Business Operations Specialist

Avenu Insights & Analytics

Business Operations Specialist in charge of optimizing merchant services operations. Responsibilities include transaction analysis, merchant onboarding, and process improvement initiatives.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in merchant services operations, including reconciliations, chargeback management, and payment processing. Proficient in analyzing transaction data and improving workflows to enhance efficiency and accuracy.

Highest-signal resume keywords

Merchant Services ExperienceReconciliation ExpertisePayment Platform ProficiencyProcess Improvement MindsetStrong Analytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ReconciliationsChargeback ManagementData AnalysisFinancial SystemsMerchant ProcessingPOS Device ManagementMicrosoft ExcelERP SystemsException ResearchTransaction Data Analysis

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementEffective CommunicationCollaboration

Tools & Technologies

Payment PlatformsMicrosoft Office Applications

Industry Keywords

Merchant ServicesBanking OperationsPaymentsDepositsRefunds

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and perform comprehensive reconciliations of merchant services activity, including deposits, fees, refunds, and chargebacks; analyze trends and identify root causes of discrepancies
Independently investigate and resolve complex reconciliation issues by evaluating multiple data sources, including processor reports, banking activity, and internal systems
Oversee merchant onboarding processes, ensuring accuracy, completeness, and compliance with internal standards; identify opportunities to streamline onboarding workflows
Partner cross-functionally with finance, operations, and technology teams to improve processes, resolve issues, and enhance merchant experience
Analyze transaction data and prepare insights to support operational decision-making and process optimization
Serve as a subject-matter resource for internal and external stakeholders regarding merchant activity, funding, and account-related inquiries
Evaluate existing workflows and recommend process improvements to increase efficiency, accuracy, and scalability
Develop, document, and maintain standard operating procedures and best practices for merchant services operations
Support strategic initiatives and projects related to payment operations and merchant services infrastructure
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, accounting, finance, or a related field preferred; equivalent work experience may be considered
2-4 years of experience in merchant services, payments, banking operations, reconciliations, or a related field required
Hands-on experience with payment platforms and merchant processors required
Experience with reconciliations and exception research required
Experience with chargeback management, POS device management, ERP, and/or financial systems is a plus
Strong attention to detail and accuracy
Ability to analyze reports and identify discrepancies
Strong organizational and time management skills
Effective written and verbal communication skills
Proficiency in Microsoft Excel and other Microsoft Office applications
Ability to manage multiple priorities in a deadline-driven environment
Ability to work independently while also collaborating with cross-functional teams
Process improvement mindset with a willingness to learn and adapt
Understanding of merchant processing, card payments, deposits, refunds, and chargebacks

Benefits

Comp & perks

Competitive benefits and compensation package