Medical Office Administrator

Felix

Medical Office Administrator supporting clinical operations at a digital health platform in Canada. Responsible for administration, file management, and communication with healthcare practitioners and patients.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical office administration, including file management, clinical documentation, and virtual care support. Proficient in safeguarding personal health information while providing exceptional customer service and communication in a remote working environment.

Highest-signal resume keywords

Medical Office AdministrationFile ManagementElectronic Medical Record (EMR) ExperienceOrganizational SkillsVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

File ManagementClinical DocumentationData EntryQuality Improvement (QI) InitiativesLab Management ProcessesMedical Form EditingVirtual Care SupportTechnical AptitudeAudit ProcessScheduling

Soft Skills

Attention to DetailCustomer ServiceCollaborationIndependenceCommunication

Certifications & Qualifications

Medical Office Administration Program

Industry Keywords

Personal Health InformationHealthcare PractitionersClinical OperationsRemote Working EnvironmentBilingual in French

About the role

Key responsibilities & impact

Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.
Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.
Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received.
Act as the liaison and support between the pharmacy and healthcare practitioner communications.
Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.
Perform other related duties and tasks assigned by the clinical operations manager or medical director.
Work closely with the customer support team.
Help maintain clinical documentation and update training materials.
Assist with responding to faxes and voicemails from external stakeholders.
Perform a variety of administrative and data entry tasks to support our lab management processes.
Assist healthcare practitioners with document management and basic editing of medical and insurance forms.
Perform and be involved in QI/QA initiatives.
As a personal health information delegate, safeguard and protect personal health information.

Requirements

What you’ll need

Must be located in Canada.
Must be available to work a set schedule of Monday-Friday 7am-3pm EST 40 hours a week.
Must be available to work evenings and weekends as needed.
Successful completion of a medical office administration program or equivalent education in a related field.
Minimum 2+ years of experience working as a medical office professional.
Experience working in virtual care is considered an asset.
Technical aptitude and the ability to learn software and systems quickly, experience working with an EMR.
Strong organizational skills and meticulous attention to detail.
Customer service experience is considered an asset.
Exceptional verbal and written communication skills.
Ability to work both collaboratively and independently as we are a virtual-first company.
Fluent in English, bilingual in French is considered an asset.
Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated

Benefits

Comp & perks

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks vacation
Stock option grant