Business Process Redesign Consulting Director

CNA Insurance

Consulting Director serving as a strategic advisor in business process redesign at CNA. Managing complex projects and process improvement initiatives with senior stakeholders across the organization.

Posted 6/18/2026full-timeLake Mary • Florida • 🇺🇸 United StatesLead💰 $97,000 - $189,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Provides expert consulting on process improvement initiatives and business strategies
Partners with business leaders to identify and prioritize high-impact opportunities aligned with strategic goals
Manages complex projects and programs independently, assuming responsibility for pace, scope, and risk
Builds and maintains relationships with project sponsors and stakeholders to ensure successful outcomes
Supports the design and implementation of continuous process improvement programs
Offers thought leadership and advises on the structure and value of formalized programs centered on business process management
Develops and applies consistent, repeatable process assessment and redesign methodologies, tools, and techniques including root cause analysis and identification of value-add activities
Contributes to the development of methodologies for business process management
Designs tools and techniques for ongoing measurement, evaluation, and improvement of business processes.
May perform additional duties as assigned.

Requirements

What you’ll need

Bachelor's degree with Master’s degree preferred in a related discipline or equivalent
Typically, a minimum of 8 years of related work experience, including 5 or more years’ experience in process improvement or project management roles
P&C Insurance experience required
Experience managing large-scale process improvement projects
Certifications in Lean, Six Sigma, or project management (PMP) preferred.

Benefits

Comp & perks

Comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementproject managementroot cause analysisprocess assessmentprocess redesignbusiness process managementmethodologies developmentmeasurement techniquesevaluation techniquescontinuous improvement

Soft Skills

consultingrelationship buildingstakeholder managementthought leadershipstrategic alignmentindependent managementrisk managementorganizational skillscommunication skillsproblem-solving

Certifications

LeanSix SigmaPMP