Digital Technical Product Manager Lead – Digital Claims

USAA

Digital product leader shaping USAA’s member-facing digital claims experiences. Driving strategy, agile delivery, analytics, and cross-functional execution for a military-focused financial services provider.

Posted 8/19/2026full-timeArizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $143,320 - $273,930 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Digital and Technology Product Management, focusing on strategy, execution, and optimization of member-facing digital experiences. Proficient in User Centered Design, Design Thinking methodologies, and agile environments to drive product performance and stakeholder alignment.

Highest-signal resume keywords

Digital Product ManagementUser Centered DesignAgile MethodologiesData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital StrategyProduct Roadmap DevelopmentPerformance AnalysisMarket ResearchProcess EngineeringInnovationUser ExperienceAnalyticsProduct ImprovementRisk Management

Soft Skills

CollaborationMentoringInfluencingPresentation SkillsProblem Solving

Tools & Technologies

AEMGuidewire Claims Platform

Industry Keywords

Digital SolutionsCustomer ExperienceKPIKRICross-Functional TeamsEmerging TechnologyMember-Facing ContentExecution StrategyCompliance PoliciesSituational Analysis

Tech Stack

Tools & technologies

AEMGuidewire

About the role

Key responsibilities & impact

Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
Design and drive implementation of multi-platform technology and digital solutions
Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market
Develop product strategy, vision, goals, and investment decisions for complex, enterprise-level products
Use research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, maintain roadmaps, and improve performance
Translate customer needs and other inputs into initiatives, requirements, epics, and features, and drive execution strategy
Shepherd integrated and strategic product opportunities from idea through market validation with business, UX, technology, operations, marketing, and other stakeholders
Develop business cases and hypotheses, quantify and defend product investments, and communicate value propositions
Analyze and report product performance against KPIs and KRIs and share best practices
Guide teams in generating insights, identifying opportunities, and implementing product improvements
Prepare presentations and communications for diverse audiences, including senior leadership
Facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
Conduct internal and external research and situational analysis to apply industry best practices and trends
Manage ambiguity, influence stakeholders, drive clarity, and establish execution plans
Provide guidance and mentoring to team members, act as an escalation point, and ensure issues are resolved
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, including the listed areas
Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis and research techniques and standards
Proven track record developing, influencing, presenting and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership
Demonstrated experience leading strategy, roadmap, and delivery for member-facing digital experiences
Proven ability to drive alignment and deliver results across a matrixed environment
Strong track record operating in agile environments and translating strategy into execution with measurable outcomes and continuous improvement
Expertise developing high-quality, member-facing content and scalable communications
Familiarity with Claims processes and end-to-end member experience improvement preferred, but not required
Experience with AEM
Experience with Guidewire claims platform
Must not require immigration support or visa sponsorship now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
Remote or hybrid flexibility for active-duty military spouses, consistent with applicable policy and business needs