CNA Insurance

Actuary

• Assists in developing actuarial reserve strategies for Workers Compensation and Commercial Auto
• Collaborates with business partners and Actuarial leaders
• Serves as an advisor to Actuarial peers by providing actuarial analyses to influence reserving decisions
• Participates in the Actuarial Education Program

Actuarial Consultant – Reserving

Manager

• Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams.
• Establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues.
• Generates ideas for process and technology improvements within and across businesses and implements change.
• Prepares high level cost benefit analysis.
• Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met.

General Manager – Large Casualty

Claims Specialist

• Manages an inventory of moderate to high complexity and exposure commercial claims
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language
• Conducts focused investigation to determine compensability, liability and covered damages
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim
• Contributes to expense management by timely and accurately resolving claims
• Achieves quality standards on every file by following all company guidelines
• Maintains compliance with state/local regulatory requirements
• May serve as a mentor/coach to less experienced claim professionals

Underwriter

• Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business
• Handles endorsement requests within delegated authority
• Works as a liaison within the branch, or across CNA to resolve issues
• Documents assigned files ensuring completeness, compliance, and quality
• Executes on advanced pricing strategy on behalf of the Underwriter
• Completes quote proposals and negotiates with external partners
• Expert on systems and workflows. Serves as a resource to others and conduit for feedback to internal underwriting partners
• Keeps current on line of business strategy, state/territory issues, regulations and trends
• May perform additional duties as assigned

Underwriting Associate, Commercial Construction P&C

• Manage staff of Underwriting Associates across multiple locations
• Oversee underwriting process and compliance with policies
• Develop relationships with brokers and business partners
• Monitor performance metrics and recommend improvements
• Prepare operational reports for management

Underwriting Associate Manager – UW Hub

• Evaluate bureau circulars, conduct competitor research, propose rate changes by state and product, and quantify rate impacts.
• Prepare and present rate change proposals to senior leaders in Pricing and Underwriting.
• Work closely with partners in Technology to coordinate and optimize rate implementation availability.
• Identify innovations and build new tools to improve the efficiency and accuracy of rate filings and communications.
• Compile data and prepare exhibits containing premium and claim statistics to state insurance departments, bureaus and other regulatory agencies.
• Prepare error-free state filing forms, exhibits, memos and supporting materials for regulatory filings.
• Keep abreast of leading market practices and driving innovation by developing rate impact analysis tools and other rate filing exhibits.
• Respond to regulatory agencies' and bureaus' questions and objections.
• Make recommendations to business partners to influence filing outcomes.
• Present recommendations to Underwriting partners and Actuarial leaders.
• Collaborate with actuarial, compliance, and IT teams to integrate new tools and technologies into existing systems.

Actuarial Consultant, P&C – Rate Filings

Consultant

• Manages an inventory of highly complex commercial claims
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability and covered damages
• Resolves claims by collaborating with internal and external business partners
• Establishes and manages claim budgets
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards by appropriately managing each claim
• Keeps senior leadership informed of significant risks and losses
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals

Complex Claims Consultant – Cyber, Technology, Media, MPL

• Initiates and manages suspected fraudulent underwriting and insurance premium investigations.
• Provides advice, direction, and support to underwriters, auditors, and other stakeholders.
• Leads detailed analysis and completion of thorough and timely investigations of suspected underwriting fraud.
• Develops and executes investigation strategy independently or in collaboration with professionals.
• Maintains detailed, accurate, and timely case records following established Best Practices.
• Makes recommendations for resolution by presenting evidence-based findings.

SIU Investigator – Underwriting, Premium Fraud

• Performs a combination of duties in accordance with departmental guidelines: Within designated authority and following established procedures, performs routine selection, evaluation, and pricing of the least complex risks.
• Assists underwriters by communicating with agencies on routine matters.
• Requests underwriting and/or state mandated requirements, based on guidelines.
• Performs data entry of insurance application, including verification of information provided and compliance to state requirements.
• Issues and assembles policies upon receipt of underwriter approval.
• Upon request from underwriters, processes cancellations, declinations and reissues of policies.
• Upon request from underwriters, may review underwriting requirements and may recommend acceptance or denial utilizing preset procedures.
• May provide assistance and/or training to other Underwriting Technicians.
• May assist in special project work.
• May update the underwriting system.

Underwriting Technician, Private Non-Profit

Collections

• Manually transcribe data into spreadsheets due to formatting incompatibility.
• Perform itemized reviews to determine if balances increased, decreased, or were resolved through payment or activity.
• Classify items as new or old and confirm if balances are over 90 days past due.
• Track collection efforts and update spreadsheets throughout the month.
• Analyze items requiring additional work or follow-up actions.
• Review commission chargebacks for reversing legal commissions.
• Submit PME requests to purge or release commissions.
• Research policies with commissions owed to CNA.
• Respond to escalated inquiries from the Call Center and other business areas.
• Contact agencies to obtain updated or corrected bank information for reissuing commission payments.
• Address missing or incomplete Direct Bill Commission enrollment forms.
• Recruit agencies for paperless/email notification options.
• Consolidate producer codes into unified statements.
• Update agency address changes and maintain accurate records in Agent Center.
• Submit requests for stop payments, reissues, and credit transfers.
• Follow up on undeliverable checks and obtain updated mailing addresses.

Billing & Collections Commission Specialist

• Learns underwriting principles and standards in a CNA Surety branch office.
• Analyzes, evaluates, and refers new and existing business to a more senior level underwriter.
• Reviews bond applications and financial documentation to determine if the applicant is an acceptable risk.
• Determines the need for additional evidence of financial standing and appropriate strategy.
• Recommends risks after complete analysis and consideration of applicant documentation.
• Prepares written communications on adverse underwriting decisions, rate appeals, underwriting requirements, status and declinations.
• Develops and maintains positive agency and/or broker relationships.

Underwriting Trainee – Surety

• Responsible for underwriting individual risks and managing a portfolio
• Reviews applications and supporting documentation for a wide range of individual risks
• Determines acceptability of risk in accordance with company guidelines
• Markets products through in-person and virtual visits
• Drives top & bottom-line results by line of business

Underwriting Consultant, Inland Marine

Account Manager

• Executes marketing initiatives across regions, industries, and broker partners
• Collaborates closely with business units, distribution teams, and external partners
• Supports multiple phases of execution around CNA’s strategic partnerships and event strategies
• Maintains detailed project plans and timelines for event and partnership initiatives

Strategic Partnerships Marketing Manager

• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Prepares quotes and answers questions from agencies, policyholders or other external contacts
• Negotiates with agents to reach positive and profitable outcomes
• Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review

Underwriting Specialist – Cyber, E&O and Media

Product Manager

• Supports one to two Agile Scrum teams on initiatives of medium to large complexity
• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accepts stories
• Attends Scrum ceremonies alongside the Scrum Master
• Fosters an environment of continuous improvement / learning
• Facilitates Product Backlog Refinement