Business Process Owner – Intermediate

USAA

Business Process Owner managing moderately complex activities to ensure efficient process execution at USAA. Collaborating with various departments to enhance business performance and mitigate risks.

Posted 6/25/2026full-timeSan Antonio • Arizona, Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $77,120 - $147,390 per yearWebsite

About the role

Key responsibilities & impact

Plan, direct and coordinate activities for moderately complex and complex processes
Understand the process operating objectives, business rules, performance requirements, risks, and controls
Develops, sustains, and manages defined business processes
Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
Develop communication plans for customers and internal stakeholders
Utilize reporting, data, and analytics to measure process and project performance
Lead solution development including business case / benefits substantiation

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
Minimum of 3 years working within a Contact Center environment
Proven experience working effectively across multiple departments and teams
Demonstrated ability to identify inefficiencies, analyze requirements, design, test, and implement improved business processes
A knack for dissecting complex issues and collaborating to develop viable solutions

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process managementdata analyticsreportingrisk managementcompliancesolution developmentbusiness case developmentprocess improvementrequirements analysistesting

Soft Skills

communicationcollaborationproblem-solvinganalytical thinkingcross-departmental teamworkstakeholder managementleadershiporganizational skillsadaptabilitycritical thinking