Patient Access Center Business Ops Manager

Seattle Children's

Manager of Patient Access Center providing strategic leadership and overseeing operational programs. Collaborating with internal teams to enhance patient access and experience.

Posted 7/21/2026full-timeRemote • Alaska, Florida, Montana, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $107,431 - $161,147 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic and operational leadership within patient access and healthcare operations, focusing on business systems management, process improvement, and team performance enhancement. Proven ability to collaborate with clinical and operational leaders to align programs with organizational goals.

Highest-signal resume keywords

Patient Access ManagementHealthcare OperationsBusiness Systems ManagementProject ManagementAnalytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementWorkforce ManagementQuality TrainingOperational Program OversightData Analysis

Soft Skills

LeadershipCollaborationCommunicationTeam Performance Enhancement

Certifications & Qualifications

Bachelor Degree in BusinessBachelor Degree in Healthcare AdministrationMHAMBA

Industry Keywords

Patient Access CenterContact Center EnvironmentAcademic Healthcare SettingShared Services Programs

About the role

Key responsibilities & impact

provides strategic and operational leadership for the programs, business systems, and shared functions that support the Patient Access Center
oversees operational programs such as workforce management, training and quality, business systems optimization, and process improvement initiatives that enhance access, team performance, and the patient/family experience
partners with internal teams, clinical and operational leaders, IT, and analytics to ensure that shared services programs operate effectively and align with organizational goals

Requirements

What you’ll need

Bachelor degree in Business, Healthcare Administration, or job relevant field
Five (5) years of relevant experience in patient access, healthcare operations, business systems management, project management, analytics, or a similar environment
Minimum of two (2) years' experience in management/supervisory role
Preferred MHA, MBA or equivalent
Experience in an academic healthcare setting or related field
Experience in a contact center environment

Benefits

Comp & perks

medical, dental, and vision plans
403(b)
life insurance
paid time off
tuition reimbursement
more