Business Process Owner II

USAA

Business Process Owner II at USAA managing operational credit and debit card processes. Overseeing compliance and continuous improvement of business deliverable processes.

Posted 6/25/2026full-timeSan Antonio • Arizona, Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $62,470 - $111,940 per yearWebsite

About the role

Key responsibilities & impact

Develops, sustains, and manages defined business processes through a structured approach.
Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Assists with development of communication plans for customers and internal stakeholders.
Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
2 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Working experience in process mapping, modeling and/or process documentation

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business process executionprocess mappingprocess modelingprocess documentationprocess improvementrisk managementcompliancekey performance indicatorscontrol limitsbusiness requirements

Soft Skills

communicationcoordinationtrend identificationstakeholder engagementanalytical thinkingproblem-solvingleadershipcollaborationadaptabilitystrategic thinking

Certifications

Bachelor's degree