Digital Product Manager – Mid Level

USAA

Digital product manager optimizing multi-platform financial-services experiences for USAA members. Driving product discovery, roadmaps, analytics, and delivery across business, UX, and technology teams.

Posted 8/19/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, utilizing Human-Centered Design and Design Thinking methodologies to optimize customer experiences and drive product performance. Proficient in Agile Methodology and capable of translating complex product opportunities into actionable initiatives.

Highest-signal resume keywords

Digital Product ManagementHuman-Centered DesignAgile MethodologyCustomer Experience OptimizationIdentity and Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap CreationData-Driven InsightsKPI AnalysisMarket ValidationProcess EngineeringUser Experience DesignResearch and TestingFraud PreventionSolution ScalabilityPerformance Management

Soft Skills

Effective CommunicationInfluencing Business DecisionsCollaborationProblem SolvingStakeholder Relationship Management

Industry Keywords

Insurance IndustryFinancial ServicesRisk and Compliance PoliciesCustomer Contact ChannelMarket Intelligence

About the role

Key responsibilities & impact

Perform discovery, delivery, and performance management of digital and technology products and experiences
Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across channels and platforms to improve KPIs and KRIs
Apply Human-Centered Design and Design Thinking methodologies
Use research, business and market intelligence, and data-driven insights to identify opportunities and propose solutions
Create and maintain product roadmaps
Translate product and experience opportunities into initiatives, requirements, and features
Drive execution strategy and shepherd opportunities from idea through market validation
Collaborate with Business, UX, Technology, Operations, Marketing, and subject matter experts
Create business case artifacts and hypotheses for product opportunity scoping
Analyze and report product performance against KPIs and KRIs
Generate insights using varied tools and resources to identify improvement opportunities
Develop customer and stakeholder relationships to understand current and future business needs
Prepare presentations and communications explaining complex concepts to diverse audiences
Research and apply industry best practices and trends
Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Requirements

What you’ll need

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
4 years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, or Research/Testing
1 year of Customer Contact Channel experience within the Insurance or Financial Services industry may substitute for 1 year of the minimum experience required
Ability to effectively develop, present, influence, and communicate business decisions
Knowledge of Agile Methodology
Experience leading and managing Identity and Access Management experiences for websites, mobile apps, and call centers is preferred as a differentiator
Ability to identify high-impact Identity and Access Management solutions and translate them into a clear product vision
Ability to bridge gaps between technical teams and non-technical stakeholders
Experience managing the full lifecycle of digital products
Familiarity with fraud prevention, data and analytics, and solution scalability
US military experience through military service or as a military spouse/domestic partner
Must not require immigration support or visa sponsorship, including H-1B, TN, or STEM OPT Training Plans

Benefits

Comp & perks

Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with policy and business needs
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Wellness programs
Career path planning
Continuing education
Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors