General Liability Claims Specialist

CNA Insurance

General Liability Claims Specialist at CNA managing moderate to high complexity commercial claims. Investigating and resolving claims while providing exceptional customer service.

Posted 7/10/2026full-timeColorado, Illinois, Massachusetts, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex commercial claims, ensuring compliance with regulatory requirements, and providing exceptional customer service. Proficient in conducting investigations, negotiating settlements, and maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Claims ManagementInsurance Adjuster LicenseCustomer ServiceFraud DetectionRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingInvestigation TechniquesPolicy ReviewSettlement NegotiationExpense Management

Soft Skills

Professional CommunicationRelationship Building

Certifications & Qualifications

Bachelor's DegreeCPCU

Industry Keywords

Commercial ClaimsCompensabilityLiabilityCovered DamagesTimely Reserves

About the role

Key responsibilities & impact

Manage an inventory of moderate to high complexity and exposure commercial claims
Provides exceptional customer service by interacting professionally with insureds and claimants
Verifies coverage and establishes timely reserves by reviewing policy language
Conducts investigations to determine compensability, liability, and covered damages
Establishes working relationships with internal and external partners
Authorizes claim disbursements and negotiates settlements
Contributes to expense management by timely resolving claims and delivering high quality service
Identifies and addresses potential fraud occurrences
Maintains compliance with state/local regulatory requirements

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum four years of relevant experience, preferably in claim handling
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations are a plus (e.g. CPCU)

Benefits

Comp & perks

Comprehensive and competitive benefits package
Health insurance
Retirement plans
Paid time off
Flexible work arrangements