Seattle Children's

Customer Success Manager

• serve as the primary advocate and strategic point of contact for both external community providers and internal SCPCG clinics.
• lead implementations of the electronic health record (EHR) system for each affiliated clinic and ensure seamless adoption of Epic's EHR.
• oversee the end-to-end lifecycle of requests—ensuring rigorous adherence to change control while proactively driving issues to resolution.
• cultivate deep partnerships to ensure customers achieve maximum value and optimal outcomes through the Community Connect Offering.
• provide financial and operational support for projects and ongoing delivery, including planning, tracking, and reporting on project spend.

Senior Customer Success Manager

Program Manager

• Responsible for management of a specific, highly complex program or group of highly complex programs in a specialty/functional area including scheduling and budgeting activities
• Works in collaboration with leaders to implement the program's objectives in support of identified goals and the continuous improvement process
• Responsible for monitoring the program's effectiveness and mobilizing stakeholders in support of continuous improvement to the program
• Leads interdepartmental activities ensuring ongoing effective program operation and/or implementation
• Responsible for identifying strategic opportunities to enhance or expand the program, developing plans and presenting proposals to management
• Manages the process of executing initiatives essential for the success of the program, including communication with all stakeholders, both internal and external
• Oversees and leads teams in support of the program's objectives
• This level has wide latitude for independent judgment and decision making in executing on the goals of the program.

Senior Customer Success Manager

Program Manager III