Associate Auto Adjuster, Glass & Roadside

USAA

Auto claims adjuster resolving glass, roadside, and rental vehicle claims for USAA members. Evaluating damage, documenting settlements, and coordinating claim resolution.

Posted 8/19/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $48,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge of Property and Claims insurance products, effective problem-solving skills, and the ability to provide exceptional customer service while managing multiple tasks and communication channels.

Highest-signal resume keywords

Insurance Adjuster LicenseAuto Claims ProcessingCustomer Service ExcellenceRisk ManagementClaims Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Auto Coverage KnowledgeDamage EvaluationClaims DocumentationNegotiation SkillsInvestigation Techniques

Soft Skills

Proactive Problem SolvingEffective CommunicationPrioritizationCollaborationMulti-tasking

Tools & Technologies

Digital Communication ToolsBusiness Applications

Certifications & Qualifications

Insurance Adjuster License

Industry Keywords

Property InsuranceClaims ProceduresRisk and Compliance Policies

About the role

Key responsibilities & impact

Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
Prioritize workload and overcome obstacles
Document damage evaluation, investigation, negotiation, and settlement decisions
Collaborate with external and internal business partners to facilitate claims resolution
Support members, business partners, and claimants through multiple communication channels and digital tools
Acquire and apply foundational knowledge of Property and Claims insurance products, services, policy contracts, coverages, and internal claims procedures
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business applications
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
Successful completion of a job-related assessment is required

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Pay incentives may be available based on overall corporate and individual performance and at the discretion of the USAA Board of Directors