USAA

Analyst

• Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives
• Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches
• Extract insights from moderately complex data sets to design solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning
• Utilizes association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks
• Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions
• Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression
• Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Fraud Strategy Analyst – Money Movement

Program Manager

• Plan, coordinate, and deliver high-quality tour experiences for senior executives, key officials, external visitors, and new employees at the San Antonio Home Office.
• Manage and support CREWS-aligned programs and initiatives, ensuring successful execution within established timelines and business objectives.
• Partner with cross-functional teams, business leaders, and key stakeholders to coordinate tour logistics, itineraries, presentations, and visitor experiences.
• Serve as a professional ambassador for USAA, representing the organization's mission, culture, and brand with executive presence and professionalism.
• Maintain strong relationships with internal and external stakeholders to ensure a seamless and impactful visitor experience.
• Identify opportunities to enhance tour programs and visitor engagement through continuous improvement, innovation, and proactive problem-solving.
• Monitor program activities, milestones, and key performance indicators, providing updates and recommendations to leadership as appropriate.
• Anticipate and resolve operational challenges, ensuring tours and programs are delivered efficiently and effectively.
• Develop and execute communication plans for stakeholders, participants, and business partners to support successful program outcomes.
• Support change management and organizational initiatives by fostering awareness, engagement, and adoption of USAA programs and experiences.
• Ensure compliance with company policies, procedures, security requirements, and visitor protocols.
• Effectively identify, assess, monitor, and manage risks associated with business activities in accordance with risk and compliance standards.

Program Manager – Tours & Visitor Engagement

Advisor

• Investigate and resolve moderately complex to complex Life and Investment member complaints, including those submitted through regulatory agencies
• Conduct thorough research and collaborate with internal and external partners to determine appropriate resolutions
• Identify process breakdowns, service issues, or regulatory concerns that may have contributed to member complaints
• Partner with Legal, Compliance, Operations, and other stakeholders to ensure accurate and compliant outcomes
• Prepare clear and concise written communications detailing findings, root cause analysis, and resolutions
• Communicate resolutions to members and regulatory agencies with professionalism, empathy, and confidence
• Serve as a subject matter expert and resource for follow-up questions and escalations
• Manage a dynamic workload while consistently meeting regulatory deadlines and service-level expectations
• Identify trends, compliance gaps, and process improvement opportunities and escalate recommendations when appropriate
• Support a strong risk and compliance culture by adhering to company policies and regulatory requirements

Member Advocacy Advisor I – Life

Product Manager

• formulate product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle
• compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance
• support the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners
• leverage resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy
• participate in the development of product strategy recommendations
• develop recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner
• act as product SME on features and services and collaborates with business partners to provide recommendations
• partner with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features
• assist in the identification and evaluation of potential providers for alliance relationships
• provide support in developing, editing, and distributing product communications
• conduct research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• hold responsibility for coordinating with relevant control partners to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations
• interpret performance results to inform product or sales forecast and planning
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Management Manager – Deposits

Administrative Assistant

• Responsible for supporting Function or Line of Business portfolios and ensuring compliance with applicable policies, procedures, standards, controls, and regulations.
• Partners with Executive Sponsors, business owners and additional stakeholders to ensure alignment to strategic objectives and effective prioritization, planning, budgeting, delivery, and benefits realization of work efforts.
• Monitors, governs and is accountable for low to moderately complex Function or Line of Business portfolios.
• Completes governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures.
• Monitors a low to moderately complex portfolio on an ongoing basis, to resolve issues and disseminate information to stakeholders.
• Facilitates the identification, management, and resolution of systemic cross-work risks / issues and interdependency conflicts for work effort(s) / program deliverables and informs portfolio team and stakeholders as needed.
• Leverages analytics to research and identify Financial Management risks and recommends solutions to address opportunities; may escalate to their respective Portfolio Management Office (PMO) or leadership team as needed.
• Monitors for stale work efforts and need for resolution, including termination proposal if applicable.
• Supports development and execution of Function or Line of Business planning in partnership with USAA Integrated Planning (UIP) and their respective PMO.
• Monitors and make recommendations to their senior leadership and their respective PMO to ensure portfolio alignment and delivery against strategic priorities as needed.
• Communicates portfolio statuses and changes regularly with executive sponsors, program sponsors, business owners, and additional stakeholders as required.
• Reviews health and performance of portfolio regularly, monitors portfolio success via recognized methodologies, identifies performance improvement opportunities, providing updates to leader and stakeholders.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Portfolio Manager – P&C Portfolio Management Office

Business Operations

• oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes
• guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management
• guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes
• maintains compliance with policies, procedures and regulations
• identify process gaps and opportunities, recommend solutions and develop and monitor key process performance indicators
• aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output
• defines, develops and evaluates performance metrics to establish process success
• engages stakeholders to ensure cohesive and continuous alignment to measures of success
• utilizes and oversees reporting, data, and analytics to measure process and project performance
• ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities
• manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated
• builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Director, Business Process Ownership – Claims Optimization

Director

• Directs team (including employees and third-party suppliers) to design/develop, manage, and implement projects on schedule, within budget, with quality workmanship that conforms to defined plans and specifications and meets enterprise project standards and objectives.
• Prepares and presents executive updates regarding project schedules including cost and timeline status, and risk mitigation.
• Reviews project plans, drawings, and specifications, etc., to become knowledgeable of the scope of work, the area of potential challenges, opportunities for improvement in quality and/or value, cost or schedule.
• Performs reviews, when needed to serve as owners’ decision authority on options presented by managed service project managers.
• Coordinates and oversees building engineering studies and facility condition assessments and is responsible for developing plans to address findings.
• Provides leadership, oversight, technical expertise and guidance on complex problems, consultant agreements and studies for workplace and engineered systems as needed.
• Works in partnership with procurement to review legal contracts and provide recommendations.
• Creates policies and procedures including progress tracking procedures and planning tools.
• Coordinates efforts between strategy, planning, and operations staff to ensure a smooth transition during project lifecycle.
• Manages relocation services for enterprise efforts, to include moves, warehousing and minor construction efforts.
• Routinely meets with stakeholders to monitor organizational and standard changes, to ensuring expectations are met.
• Oversees interactions with regulatory agencies.
• Provides training, as needed, for staff to promote effective performance and professional growth.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director – Capital Project Delivery

Vice President

• Develop, implement, and refine an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program
• Periodic reporting to the internal second line of defense and governing bodies;
• Effective training and education;
• Development and maintenance of effective systems for routine fraud auditing and identification of risks.
• Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation.
• Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization.
• Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection.
• Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters.
• Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials.
• Responsible for the oversight and implementation of fraud awareness training programs.
• Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations.
• Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities.
• Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C.
• Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation.
• Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts.
• Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues.
• Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Special Investigations Unit

• manage a team responsible for overseeing and managing the launch and maturation of Valuable Personal Property products into target strategic markets
• drive personal property (contents) strategy across all property products
• provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases
• develop digital first products supporting the needs and risks of USAA Members
• oversee the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• generate creative product and coverage solutions for member needs
• maintain thorough level of knowledge of business and underwriting performance for products in scope
• responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes
• lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• communicate the new product value proposition across teams and levels of leadership
• ensure product development team delivers sales support to all distribution channels
• coordinate with relevant control partners to ensure product offerings are compliant with all applicable laws and regulations
• coach and develop employees belonging to the product development team to drive maximum performance and engagement levels

Director, Product Development – Property

Business Analyst

• Utilize quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit.
• Provide insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.
• Collaborate with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refine hypotheses and identify business questions to explore further.
• Facilitate the integration of the analytic strategy and business strategy.
• Develop the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborate with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Apply analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverage advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translate findings into insights for strategy management and execution.
• Communicate the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• Provide guidance and on-the-job training to team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Strategy Analyst

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Business Strategy Analyst

• Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
• Assists in identification of business unit and business process risks across assigned activities
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Mid Level

Auditor

• Independently executes audit test work timely and with high quality
• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects
• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC
• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC
• Completes audit team end of engagement evaluations, when AIC
• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership
• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action
• Assists AIC in drafting related issues and audit reports for review by audit leadership
• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability
• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards
• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations
• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage
• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work

Senior Auditor – Liquidity and Interest Rate Risk

Executive Assistant

• Provides high-level administrative support to multiple members of the Executive Management Group
• Coordinates daily business activities and manages calendars
• Arranges meetings and travel for leadership
• Delivers effective challenge to preserve executives' time
• Prepares internal communications and drafts correspondence
• Manages travel and expense reporting in accordance with budget guidelines

Corporate Executive Assistant

Data Analyst

• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and reduce negative member experience from fraud applications, synthetic fraud, and account takeover attempts.
• Closely partner with the Strategy team, Director of Fraud Identity Analytics, Director of Fraud Model Management, and model users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Member Protection graph technology strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims, and AML, improving fraud detection and loss mitigation.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Develops and mentors junior staff, establishing a culture of R&D to augment the day-to-day aspects of the job.
• Gathers, interprets, and manipulates sophisticated structured and unstructured data to enable sophisticated analytical solutions for the business.
• Leads and conducts sophisticated analytics demonstrating machine learning, simulation, and optimization to deliver business insights and achieve business objectives.
• Guides the team selecting the appropriate modeling technique and/or technology with consideration for data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes and peer reviews technical documents for knowledge persistence, risk management, and technical review audiences.
• Partners with business leaders from across the organization to proactively identify business needs and propose/recommend analytical and modeling projects to generate business value.
• Works with business and analytics leaders to prioritize analytics and highly sophisticated modeling problems/research initiatives.
• Leads efforts to build and maintain a robust library of reusable, production-quality algorithms and supporting code to ensure model development and research efforts are transparent and based on highest-quality data.
• Assists the team with translating business request(s) into specific analytical questions, implementing analysis and/or modeling, and communicating outcomes to non-technical business colleagues with a focus on business action and recommendations.
• Manages project portfolio milestones, risks, and impediments. Anticipates potential issues that could limit project success or implementation and escalates as needed.
• Establishes and maintains standard methodologies for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Interacts with internal and external peers and management to maintain expertise and awareness of leading techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to data scientists in modeling, analytics, computer science, business acumen, and other interpersonal skills.
• Participates in enterprise-level efforts to drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.