Desktop Support Engineer I

Avenu Insights & Analytics

Desktop Support Engineer providing technical support for end users at Neumo. Responsibilities include troubleshooting hardware and software issues along with user assistance.

Posted 7/17/2026full-timeStroudsburg • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Windows operating systems and common business applications, along with strong problem-solving and customer service skills. Proficient in hardware installation, configuration, and maintenance, as well as documentation and adherence to security policies.

Highest-signal resume keywords

Technical Support ExperienceWindows Operating SystemsMicrosoft Office and Microsoft 365Active DirectoryCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportHardware UpgradesOperating System InstallationBasic Networking ConceptsRemote Support ToolsPowerShell ScriptingEndpoint Management SolutionsService Desk SystemsMobile Device SupportPrinter Management

Soft Skills

Analytical SkillsCustomer ServiceEffective CommunicationOrganizational SkillsAdaptability

Tools & Technologies

Microsoft AzureMicrosoft IntuneService Management SystemTicketing SystemsMultifunction Devices

Certifications & Qualifications

CompTIA A+Microsoft CertifiedITIL Foundation

Industry Keywords

Technical SupportHelp DeskInformation TechnologyComputer ScienceCustomer Service Environment

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide first- and second-level technical support to end users via phone, email, remote assistance, and onsite visits.
Diagnose and resolve hardware, software, operating system, network connectivity, printer, and peripheral issues.
Escalate complex issues to senior technical staff or appropriate support teams as needed.
Maintain ownership of assigned support requests through resolution.
Install, configure, and maintain desktop computers, laptops, tablets, mobile devices, and peripheral equipment.
Perform hardware upgrades and component replacements.
Install and configure operating systems, software applications, drivers, and updates.
Prepare and deploy new equipment according to organizational standards.
Assist users with password resets, account access, software usage, and general technology questions.
Document all support activities within the organization's service management system.
Follow organizational security policies and procedures.

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or a related field preferred.
One to three years of desktop support, help desk, or technical support experience preferred.
Experience supporting Windows operating systems and common business applications.
Experience working in a customer service environment.
Knowledge of Windows operating systems, Microsoft Office and Microsoft 365 applications, computer hardware and peripherals, Active Directory or directory services, basic networking concepts, remote support tools, mobile devices, printers and multifunction devices, endpoint management solutions, service desk or ticketing systems, Microsoft Azure or Microsoft Entra ID, Microsoft Intune, basic PowerShell scripting.
Industry certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or similar certifications are preferred.
Strong analytical and problem-solving skills.
Excellent customer service and interpersonal skills.
Effective verbal and written communication.
Ability to prioritize multiple tasks and meet deadlines.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Adaptability and willingness to learn new technologies.
Professionalism and sound judgment.

Benefits

Comp & perks

Competitive benefits and compensation package