Associate Director – Global Data Management and Standards, Business Operations

MSD

Associate Director managing global data management and standards operations at a healthcare leader. Driving enterprise-wide planning, governance, and organizational readiness initiatives.

Posted 7/23/2026full-timeRahway • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $142,400 - $224,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in capacity planning, resource allocation, and project governance while effectively managing stakeholder engagement and communication strategies. Proficient in data analysis and visualization tools to support operational decision-making and continuous improvement initiatives.

Highest-signal resume keywords

Capacity PlanningResource AllocationPower BI/TableauStakeholder ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningResource AllocationPortfolio ManagementVariance AnalysisForecastingBudgetingQuality ControlOperational MetricsPerformance DashboardsWorkforce Analytics

Soft Skills

Exceptional CommunicationStakeholder EngagementCollaborationAdaptabilityDecision-Making Facilitation

Tools & Technologies

Power BITableauExcel

Industry Keywords

Project GovernanceChange ManagementOperational ReadinessAgile CollaborationStandard Operating Practice

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Collaborating with GDMS Leadership to drive enterprise-wide planning, governance, and organizational readiness initiatives that enable successful execution of strategic programs and projects
Providing resource and capacity planning to ensure optimal allocation of talent, skills, and budget across the portfolio, while driving PMO standards, project governance, and performance reporting
Partnering with business leaders and key stakeholders to lead change management efforts, develop and execute communication strategies that promote transparency and stakeholder engagement, and champion learning and development initiatives that build organizational capabilities and support adoption of new processes, technologies, and ways of working
Maintaining headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness
Supporting operating-model optimization within the functional area, translate outcomes into action plans and track through implementation
Managing real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
Building and maintaining operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards
Assisting in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics
Supporting long-term quality management plans; participate in strategic and tactical special projects as needed
Supporting PMO activities, including project planning, metrics tracking, status reporting, and management of cross-functional dependencies
Preparing inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates
Coordinating resource and financial forecasting, contracting, and invoicing; tracking variances and data integrity and publishing reconciled views as required
Collaborating with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs
Monitoring operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions
Supporting creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake
Coordinating function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks
Embedding Human-first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements

Requirements

What you’ll need

Bachelor's Degree
Minimum of 8 years experience working in relevant field for associated job description OR Advanced Degree (Masters or Doctorate): Minimum of 4 years experience working in relevant field for associated job description
Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends
Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what-if views
Working knowledge of capacity planning, resourcing, and portfolio management concepts
Familiarity with functional operational systems, performance dashboards, and workforce analytics data
Understanding of data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices
Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers
Understanding of Agile collaboration and intake tracking tools for requests, changes, and release notes
Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels
Strong stakeholder management and collaboration capabilities, fostering trust and effective partnerships
Skilled in organizing cross-team work; coordinates milestones and deliverables; escalates risks early
Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct authority
Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast-changing environments
Works independently with accountability, exercising sound judgment and initiative while maintaining alignment with organizational priorities
Effective facilitator of decision-making, coordinating the work of others and driving timely resolution of complex issues
Crafts concise, decision-ready summaries for leadership, clearly framing risks, options, and recommendations
Strong organization and prioritization, managing multiple deliverables, running risk/change control, aligning stakeholders (including service providers), and providing status and governance updates
Sound judgment and accountability with emphasis on ambiguity, escalation management, and consensus-building on process/technology improvements

Benefits

Comp & perks

medical, dental, vision healthcare and other insurance benefits (for employee and family)
retirement benefits, including 401(k)
paid holidays, vacation, and compassionate and sick days