Business Operations

• provides strategic and operational leadership for the programs, business systems, and shared functions that support the Patient Access Center
• oversees operational programs such as workforce management, training and quality, business systems optimization, and process improvement initiatives that enhance access, team performance, and the patient/family experience
• partners with internal teams, clinical and operational leaders, IT, and analytics to ensure that shared services programs operate effectively and align with organizational goals

Patient Access Center Business Ops Manager

• Conducts thorough assessments of existing business processes and interdependences with business polices, and procedures
• Develops new processes as required to meet business objectives
• Utilizes data-driven analysis to identify inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement
• Aligns new business processes with existing ones and ensures scalability
• Conducts thorough testing of business process designs to calibrate accuracy and efficiency
• Collaborates with business stakeholders to develop actionable improvement plans
• Leverages system functionalities and technologies to support business objectives
• Establishes key performance indicators to measure business process effectiveness
• Tracks and reports on progress
• Addresses any resistance to change and coordinates change management including training/support during process transitions
• Facilitates the adoption of new business policies and processes across the organization

Business Process Consultant

• Implement Thermo Fisher Scientific's Continuous Improvement Business System across the organization
• Guide strategic change, cultivate operational excellence, and develop a culture of continuous improvement to achieve business goals
• Establish multi-year strategic roadmaps, guide process improvement initiatives, and support teams in lean methodologies
• Collaborate with business leaders to identify transformational opportunities, develop and execute improvement strategies, and build sustainable processes that enhance operational efficiency
• Guide the PPI Steering Committee, manage an active pipeline of improvement projects, and facilitate adoption of lean management systems including tiered daily management, Gemba walks, and leader standard work
• Coach and build capability at all levels, helping teams increase autonomy and facilitate positive change

Director, Business Transformation, Continuous Improvement, Business Systems

• Manage day-to-day business operations of the contract
• Oversight of billing, ordering, and related business processes
• Act as an advocate for the customer
• Identify and resolve issues related to business operations
• End-to-end oversight of contract billing operations
• Responsible for tracking the full lifecycle of client orders
• Develops and manages business controls

Senior Business Operations Manager

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Drive targeted, sustainable improvement in SQDCI (Safety, Quality, Delivery, Cost and Innovation) results tied to Policy Deployment (PD) and Daily Management (DM)
• Assist site / company Leadership in developing a DBS roadmap
• Directly provide formal and informal DBS training and coaching
• Assist in achieving business unit Policy Deployment and Strategic Plan objectives
• Ensure successful kaizen events by installing and ensuring compliance to the kaizen process

Senior Manager, Danaher Business Systems

• Translate brand vision into scalable operating models integrating hospitality, wellness, and residential living
• Build a holistic membership ecosystem that drives engagement, loyalty, and lifetime value
• Establish consistent operating standards, KPIs, and performance metrics across all clubs
• Leverage data and insights to continuously optimize the member journey and experience
• Operationalize wellness, longevity, and lifestyle programming at scale
• Lead operations across a national portfolio with full P&L accountability
• Ensure brand consistency, service excellence, and operational scalability
• Oversee key partnerships, ensuring performance, alignment, and accountability
• Integrate core club components: wellness, spa, fitness, golf, court sports, F&B, and programming
• Direct amenity lifecycle execution—from development through stabilization
• Drive member communications, engagement, and satisfaction through data-driven strategies
• Develop and execute national acquisition, retention, and engagement strategies
• Design membership value propositions aligned to HOA and homeowner ROI
• Increase utilization, satisfaction, and lifetime member value through innovative service design
• Source and manage strategic national/global partnerships
• Expand offerings across wellness, fitness, medical integration, retail, and lifestyle services
• Develop new revenue streams through partnerships and experiential programming
• Lead budgeting, forecasting, and financial reporting across all locations
• Optimize revenue, cost control, and total member spend
• Communicate performance, risks, and ROI to executive leadership and HOA boards
• Establish and maintain brand standards and operational playbooks
• Develop destination dining concepts that drive engagement and revenue
• Integrate F&B into overall lifestyle and member experience strategy
• Deliver differentiated, brand-aligned programming and experiences
• Serve as a strategic advisor to HOA Boards
• Balance member expectations with governance priorities
• Demonstrate measurable value creation and long-term alignment
• Lead and align cross-functional teams across operations, wellness, golf, F&B, and membership
• Build high-performing teams with strong accountability and collaboration
• Develop leadership bench strength and future talent pipelines
• Drive execution through clear priorities and integrated team performance

National Vice President – Club Operations, Business Development

• oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes
• guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management
• guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes
• maintains compliance with policies, procedures and regulations
• identify process gaps and opportunities, recommend solutions and develop and monitor key process performance indicators
• aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output
• defines, develops and evaluates performance metrics to establish process success
• engages stakeholders to ensure cohesive and continuous alignment to measures of success
• utilizes and oversees reporting, data, and analytics to measure process and project performance
• ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities
• manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated
• builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Director, Business Process Ownership – Claims Optimization

• Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
• Assists in identification of business unit and business process risks across assigned activities
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Mid Level

• Participate in multiple engagements with public and private company clients
• Develop internal audit and Sarbanes-Oxley compliance documentation and testing of processes and related controls around financial and operational risks
• Assist with recognition of internal control weaknesses
• Supervise and review associates’ work and provide constructive feedback

Senior Business Process Audit Associate – Risk Advisory

• Lead financial planning, forecasting, and budgeting processes to support short- and long-term business objectives
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth

Senior Manager, Business Ops / Finance

• Provide strategic and operational finance leadership to support business performance, decision-making, and long-range planning.
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance.
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability.
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency.
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development.
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth.

• Elicit, analyze, document, validate, and manage business, functional, and system requirements.
• Conduct stakeholder interviews, requirements workshops, process discovery sessions, surveys, and document analysis activities.
• Translate business requirements into user stories, functional specifications, workflows, use cases, and acceptance criteria.
• Document and maintain requirements, user stories, backlog items, and project artifacts within Azure DevOps or similar work management platforms.
• Develop user interface concepts, process flows, screen designs, and business workflows.
• Analyze current-state business processes and identify opportunities for process optimization, automation, standardization, and operational efficiency.
• Facilitate business process improvement initiatives across multiple functional areas.
• Validate system functionality against approved requirements and business objectives.
• Capture, analyze, and report testing metrics and quality indicators.
• Support large-scale, enterprise-wide projects involving multiple business units and stakeholder groups.
• Collaborate effectively with business leaders, project managers, architects, developers, testers, and external stakeholders.

• Plan, direct and coordinate activities for moderately complex and complex processes
• Understand the process operating objectives, business rules, performance requirements, risks, and controls
• Develops, sustains, and manages defined business processes
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
• Develop communication plans for customers and internal stakeholders
• Utilize reporting, data, and analytics to measure process and project performance
• Lead solution development including business case / benefits substantiation

Business Process Owner – Intermediate

• Develops, sustains, and manages defined business processes through a structured approach.
• Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Assists with development of communication plans for customers and internal stakeholders.
• Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
• Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Process Owner II

• Provides technical support to users for business applications
• Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage
• Maintain system-driven, data-populated forms to ensure accuracy, compliance, and proper workflow execution
• Lead troubleshooting for complex business application issues
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes
• Act as a subject matter expert for specific applications, guiding best practices and offering strategic insights
• Drive process automation and system improvement initiatives to enhance user experience and operational efficiency
• Create, update, test, and maintain forms, ensuring legal and regulatory compliance
• Partner with business and technical teams to implement form changes, troubleshoot issues, and deliver enhancements
• Perform quality assurance testing, maintain documentation, and ensure all forms adhere to company standards

Business Operations Analyst II – Forms Design

• Drive modernization of supply chain, warehousing, and transportation processes through digital solutions and automation.
• Lead requirements gathering, BRD creation, RFQ execution, and support technical solution evaluation and selection.
• Own PMO for logistics applications, ensuring successful delivery of initiatives across regions.
• Collaborate with Technical Architects to plan and execute POCs, ensuring timely sign‑offs.
• Act as a liaison between business and IT teams, ensuring clarity, alignment, and effective communication.
• Manage global vendors and internal teams, including performance, capacity planning, and governance.
• Lead Agile execution using SCRUM/AGILE methodologies across the delivery lifecycle.
• Coordinate integration activities including data migration, testing cycles, and deployment readiness.
• Track and report project milestones, risks, blockers, and mitigation plans with regular status updates.
• Support User Acceptance Testing (UAT) and drive adoption, automation, and process improvements within the COE.
• Apply industry best practices and governance frameworks to improve logistics solutions.
• Drive automation, process optimization, and cost reduction initiatives.
• Partner with stakeholders to gather requirements, manage master data, customize configurations, and lead testing and training initiatives that empower our team.
• Align SAP processes perfectly with complex manufacturing environments, seamlessly adapting to Make-to-Stock (MTS), Make-to-Order (MTO), and Engineer-to-Order (ETO) business models.

Senior Manager, Business Systems, Logistics Delivery Leader

• Provides expert consulting on process improvement initiatives and business strategies
• Partners with business leaders to identify and prioritize high-impact opportunities aligned with strategic goals
• Manages complex projects and programs independently, assuming responsibility for pace, scope, and risk
• Builds and maintains relationships with project sponsors and stakeholders to ensure successful outcomes
• Supports the design and implementation of continuous process improvement programs
• Offers thought leadership and advises on the structure and value of formalized programs centered on business process management
• Develops and applies consistent, repeatable process assessment and redesign methodologies, tools, and techniques including root cause analysis and identification of value-add activities
• Contributes to the development of methodologies for business process management
• Designs tools and techniques for ongoing measurement, evaluation, and improvement of business processes.
• May perform additional duties as assigned.

Business Process Redesign Consulting Director

• Represent the business on projects of various sizes as a project team member and/or as a subject matter expert
• Responsible for business and/or process analysis
• Lead projects and/or work packages within a business area
• Assists in the development of communication, implementation and/or training plans
• Responsible for 1-2 processes of low to medium complexity
• Identify and recommend process improvements and/or automation opportunities
• Prioritizes and manages own workload, and possibly the workload of others

Business Process Officer II – Procedure Writer

• Leading SAP compliance and security consulting services to confirm compliance and enhance security within SAP applications
• Analyzing client requirements and implementing security measures to protect sensitive data and maintain compliance with industry regulations
• Guiding teams in strategic planning and execution of SAP compliance initiatives
• Developing and overseeing the deployment of compliance technology solutions to mitigate risks
• Coaching team members to leverage their unique strengths and manage performance to meet client expectations
• Utilizing SAP Governance, Risk and Compliance (GRC) tools to enhance operational efficiency and compliance oversight
• Building and maintaining relationships with clients to identify and address compliance challenges
• Promoting the use of innovative technologies and leading practices across SAP compliance teams
• Addressing conflicts or issues, engaging in difficult conversations with clients and stakeholders, escalating where appropriate
• Upholding professional and technical standards, including PwC's code of conduct and independence requirements

Business Operations jobs in Florida

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Patient Access Center Business Ops Manager

Business Process Consultant

Director, Business Transformation, Continuous Improvement, Business Systems

Senior Business Operations Manager

Senior Associate, BizOps & Analytics

Senior Manager, Danaher Business Systems

National Vice President – Club Operations, Business Development

Director, Business Process Ownership – Claims Optimization

Business Process Owner – Mid Level

Senior Business Process Audit Associate – Risk Advisory

Senior Manager, Business Ops / Finance

Senior Manager, Business Ops / Finance

Business Process Consultant

Business Process Owner – Intermediate

Business Process Owner II

Business Operations Analyst II – Forms Design

Senior Manager, Business Systems, Logistics Delivery Leader

Business Process Redesign Consulting Director

Business Process Officer II – Procedure Writer

SAP Business Process, IT Controls Manager