Business Process Owner – Mid Level

USAA

Business Process Owner managing complex processes for USAA's Property and Casualty Agency. Focus on performance improvement and alignment with enterprise strategy in a flexible office setting.

Posted 7/7/2026full-timeSan Antonio • Arizona, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $81,330 - $155,460 per yearWebsite

About the role

Key responsibilities & impact

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
Assists in identification of business unit and business process risks across assigned activities
Develops communication plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Hands-on experience with process mapping and modeling, and creating and validating process documentation
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with utilizing various systems to collect and analyze data

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process OptimizationQuality ManagementProblem-Solving ToolsProcess DocumentationControl Limits DevelopmentKey Performance Indicators MonitoringProcess Management StandardsEmerging Technologies EvaluationSolution DevelopmentBenefits Substantiation

Soft Skills

Proactive CommunicationStakeholder EngagementDiverse Perspective