Administration

• Provide operational support for MySQL databases in a delegated/managed services context, covering production and non-production environments
• Own all database-related incidents through the designated ticketing, monitoring, and communication tools, ensuring continuous coverage (24/7 for production)
• Diagnose and resolve incidents, including issues related to:
• - database availability
• - data replication
• - performance and general system operation
• Comply with applicable service levels (SLAs), including response and resolution times according to incident criticality
• Support non-production environments during business hours, including tracking and handling operational requests
• Perform, on request, specialized interventions such as:
• - installation and upgrades of MySQL databases
• - application of patches
• - configuration changes
• - database migrations or evolutions
• Assist internal teams by providing technical database expertise
• Maintain service levels in accordance with contractual requirements, including traceability, intervention tracking, and adherence to established processes

MySQL Database Administrator – 24/7 Support

• Build knowledge of our evolving software and the real estate private equity industry.
• Use Juniper Square software to support our fund administration and investor services customers.
• Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness.
• Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes.
• Monitor customer health and provide feedback to internal teams.
• Balance fulfilling customer requests with adherence to our scope of work and SLAs
• Manage treasury related activities such as logging LP contributions and handling payments for customers.
• Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests.
• Identify and flag areas of improvement including operational controls, to team leads and/or managers

Associate II, Fund Administration – Core IS

• Manage bookings, including virtual carrier bookings, and maintain related data in OPTIM.
• Coordinate carrier allocations across trade lanes in line with negotiated agreements for FAK, NVOCC, and NAC Basket contracts.
• Instruct origin agents on the contracts to use once cargo delivery dates are confirmed.
• Develop and maintain allocation cards using the DMP OPTIM tool.
• Coordinate daily with carriers and monitor service performance.
• Manage space and equipment release with carriers.
• Analyze deviation reports and provide feedback to carriers.
• Create and maintain reporting to improve visibility on contract usage and capacity optimization.
• Build strong relationships with other TPC teams across regions, including Asia and the Americas.
• Drive continuous improvement initiatives to reduce manual workload and email volume.
• Monitor process compliance and contribute to reducing shortfalls.
• Improve schedule visibility across carriers.
• Communicate with the European network through regional teams and agencies.
• Assess operational needs and monitor performance across stakeholders.
• Maintain proactive communication through network alerts to highlight opportunities or issues.
• Lead or support conference calls with stakeholders when appropriate.

Carrier and Partner Management Administrator

• TEHORA is currently seeking an Oracle Database Administrator to contribute to the administration, maintenance, evolution, and optimization of Oracle databases. The successful candidate may be assigned on-demand engagements within a complex, cloud-oriented technology environment.
• Without being exhaustive, the services and deliverables the successful candidate will be expected to provide include:
• Administer and maintain Oracle databases;
• Ensure data security, integrity, availability, and performance;
• Participate in Oracle migration activities, ideally in a Windows environment;
• Collaborate on initiatives to facilitate migration to the cloud;
• Document physical models and update tables when required;
• Write installation guides and all relevant technical documentation;
• Perform monitoring activities necessary for smooth operations;
• Diagnose incidents, propose fixes, and support IT teams.

Administrateur de bases de données, Oracle

• Supporter et administrer les bases de données IDMS
• Effectuer les activités de maintenance et de surveillance
• Réaliser les sauvegardes mensuelles selon les besoins
• Effectuer les reprises de sauvegarde lorsque des incidents surviennent
• Autoriser temporairement l’accès à la production pour les corrections urgentes et retirer les droits lorsque l’intervention est terminée
• Effectuer les ajustements demandés à la structure de données
• Donner un avis d’expert sur les ajustements demandés afin d’identifier la meilleure solution
• Documenter les interventions, les décisions et les procédures.

Administrateur de bases de données, IDMS

• Administrer des bases de données MySQL
• Assurer la sécurité, l’intégrité, la disponibilité et la performance des données
• Effectuer l’assurance qualité et soutenir l’élaboration des modèles de données
• Agir à titre d’expert-conseil en performance, exploitation de données et gestion des connexions
• Conseiller les équipes sur l’optimisation des requêtes SQL
• Contribuer à l’élaboration des règles de programmation SQL et de nomenclature
• Créer les schémas ou contenants de base en environnement interne ou infonuagique
• Soutenir l’élaboration de scripts pour le montage, la mise à jour ou le déploiement d’environnements de bases de données.

Administrateur de bases de données, MySQL

• Administrer, configurer, maintenir et surveiller des bases de données Oracle
• Assurer la sécurité, l’intégrité, la disponibilité et la performance des données
• Participer à la planification, à l’organisation et à la réalisation d’activités de migration Oracle
• Contribuer à l’évolution des bases de données vers l’infonuagique
• Documenter les modèles physiques et produire les guides techniques
• Mettre en place et maintenir les stratégies de sauvegarde, de restauration, de relève et de haute disponibilité
• Utiliser Oracle Enterprise Manager, ASM, Grid Infrastructure, Data Guard, RMAN, Tuning Pack et Diagnostics Pack
• Collaborer avec les équipes TI et participer au transfert de connaissances.

Senior Administrateur de bases de données Oracle

• Administer PostgreSQL databases
• Perform quality assurance and support the development of data models
• Act as a performance, data operations and connection-management consultant
• Advise teams on SQL query optimization
• Contribute to the development of SQL coding rules and naming conventions
• Create base schemas or containers in on-premises or cloud environments
• Support the development of scripts for provisioning, updating or deploying database environments
• Monitor cloud database service consumption and advise on cost optimization

Database Administrator, PostgreSQL

• Administer and maintain SQL Server databases
• Ensure data security, integrity, availability, and performance
• Document and create physical data models when required
• Update database tables and objects as needed
• Write installation guides, procedures, and other relevant documentation
• Perform proofs of concept and prototyping as needed
• Support high-availability mechanisms, including AlwaysOn
• Collaborate on activities aimed at facilitating migration to the cloud.

Database Administrator, SQL Server

• The Program Administrator plays a key role in supporting the day-to-day administration of TECHNATION’s Career Ready Program, with a focus on its wage subsidy program.
• Your support will be integral to the program’s efficiency and thereby contribute significantly to the prosperity of Canada’s technology sector.
• This position is responsible for administrative coordination of the subsidy application workflows, stakeholder support, and providing admin support to the internal team.
• Assist in processing applications, reviewing eligibility, and ensuring compliance with program guidelines.
• Maintain program databases and records, ensuring accuracy and timely updates.
• Respond to inquiries from employers, students, and post-secondary institutions, providing excellent customer service.
• Support the preparation of reports, presentations, and program documentation.
• Assist with scheduling meetings, tracking deliverables, and coordinating logistics for program activities.
• Participate in outreach efforts, webinars, and events to engage stakeholders.
• Support employer and student engagement efforts, ensuring a positive program experience.
• Assist in compiling testimonials, feedback, and success stories for program evaluation and marketing efforts.

Program Administrator

• The Program Administrator plays a key role in supporting the day-to-day administration of the Career Ready program
• Their contribution will be essential to the program's effectiveness and will contribute significantly to the prosperity of Canada's technology sector
• The successful candidate will be responsible for coordinating the administrative aspects of grant application processes, providing stakeholder support, and delivering administrative assistance to the internal team
• Participate in outreach activities, webinars, and events aimed at engaging stakeholders

• Administer, monitor, and maintain network infrastructure including firewalls, switches, and wireless environments
• Ensure reliable connectivity and performance across LAN/WAN and cloud-integrated environments
• Troubleshoot and resolve network issues, serving as an escalation point for complex incidents
• Support implementation of network upgrades, refreshes, and new deployments
• Contribute to network design and continuous improvement initiatives focused on scalability and performance
• Manage and maintain network security controls including firewalls, VPNs, and secure access configurations
• Perform network monitoring, performance tuning, and capacity planning activities
• Maintain accurate documentation of network topology, configurations, and processes
• Support hybrid connectivity, including Azure networking and integration with on-prem infrastructure
• Collaborate with infrastructure, security, and service desk teams to support overall IT operations and projects

Senior Tech Infrastructure Administrator – Network

• Handling claim inquiry calls and initial contact.
• Opening submitted claims.
• Educating consumers and builders on the claims process.
• Managing the claims general email inbox.
• Expanding our contractor network by finding, vetting, and adding on new contractors and consultants.
• All other duties and responsibilities as reasonably assigned.

Claims Administrator

• The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team.
• Serve as the main point of contact for clients and internal stakeholders regarding lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information.
• Ensure this information has been correctly entered into and maintained as a client contract with WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure global team is delivering services per the client specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process.
• Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.
• Prepare monthly rental payment schedules. Track A/R for assigned clients and escalate to appropriate parties. Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.

Senior Lease Administrator

• Answer incoming customer calls to address issues, requests, or concerns in a professional manner;
• Make outbound calls to provide customers with feedback/resolutions;
• Create a ticket in the CRS system to capture the customer's voice and handle any customer requests;
• Perform research using Ricoh systems (Baan, Lotus Notes, DT Search, UCM, SFDC) to provide a resolution to the customer or to gather information for resolution and prompt communication with customers;
• Appropriately assign the CRS ticket to the correct person/department/domain;
• Offer service options to ensure Ricoh retains the account;
• Maintain data integrity in the CRS system;
• Improve retention of existing customers by increasing customer loyalty through welcome calls and distribution of customer satisfaction surveys;
• Participate in monthly/quarterly management council meetings;
• Create and generate qualified sales leads when a customer is looking to upgrade their current equipment, a new customer is seeking equipment, or an existing customer is considering leaving Ricoh;

Customer Administrator

• Assist the Senior Accounts Receivable and Fulfillment Agent with setting up new clients in accounting systems.
• Maintain and access data across multiple systems such as Incident Monitor, Moneris (credit card payments), and Onvio Tools.
• Receive requests via Salesforce, Microsoft Teams, email, and digital fax.
• Prepare a daily license list for issuing codes used to activate the product.
• Verify and process customer orders and prepare new sales reports.
• Invoice and process payments in Avantage and prepare daily bank deposits.
• Maintain the postdated check record and resolve customer inquiries regarding payment terms.
• Coordinate and schedule manual and batch invoicing and run the processes required to electronically issue invoices, statements, and payment requests.
• Collaborate with the accounting team and ensure billing accuracy for month-end close and accounts receivable reconciliation.
• Work on ad hoc projects and interact with all members of the finance and operations teams, local departments, and Thomson Reuters’ global accounts payable processing team.

Order Fulfillment, Billing Agent

• Responsable des travaux techniques reliés à la gestion du personnel, à l’organisation du travail et au suivi administratif des services rendus aux établissements et au siège social.
• Participer à la gestion et à la coordination des demandes de services, incluant leur répartition, leur suivi et la mise à jour des informations dans les outils de gestion.
• Contribuer à l’élaboration et à la mise en place de normes liées aux équipements, aux ressources matérielles et à leur gestion d’inventaire.
• Rôle défini par le personnel de direction ou des professionnels.
• Effectuer des tâches techniques en collaboration avec les responsables d’unités administratives pour prévoir, contrôler et assurer les services nécessaires au bon fonctionnement de l’unité.
• Recueillir, analyser et préparer des données ou des informations nécessaires liées au budget, au personnel, aux achats, aux commandes, aux suivis contractuels et à la gestion des équipements et matériel en inventaire.
• Communiquer avec les fournisseurs, partenaires internes et organismes centraux lorsque requis dans le cadre de ses fonctions et représenter l’organisation ou son unité auprès d’eux.
• Assister à des réunions pour informer le personnel de direction des difficultés rencontrées dans la gestion administrative.
• Peut assumer le rôle d’adjointe administrative auprès de divers comités administratifs.
• Peut se voir confier d’autres attributions connexes.

Technicien en administration

• Manage users, roles, profiles, permission sets, and security models
• Configure and maintain custom objects, validation rules, approvals, and Lightning pages
• Build and optimize advanced Flows and automation frameworks
• Design scalable solutions using Flow and platform tools
• Build and maintain lightweight Apex (classes, triggers, test classes) and SOQL
• Support basic Lightning Web Components (LWC) where needed
• Troubleshoot and resolve production incidents and data issues
• Execute controlled configuration and metadata changes
• Contribute to root cause analysis and preventative solutions
• Partner with Tier 2 teams on runbooks and knowledge transfer
• Work across teams to drive best practices and process adoption
• Provide training, documentation, and guidance to users
• Stay current on Salesforce releases and recommend platform enhancements

Salesforce Platform Administrator

• Support smooth product launches of the latest and greatest tech.
• Own the SKU setup process by collecting, validating, and entering complete product information from vendors.
• Execute pricing changes and data entry with a high level of accuracy.
• Analyze trends and identify any potential issues early.
• Work cross‑functionally with the senior buyer, assistant buyer, and demand planner, and other internal partners to support the category strategy.

Category Administrator

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems
• Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms
• Compiles information from various sources and utilizes the information for generating reports
• Audits and maintains various reports specific to business location by checking for errors
• Updates and maintains pertinent business information via computer or department files
• Assists with various scheduled and unscheduled projects occurring in the department
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments

See all jobs on JobTailor

MySQL Database Administrator – 24/7 Support

Associate II, Fund Administration – Core IS

Carrier and Partner Management Administrator

Administrateur de bases de données, Oracle

Administrateur de bases de données, IDMS

Administrateur de bases de données, MySQL

Senior Administrateur de bases de données Oracle

Database Administrator, PostgreSQL

Database Administrator, SQL Server

Program Administrator

Program Administrator

Senior Tech Infrastructure Administrator – Network

Claims Administrator

Senior Lease Administrator

Customer Administrator

Order Fulfillment, Billing Agent

Technicien en administration

Salesforce Platform Administrator

Category Administrator

Administration & Co-Pay Assistant