Director, Business Process Ownership – Claims Optimization

USAA

Director responsible for end-to-end business process ownership for claims optimization at USAA. Leading a team in developing solutions and managing key performance indicators.

Posted 7/8/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesLead💰 $135,300 - $243,540 per yearWebsite

About the role

Key responsibilities & impact

oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes
guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management
guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes
maintains compliance with policies, procedures and regulations
identify process gaps and opportunities, recommend solutions and develop and monitor key process performance indicators
aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output
defines, develops and evaluates performance metrics to establish process success
engages stakeholders to ensure cohesive and continuous alignment to measures of success
utilizes and oversees reporting, data, and analytics to measure process and project performance
ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities
manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated
builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Requirements

What you’ll need

8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
3 years of direct team lead, supervisory or management experience
experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment
extensive experience in the application of process management methodologies, standards and policies within a regulated environment
knowledge of operational risk management practices.
organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/implementing Lean and continuous improvement methodologies.
experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process ExecutionProcess EngineeringProcess Management MethodologiesLean MethodologiesContinuous ImprovementPerformance Metrics AssessmentRegulatory ComplianceData AnalyticsRisk MitigationStakeholder Engagement

Soft Skills

Organizational AgilityCollaborationCoachingCommunicationProblem-Solving