Claims Litigation Manager – Auto

USAA

Claims Litigation Manager managing complex auto litigation, settlements, and trials for USAA. Serving military-community members through claims strategy, negotiation, and counsel coordination.

Posted 8/19/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,040 - $157,820 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex litigation related to auto and property contracts, with a strong focus on compliance, negotiation, and customer service. Proficient in evaluating claims, collaborating with legal counsel, and ensuring high levels of service while adhering to regulatory standards.

Highest-signal resume keywords

Litigation ManagementClaims HandlingNegotiation SkillsCustomer ServiceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Litigation StrategyClaims AdjustingBodily Injury ClaimsAuto LitigationProperty Damage ClaimsRisk ManagementLegal DocumentationSettlement NegotiationCase EvaluationTrial Representation

Soft Skills

Effective CommunicationEmpathyCollaborationProblem SolvingTeam Support

Tools & Technologies

Microsoft OfficeWordExcelPowerPoint

Certifications & Qualifications

Claims Adjusters LicenseSCLACPCUAIC

Industry Keywords

P&C PoliciesState LawsRegulatory ComplianceFirst Party ClaimsCasualty Liability ClaimsInjury Claims LitigationCalifornia ClaimsWashington ClaimsNevada ClaimsArizona Claims

About the role

Key responsibilities & impact

Manage moderately complex litigation arising out of auto or property contracts in compliance with state laws and regulations
Create defense or settlement strategies
Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolutions
Deliver concierge-level member service through appropriate expectations, proactive communications, advice, and empathy
Manage litigation involving serious injury or property damage, questionable damages, liability, or coverage issues
Act as liaison with members, internal counsel, external counsel, and management
Document litigation strategy, budgets, investigations, evaluations, negotiations, settlements, and trial decisions
Represent USAA at mediations, case conferences, and/or trials
Review, audit, and approve legal fees and expenses
Partner with or direct law firm vendors to facilitate timely lawsuit resolution
Hold law firm vendors accountable for Defense Counsel Litigation Handling Requirements
Resolve routine and intermediate issues in legal case management
Identify opportunities to improve practices and processes
Advise membership, attorneys, and management on moderately complex litigation
Ensure high levels of service from employees and law firm vendors
Act as an informal resource for team members
Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
4 years work experience handling liability and first party claims or progressive experience in litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Demonstrated negotiation and customer service skills
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
Knowledge of P&C policies state laws
Knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution
Familiarity with injury claims litigation processes
Experience working injury claims in California, Washington, Nevada and Arizona
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.)
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program
Paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education assistance
Remote or hybrid flexibility may be offered for active-duty military spouses, consistent with applicable policy and business needs
Pay incentives may be available based on overall corporate and individual performance, at the discretion of the USAA Board of Directors