Claims Consultant, Life Sciences

CNA Insurance

Claims Consultant managing complex commercial claims for CNA with a focus on customer service and negotiation. Responsible for verifying coverage, leading investigations, and mentoring junior claim professionals.

Posted 7/18/2026full-timeBoston • California, Connecticut, Florida, Massachusetts, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex commercial claims, ensuring compliance with regulatory requirements, and delivering exceptional customer service. Proficient in negotiation, budget management, and mentoring less experienced professionals.

Highest-signal resume keywords

Insurance Adjuster LicenseClaims ManagementNegotiation ExperienceRegulatory ComplianceBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationCoverage VerificationSubrogation ManagementRisk AssessmentQuality Standards Achievement

Soft Skills

Customer ServiceCollaborationMentoringTraining Delivery

Certifications & Qualifications

Bachelor's DegreeCPCU

Industry Keywords

Commercial ClaimsCompensabilityLiabilityDamagesClaim Budgets

About the role

Key responsibilities & impact

Manages an inventory of highly complex commercial claims
Ensures exceptional customer service by managing all aspects of the claim
Verifies coverage and establishes timely and adequate reserves
Leads focused investigation to determine compensability, liability and covered damages
Resolves claims by collaborating with internal and external business partners
Establishes and manages claim budgets
Realizes and addresses subrogation/salvage opportunities
Achieves quality standards by managing each claim
Keeps leadership informed of significant risks and losses
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum six years of relevant experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable
Prior negotiation experience
Professional designations preferred (e.g. CPCU)

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.