CNA Insurance

Risk

• Performs workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts to support underwriting process for prospective, new and renewal accounts
• Submits corresponding Risk Control recommendations or business solutions to minimize identified exposures
• Assesses customer's risk control program needs and develops and executes a customized strategy and supporting implementation plan for further refinements or improvements
• Makes recommendations on the development and implementation of risk control policy, marketing and business strategy
• Develops and maintains business relationships with internal and external business partners
• Develops and conducts education, training, and presentations
• Provides expertise in specialty area to both internal and external customers
• Conducts agency/broker visits

Risk Control Consultant

• Lead risk control assessment, evaluation, and consulting on complex issues
• Implement and administer Equipment Breakdown Risk Engineering activities
• Manage risk assessments and evaluations for new and renewal business
• Collaborate with Underwriting for major Equipment Breakdown client accounts
• Conduct claims investigations of high-hazard risks when required

Senior Risk Control Consultant, Equipment Breakdown – Engineered Risk Services

Actuary

• Provides business partners and functional subject matter experts actuarial guidance and business insights related to Large Casualty business.
• Builds strong relationships with peers, business partners and leaders across multiple functions in order to influence pricing strategy through the use of actionable insights and analytics.
• Works with senior management in the development and implementation of pricing strategies for Large Casualty.
• Drives innovation in products through thought leadership.
• Responsible for the monitoring of profitability and trends for Large Casualty.
• Shares results with recommendations to business partners and actuarial leaders.
• Participates with senior leadership in the development and implementation of actuarial policies, business strategies and goals, regularly evaluating performance against goals, and holding self-accountable for achieving desired results.
• Stays up to date in actuarial expertise and industry trends and development in order to guide decisions related to line of business.
• Produces highly technical actuarial analyses and reports.
• Delivers findings presentations to senior management.

Actuarial Consulting Director, Pricing

• Performs workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts to support underwriting process
• Submits corresponding Risk Control recommendations
• Assesses customer's risk control program needs and develops strategy

Director

• Manages a team of claims professionals and/or claims managers for a specific line of business
• Delivers superior business results through effective management of claims team(s) and resolution of claims activities
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely claims service
• Regularly uses data analytics to monitor team(s) performance and develops strategies to drive operational effectiveness
• Communicates and shares pertinent and timely information to employees by holding team meetings and providing ongoing feedback
• Oversees compliance with state/local regulatory requirements

Blended Auto & General Liability Claims Director

• Manages the most complex investigations of claims
• Determines if a major claim should be settled or litigated
• Effectively manages loss costs and claim expenses on major claims
• Directs all types of investigative activity or litigation on major claims
• Consults and collaborates with staff counsel or panel attorneys regarding discovery and litigation strategy
• Directs and may engage in the negotiation of the most complex settlement packages

Claims Consulting Director

• Perform workplace/work site risk evaluation and consultative risk improvement services
• Provides risk assessment information on complex accounts
• Develops and conducts education, training, and presentations

• Establishes relationship with business partners and functional subject matter experts, provides actuarial guidance as needed.
• Builds strong relationships with peers, business partners and leaders to influence a segment's strategy through actionable insights and analytics.
• Provides analyses and insights for pricing strategy.
• Proactively monitors profitability trends and shares results with recommendations.

Senior Actuarial Consultant – Pricing, Large Account Casualty

Underwriter

• responsible for underwriting risk for the underwriting lifecycle from submission through policy issuance
• Performs underwriting analysis and documentation to determine acceptability of risk
• Handles endorsement requests within delegated authority
• Handles assigned renewal book and demonstrates ability to triage renewal applications/specs
• Works as a liaison within the branch to resolve issues
• Documents assigned files ensuring completeness, compliance, and quality
• Executes on advanced pricing strategy on behalf of the Underwriter
• Completes quote proposals and negotiates with external partners
• Expert on systems and workflows, serves as a resource to others
• Keeps current on line of business strategy, state/territory issues, regulations and trends

Underwriting Associate, Commercial Construction P&C

Consultant

• Conducts audits of highly complex accounts substantiating accuracy of policy classifications and exposure base inclusions/exclusions.
• Develops proper premium basis on risks adhering to strict time deadlines.
• Conducts interviews with the insured to obtain information regarding the insured's operations and business model.
• Determines employee job classifications based on job role and responsibilities and exposure to hazard.
• Compiles and analyzes client's operations and accounting records for accuracy in preparation of audit.
• Recognizes and communicates regular and irregular audit findings and financial conditions of an insured to the agent and branch underwriting.

Premium Audit Consultant

Financial Planning and Analysis

• Handles complex, high severity Financial Lines claims requiring legal analysis of complicated liability, damages and coverage issues.
• Drafts coverage letters, memos and reports.
• Represents CNA in settlement negotiations with independent authority to commit CNA.
• Interacts with multiple parties (e.g., insureds, brokers, counsel, claimants and mediators).
• Directs and manages coverage counsel and coverage litigation against CNA.
• Partners with underwriters, product counsel and actuary to effectively respond to policy wording and/or claim related inquiries.
• Collaborates directly with brokers and customers to address similar issues.
• Meets with brokers and existing or prospective clients as part of business marketing, growth and retention strategies.
• Works with senior claim, underwriting and product leadership to develop and analyze new products and to identify, evaluate and track claim trends and issues.
• Provides technical guidance to and oversight of junior staff members.
• Develops and presents training on key legal and industry issues/trends for the Financial Lines team (claims, underwriting, product and actuary).
• Represents CNA on panels at industry conferences.

Senior Claims Counsel, Financial Lines

• Manages an underwriting staff and is accountable for business results through the oversight
• Leads the management of a multi-region renewal portfolio and oversees the work activities, performance, and development of underwriting staff
• Makes recommendations on underwriting policy and pricing strategy to management
• Prepares and presents operational reports to management
• Develops, maintains and cultivates agency and/or broker relationships to ensure positive and profitable outcomes

Underwriting Manager

• Manages an inventory of the most complex commercial claims
• Ensures exceptional customer service
• Verifies coverage and sets reserves
• Leads investigation to determine compensability and liability
• Drives the resolution of claims
• Establishes and manages significant claim budgets
• Achieves quality standards
• Prepares and presents high profile information to senior leadership
• Maintains subject matter expertise
• Mentors and trains less experienced Claim Professionals

Complex Claims Consulting Director – Major Loss Unit

Client Services Representative

• Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA.
• Provides technical, administrative, process, and marketing expertise.
• Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
• Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.
• Leads development, delivery and evaluation of client service goals
• Develops innovative new products and services based on client input and profitability goals.

Client Services Manager – National Accounts

• Leads and directs an underwriting group and is accountable for business results through overall management, profitability, and business development of a book of business
• Directs the work activities and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction
• Onboards, trains, coaches, leads and develops underwriters and participates in the development of underwriting training and accountable for granting underwriting authority
• Participates with senior management in the development and implementation of underwriting policy, marketing and business strategy; responsible for reviewing and approving referrals within authority
• Drives regional and business unit initiatives and strategies and holds underwriting team accountable for execution; develops and implements operating plans for enhancing the business and meeting strategic objectives
• Reviews and directs the application of underwriting policy and pricing for all risks within an assigned book of business for new and renewal business; drives adherence to documentation and referral standards and completes file reviews to drive continuous improvement in underwriting quality
• Market products and services through agencies or through the brokerage community
• Develops and maintains agency and/or broker relationships to ensure positive and profitable outcomes
• Reports business progress to senior management
• Keeps current on state/territory issues and regulations, industry activity and trends
• May represent the company in industry trade groups

Risk Control Consultant

Senior Risk Control Consultant, Equipment Breakdown – Engineered Risk Services

Actuarial Consulting Director, Pricing

Risk Control Consultant

Blended Auto & General Liability Claims Director

Claims Consulting Director

Risk Control Consultant

Senior Actuarial Consultant – Pricing, Large Account Casualty

Underwriting Associate, Commercial Construction P&C

Premium Audit Consultant

Senior Claims Counsel, Financial Lines

Underwriting Manager

Complex Claims Consulting Director – Major Loss Unit

Client Services Manager – National Accounts

Underwriting Director – Commercial Construction P&C