Business Operations

• Provide Product Yield Management (PYM) operational support via phone, Microsoft Teams, email, and other platforms, ensuring timely responses and adherence to service standards.
• Support sales and marketing performance by managing system initiatives, including system integrity reviews, testing (UAT), training, vendor coordination, and implementation of enhancements.
• Communicate system updates, business changes, and provide post-launch support to internal teams, vendors, and field users.
• Partner cross-functionally to evaluate systems, processes, and compliance with company policies; recommend improvements and communicate key initiatives to field teams.
• Create and distribute communications (memos, updates) related to sales systems, programs, policies, and operational initiatives.
• Manage Salepoint inventory, monitor balances, and adjust inventory to align with site needs and Sales Plan requirements while driving process improvements and supporting team performance.

Business Operations Coordinator

• Develop comprehensive plans to develop, manufacture, qualify and integrate Payload Accommodations sub-systems.
• Coordinate with design engineers, procurement, procurement, operations, test engineers, production, and test engineering, to ensure all aspects of the build and test are driving to plan.
• Manage key program metrics (and associated reporting tools) in areas such as: budget, engineering schedules, equipment schedules, procurement schedules, build schedules, test schedules, program management status reports, and resource plans.
• Develop recovery strategies when non-conformances or other escapes are identified.
• Identify risk, document, communicate, develop mitigation plans and drive to an acceptable level.
• Communicate status, critical paths, challenges, and recommended solutions.
• Track budgets and manage the committed/ uncommitted forecast, variance and other financial metrics.
• Develop change assessments and find alternatives to mitigate budget increases.
• Deliver actionable insights on financial performance and opportunities to reduce costs without impacting performance.
• Develop and manage detailed schedules & trackers for all build and test activities.
• Coordinate progress with higher level IMS. Perform schedule baseline change control, collect, and track performance, conduct critical path and variance analyses.
• Provide regular updates to all team members on progress and risks to meet overall schedule.
• Collaborate with purchasing and supplier management to ensure on-time delivery of hardware (flight/ground) to Integration.
• Ensure resource and facility conflicts are resolved.

Senior Business Operations

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
• Manages the compilation, analysis and reporting of COSA data
• Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
• Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
• Directs quality work efforts, team assignments and problem resolution
• Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
• Fosters proactive communication between business processes and analytics team to improve analytics delivery
• Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Lead Business Operations Analyst – Claims Workforce Analytics

• Support the day-to-day operational needs of the office
• Serve as a key partner to the Business Operations Manager
• Support critical functions including mail operations, office management, high-level meeting and presentation support, reporting, and employee culture initiatives
• Serve as backup for executive travel coordination
• Manage shifting priorities in a fast-paced environment
• Work closely with outside vendors and internal staff in multiple disciplines
• Provide excellent customer service

Business Operations Specialist

• Responsible for processes and activities within supply chain related operations and/or compliance such as regulatory compliance, systems and technology, data analytics and performance, international supply chain, operational excellence and supply base diversity
• Manages, develops, or supports strategic direction and tactical execution of governance (policy, procedure, processes, etc.), priorities, initiatives, and related activities
• Perform PACE audits, provide compliance support to the procurement organization, review procedures, support the training team with compliance guidance, support annual customer audits
• Interface with Supply Chain Management processes and personnel at all levels to ensure the success in sector compliance

Principal/Sr Principal Supply Chain Compliance Specialist

• Develop and maintain dashboards and reports to track Club performance metrics.
• Analyze trends and variances to support decision-making and operational improvements.
• Assist in month-end close processes and Club-related reconciliations.
• Support ongoing reconciliation of Club headcount across systems and teams.
• Partner with Finance and HR to ensure alignment with budget and forecast processes.
• Assist with internal audits including DEX and other Club-related operational reviews.
• Ensure data accuracy and compliance with internal controls.
• Work closely with Resort Ops, Call Center, and Finance teams to support Club operations.
• Partner with Financial Consolidation teams to streamline overlapping processes.
• Identify and implement improvements to reporting and operational workflows.
• Maintain documentation of key processes and procedures

Analyst, Business Operations

• Identify and execute improvements in engineering processes, workflows, tools, and training.
• Support development and implementation of metrics and KPIs across multiple engineering disciplines, establishing a foundational framework for collection and reporting.
• Facilitate cross-discipline collaboration among engineering teams with a focus on compliance, process improvement, resource utilization, and competency development.
• Champion a culture of continuous improvement, innovation, and engineering best practices across all levels of the organization.
• Partner closely with training owners to inform design and execution of engineering learning & development initiatives.

Business Process Improvement Manager

• Leading day-to-day operations across Billing & Collections, Consumer Services, Group Services, and Partner Services while maintaining strong service levels, operational performance, and accountability across all functions.
• Driving process improvement and operational redesign initiatives that translate business priorities into scalable workflows, operational processes, and service delivery models.
• Establishing and managing operational metrics, workforce planning models, productivity targets, and governance cadences across multiple service teams and managers.
• Partnering closely with Technology, Data, Finance, Sales, Marketing, Legal, Human Resources, and Customer Engagement leaders to support operational readiness, platform stabilization, and ongoing process optimization.
• Coaching and developing operational leaders while strengthening organizational structure, role clarity, accountability, and succession planning capabilities.
• Leading change management efforts with transparency and discipline while balancing operational continuity with long-term transformation objectives.

Senior Director, Business Operations

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Bank

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Lead

• Performs systems analysis assignments with varying degrees of supervision.
• Provides complex technical business support to clients that utilize small/midsize/enterprise level systems.
• Communicates with programmers to ensure understanding of business processes and requirements of the users.
• Works with programmers to ensure that the delivered system matches the specified features and functions.
• Assesses available technologies recommending innovative and cost-effective solutions.
• Analyzes business challenges and recommends appropriate IT solutions and services.
• Maps current business processes to new systems and supports the transition to the new solution.
• Determines interface requirements for effective system transition.
• Resolves issues that cross multiple systems or departments that may affect the business process.
• Develops detailed specification documents that include features and functions of the new system.
• Develops test plans and test case scenarios to guarantee the new system design meets business requirements.
• Implements new system installations, upgrade and conversions.
• Documents selected system parameters, file layouts, and application design layouts.
• Tracks open issues and resolution of issues.

Business Systems Specialist – Systematics AM, ALS

• Act as project manager for the full lifecycle of New Glenn and Strategy & Business Operations goals, from annual goal definition through in-year tracking and closeout
• Take ownership of goal development processes and memo development
• Facilitate cross functional alignment on goals and key results, ensuring they are measurable, realistic, and clearly cascaded to relevant teams
• Maintain clear, up to date status for all New Glenn and SBO goals, including risks, mitigations, and dependencies, and provide regular status updates to the leadership team
• Provide guidance and support to goal owners on planning, sequencing, and executing work against goals; help them address blockers and adjust plans as needed
• Manage goal inputs and content for leadership forums
• Own and be accountable for SBO offsite planning and execution
• Plan, coordinate, and execute a minimum of two SBO leadership offsites per year to set, refine, and align on program goals and priorities
• Own planning and execution of New Glenn All Staff meetings, including agenda development, presenter coordination and input management, deck development, Teams Live setup, logistics (room and AV coordination), and Q&A moderation support
• Manage emergent scope and special projects as needed
• Serve as Finance liaison for New Glenn/SBO, staffing bi-weekly SBO/Finance meetings and Monthly Business Reviews (MBR)
• Facilitate cross-functional communication and alignment across program teams
• Manage registration, logistics, and execution of the semi-annual New Glenn program orientation event called Camp New Glenn
• Facilitate Camp New Glenn sessions
• Evolve the Camp New Glenn program, cadence, and content to align with current organizational needs and priorities
• Manage updates to the New Glenn employee handbook, pursuing opportunities for AI to evolve the handbook model and enable up-to-date guidance for new and existing team members

Senior Project Manager – New Glenn Strategy, Business Operations

• Consult with the business to understand and define opportunities and recommend solutions by analyzing data and providing key insights to inform decisions.
• Provide subject matter expertise on all matters of business analytical or operational data needs.
• Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
• Perform complex compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform leaders and drive decisions.
• Identify and pursue opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively communicate between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.

Senior Business Operations Analyst

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Manage the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develop communication plans for customers and internal stakeholders.
• Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stay current with emerging technologies and evaluate business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provide mentorship and guidance support for team and applicable business partners.
• Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

Senior Business Process Owner

• Lead end‑to‑end, technology‑enabled process improvement initiatives with cross‑functional impact, applying DMAIC principles to reduce waste, optimize system utilization, and improve process performance
• Analyze current‑state and future‑state workflows across integrated systems, platforms, and tools to identify opportunities for automation, simplification, and digitization
• Define value metrics and success criteria, validating outcomes against expected operational, financial, and technology benefits
• Conduct advanced data analysis using multiple data sources (operational systems, reporting tools, dashboards) to identify performance gaps, trends, and root causes
• Partner with IT, product, and platform teams to translate business requirements into system‑aligned process designs and enhancement recommendations
• Facilitate process mapping, solution design, and requirements‑gathering workshops with business and technical stakeholders
• Design and implement process enhancements leveraging Lean, Six Sigma, automation tools, workflows, or system configuration changes
• Develop and maintain KPIs, dashboards, and performance reporting to monitor process effectiveness, system adoption, and sustained benefits
• Assess technology impacts, dependencies, and risks associated with process changes and support mitigation planning
• Develop business cases, ROI models, and cost/benefit analyses for technology‑driven process improvements and strategic investments
• Document optimized processes, system interactions, controls, and standard operating procedures to support scalability, compliance, and audit readiness
• Support user acceptance testing (UAT), process validation, and post‑implementation stabilization activities
• Collaborate with change management partners to support training, adoption, and communication plans for new or enhanced systems and processes
• Mentor junior analysts on process improvement methodologies, data analysis techniques, and technology‑enabled solution design
• Lead stakeholder engagement to ensure alignment on process goals, system capabilities, and expected outcomes
• May perform other duties as assigned

Senior Business Process Optimization Analyst, Contact Center Operations

• Standardize and own core reporting mechanisms, including daily metrics, monthly MBRs, and broader business insights, utilizing data and reporting tools such as Power BI, Salesforce.com, DOMO, and various other client success systems
• Provide visibility into key operational drivers such as client pushes, implementation credits, and service hold times
• Create and maintain a strategic framework for capacity models
• Build a monthly rolling workforce forecast in partnership with RevOps and Finance to ensure the organization is staffed to meet demand
• Support annual budget planning and ensure ongoing financial alignment
• Partner with CS executives and Finance to manage the open headcount and optimize spend across the organization
• Drive "Run the Business" (RTB) opportunities by acting as the connective tissue between CS, RevOps, Finance, and HR
• Ensure resource planning and operational goals are unified across these departments
• Consolidate and lead the oversight of external vendor and contractor resources, transitioning these responsibilities from individual contributors to a centralized leadership function
• Responsible for establishing and leading the newly formalized Business Operations department within Customer Success, serving as a people manager to scale the team and its capabilities

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