Member Fulfillment Centre Administrator

Webster First Federal Credit Union

Member Fulfillment Centre Administrator providing transaction and administrative support for Tru Cooperative Bank's retail branches. Responsible for balancing transactions, retirement products management, and ensuring service excellence.

Posted 7/6/2026contractLangley • 🇨🇦 CanadaJunior💰 CA$46,900 - CA$50,200 per yearWebsite

About the role

Key responsibilities & impact

Completes a range of branch support transactions and tasks including but not limited to: balancing and processing clearings, posting returned items, charge backs, credit card clearing and adjustments, and ATM/CAFT and MTS; processes administration and payment of Requirement to Pay/Family Maintenances/Garnishee orders etc.
Completes administration tasks related to creating and maintaining retirement portfolios (RSP RIF, TFSA) and ensures maintenance of locked in products; conducts reconciliation and audit of these products, as required.
Achieves a high degree of employee and member satisfaction by providing friendly, professional and efficient service; responds promptly to enquiries, verifies transactions and solves problems or issues, as required; meets department services standards while ensuring all department requirements are completed.
Follows established procedures with respect to confidentiality, negotiable items, equipment and surroundings to meet safety and legal and procedural requirements.
Completes general duties as assigned to support centralizing of administration, duties may vary and include tasks that are incorporated into the department at some point in the future.

Requirements

What you’ll need

High School Diploma required
1 year related experience in the financial services industry required
Effective interpersonal and communication skills
Demonstrated ability to adapt to change and learn new processes quickly
Proven strong organizational skills with the ability to complete work accurately within established deadlines
Proficient in computer software application e.g. MSOffice
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Benefits

Comp & perks

Mental health coverage and resources
Customizable health benefits, as well as topped-up parental leave
Performance-based compensation, employee banking advantages and group RRSP matching
Vacation time and flexible work arrangements to support your lifestyle
Opportunities for employees to make a meaningful impact, such as paid time off to volunteer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transaction BalancingClearing ProcessingReconciliationAudit ProceduresRisk Management

Soft Skills

Effective CommunicationAdaptabilityProblem SolvingCustomer Service

Certifications

High School Diploma