented SDLC: coding assistants, automated testing, deployment automation, ticket quality validation
• Hand off completed skills and automations to non-technical operators with clear documentation
• Perform other duties as assigned

Senior Software Engineer

System Administrator

• Support our customer environments in both local and remote datacenters in US and Canada
• Provide daily monitoring, maintenance, and administration of assigned IT systems, applications, and servers (2016/2019/2022/2025)
• Participate in technical discovery and provide input on project design/delivery
• Collaborate with network/DBA/development teams
• Work with network and security engineers to maintain rigorous security posture
• Maintain regular backups of all environments
• Assist with maintaining third-party software/hardware vendor relationships
• Maintain strong documentation skills and ability to share information with team members
• Meet established service and training goals as measured by supervisor
• Communicate problems and issues to key stakeholders, including management, development teams, end users, and team leads
• Participate in on-call rotation
• Perform other duties as assigned

Senior Systems Administrator – On-Site

Engineering Manager

• Own the architecture, roadmap, and delivery of Platform's shared services
• Drive standardization of platform services across products
• Lead modernization of the platform stack
• Own and improve CI/CD pipelines to increase deployment frequency and reliability
• Embed security into development workflows
• Manage access controls, secrets management, and data protection across platform services

Director of Software Engineering

Account Executive

• The Account Executive&rsquo;s primary responsibilities include prospecting, qualifying, selling and closing new business to state and local public sector customers primarily in the South Region
• Brings strong leadership to the Customer engagement; uses resources within Neumo to solve customer problems with appropriate products and services
• Achievement / exceed quota targets for both On Premise and Cloud software, Services and Renewals
• Develops effective and specific account plans to ensure revenue target delivery and sustainable growth
• Establishes strong relationships based on knowledge of customer requirements and commitment to value
• Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape
• Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles
• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points
• Follow a disciplined approach to maintaining a rolling pipeline
• Leverage Neumo solutions to bring all offers to bear on sales pursuits
• Ensure account teams and Partners are well versed in each account’s strategy and well positioned for all customer touch points and events
• Perform other duties as assigned

Product Manager

• Own end-to-end product strategy and roadmap for a significant area of the DMV product portfolio
• Drive discovery and problem framing for complex, ambiguous product challenges; synthesize input from clients, data, and market research into clear strategic direction
• Define and maintain a prioritized, outcomes-oriented backlog; author high-quality epics, user stories, and acceptance criteria that reflect deep domain understanding
• Serve as a subject matter resource for government DMV— educating internal teams and informing product decisions
• Lead cross-functional collaboration across engineering, UX, sales, implementation, and customer success to ensure aligned, high-quality product delivery
• Proactively identify interdependencies and risks across product lines; work across teams to resolve ambiguity and drive decisions
• Define product success metrics; monitor performance, analyze usage data, and iterate based on evidence
• Mentor and provide guidance to Product Managers and Product Owners on craft, domain knowledge, and stakeholder management
• Monitor regulatory and legislative changes affecting {insert product area}; translate implications into product requirements
• Leverage AI-assisted tools (e.g., Claude, ChatPRD) to accelerate discovery, documentation, and backlog management

Staff Product Manager – DMV

• Own & Define and evolve the product strategy, vision, and roadmap for platform services and the self-service capabilities they power, connecting long-term direction with near-term planning to meet customer needs and business objectives.
• Drive product-led growth (PLG) by designing self-service experiences that accelerate adoption, reduce friction, and expand usage organically across government agencies and their constituents
• Balance immediate client needs with long-term platform evolution, scalability, and differentiation when making prioritization and roadmap decisions
• Lead the strategy and roadmap for horizontal platform capabilities including notification systems, identity verification, MFA, SSO, authorization, and reporting infrastructure
• Champion AI-driven technologies by identifying opportunities to embed intelligent capabilities—such as predictive analytics, automated workflows, conversational interfaces, and smart recommendations—into the platform to improve user experience and operational efficiency
• Evaluate, pilot, and scale AI/ML solutions across the platform, establishing best practices for responsible and effective AI adoption within Neumo’s products
• Partner with engineering and architecture to navigate and modernize across legacy and modern technology stacks, ensuring platform services are reliable, scalable, and extensible
• Collaborate to resolve competing priorities and move the platform forward
• Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria; manage the backlog—including support issues and defects—in close partnership with engineering, architecture, and UX across planning and delivery ceremonies
• Act as a product evangelist, clearly communicating the platform’s value, progress, and future direction to internal and external stakeholders.

Group Product Manager – Platform Technology

• Prospecting, qualifying, selling and closing new business to state and local public sector.
• Account and Customer Relationship Management, Sales and Software License, Services Revenue and Subscription Revenue.
• Achievement / exceed quota targets for both On Premise and Cloud software, Services and Renewals.
• Develop effective and specific account plans to ensure revenue target delivery and sustainable growth.
• Establish strong relationships based on knowledge of customer requirements and commitment to value.
• Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape.
• Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.
• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points.
• Maintain CRM system with accurate customer and pipeline information.