Felix

Systems Engineer

• Handle day-to-day IT support, SaaS administration, hardware troubleshooting, and general IT operational tasks while collaborating closely with IT leadership.
• Provide L1/L2 support for Felix staff across Mac and Windows environments.
• Independently manage and resolve IT helpdesk tickets in Jira with clear, timely communication.
• Perform onboarding and offboarding activities, including account creation, access provisioning, and removal across multiple SaaS platforms.
• Troubleshoot user issues related to software, access, connectivity, and general IT problems.
• Support endpoint management and compliance using tools like Kandji, ESET, and similar platforms.
• Managing user accounts, configurations, groups, permissions, and access policies across all systems / platforms.
• Assisting with security checks, threat reviews, and maintaining platform hygiene.
• Monitoring alerts, reviewing system health statuses, and escalating issues when required.
• Troubleshoot and replace hardware such as desktops, terminals, monitors, printers, scanners, and label printers.
• Perform light on-site tasks including:
• - Checking server, terminal, UPS, and network equipment health
• - Swapping or configuring Windows terminals
• - Verifying network functionality and connectivity
• Maintain accurate IT documentation, runbooks, and process guides.

IT Systems Engineer

Creative Strategist

• You’ll serve as the creative leader at the crossroads of performance marketing and creative strategy.
• You’ll be responsible for generating fresh ideas, new angles, and formats for growth advertising, based on your industry experience, expertise and ad research.
• You’ll lead team creative brainstorm sessions, craft detailed, hypothesis-driven briefs for new concept ad batches and optimizations for top performing ads.
• You’ll manage those briefs through to execution, leveraging our internal creative and compliance team.
• You’ll leverage performance insights to inform and optimize future ad batches.
• Build & maintain a strong pipeline of creative testing across digital marketing channels.
• Lead creative brainstorms, facilitate engaging discussions with the broader team to generate actionable insights or pain points for creative ideation by leveraging or rebuilding our current ideation process as you see fit.
• Manage the production process end-to-end from brief to feedback revisions, to final delivery, ensuring a high level of quality is achieved at a consistent pace.
• Leverage AI tools to scale exploits and to be hands on with briefing, designing and exporting ads.
• Own UGC creative process from sourcing talent for production to overseeing the development of compelling scripts, to final delivery.
• Work closely with growth managers and ACD to maintain timelines and quality.
• Manage freelance designers, motion designers, and video editors, and keep remote team members accountable and on track throughout the production process.
• Develop and own a comprehensive testing roadmap for new creative concepts, ensuring a continuous cycle of data-driven innovation.
• Remain attuned to consumer and industry trends across our category and paid social marketing as a whole to be able to remain at the forefront of creative innovation.
• Be a key contributor and leader in developing new creative concepts that ultimately drive the business forward.

Backend Engineer

• Maintain and evolve core payment algorithms, C++ SDK integrations, and backend services.
• Build, optimize, and deploy high-performance, multi-threaded applications in a cloud-native environment using distributed system design principles.
• Enhance the application’s data model and implement comprehensive monitoring, logging, and observability across cloud services.
• Ensure all development practices and system architecture comply with PCI DSS and other relevant security and regulatory standards.
• Mentor and support junior developers, promoting clean, maintainable, and secure coding practices.
• Collaborate closely with the product team to translate business requirements into technical solutions, including user stories, estimates, and development plans.
• Provide technical support for customer and partner integrations, focusing on secure deployment, troubleshooting, and performance tuning.

Senior C++ Software Developer

• Maintain and enhance core payment algorithms and C++ SDK integrations within a Windows-based client environment.
• Enhance our card reading capabilities in the SDK and optimize our message-based protocol between the SDK and our Cloud payment services.
• Develop high-performance, secure client-side components optimized for Windows OS.
• Ensure client-side architecture and development practices meet PCI MPoC and other security compliance standards.
• Implement secure coding practices, threat modeling, and vulnerability mitigation strategies.
• Support partner integrations through secure client-side implementation, testing, and technical assistance during deployment and troubleshooting.
• Mentor junior team members by promoting best practices in C++ development, Windows architecture, and secure software design.
• Collaborate with team to refine requirements, user stories, estimates, and development plans.
• Design, implement, and unit test Windows-native applications using modern C++ standards and development tools.

Senior C++ Software Developer – Windows

QA Engineer

• Perform manual regression testing of credit card transactions on SoftPOS-enabled devices, validating tap-to-pay flows, transaction accuracy, performance, and error handling across various card types and payment networks.
• Collaborate with developers to define test cases and acceptance criteria for key payment features.
• Assist in maintaining and updating the existing manual test suite, incorporating new test scenarios based on product changes and team feedback.
• Document and report bugs, edge cases and inconsistencies with clear reproduction steps, contributing to detailed test case repositories and overall test documentation.
• Ensure QA practices align with financial industry regulations, including PCI DSS and MPoC compliance requirements.
• Support release readiness and deployment verification, participating in quality gate reviews and conducting post-release testing in live environments.
• Contribute to defect triage and root cause analysis, providing actionable feedback to improve product reliability and user experience.
• Support the development of automation foundations, with a clear path to progressively owning test automation strategy, scripting, and CI/CD integration.

Growth Marketing

• Work closely with the Creative team to brief, test, and iterate on ad creatives, messaging, and formats that convert.
• Own performance marketing strategy across channels like Meta, Google, YouTube, TikTok, Reddit, and emerging platforms. Manage budget allocation and CAC targets.
• Partner with lifecycle marketing and product teams to optimize onboarding, retention, and LTV through email, SMS, and in-product interventions.
• Design and run experiments to improve conversion rates across our landing pages and web funnels, leveraging tools like HotJar, GA4 and WebFlow Optimize.
• Analyze user acquisition and retention cohorts to surface insights and inform growth roadmaps.
• Collaborate with analytics and finance to forecast performance, track KPIs, and report on marketing ROI.
• Keep a pulse on industry trends and identify new channels, tools, or tactics that give us a competitive edge.

Senior Growth Manager, Acquisition

Administration

• Work closely with our medical directors and clinical operations team to manage and strategize for the medical pillar at Felix regarding the functionality of our healthcare practitioners.
• Own file management: consolidate, update, and maintain electronic files and documents, including labs and referrals.
• Help create and follow a robust system to track lab requisitions, ensuring all results and documentation are received in full. Follow an audit process to review requisitions from prior months and contact both labs and patients when results for tests ordered are not received.
• Act as the liaison and support between the pharmacy and healthcare practitioner communications.
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations.
• Perform other related duties and tasks assigned by the clinical operations manager or medical director.
• Work closely with the customer support team.
• Help maintain clinical documentation and update training materials.
• Assist with responding to faxes and voicemails from external stakeholders.
• Perform a variety of administrative and data entry tasks to support our lab management processes.
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms.
• Perform and be involved in QI/QA initiatives.
• As a personal health information delegate, safeguard and protect personal health information.

Medical Office Administrator

Medical Office Administrator, Part-Time

3D Artist

• Lead motion design and video editing on the Felix Brand and Marketing Team
• Work closely with the Growth Team to develop winning ads that drive engagement, registration, and conversion
• Edit and re-stitch existing UGC and video content to develop new and creative narratives
• Develop a library of motion and animation assets and templates for quick iteration and production of performance creative
• Analyze data with the team to continuously test and iterate to bolster performance
• Work closely with the Creative Coordinator, and the Creative Strategist to develop, organize, and maintain a growing library of creator content
• Explore possibilities of gen AI and how it can improve and optimize workflows, and new ways it can be used in advertising
• Work closely with Brand and Design teams to implement motion assets into web and UI environments, and continue to build on and expand the Felix visual identity
• Contribute to a culture of creativity and creative excellence at Felix

Motion Designer, Video Editor

Marketing

• Own the strategy and implementation of end-to-end lifecycle marketing initiatives across Felix Health
• Develop a dynamic and personalized customer lifecycle experience, tailored to each user’s journey around key behaviours
• Develop and execute activation, engagement, retention and win-back initiatives
• Execute end-to-end lifecycle marketing campaigns: define target audiences and communication strategies across email, push notifications, SMS, and in-app messages (through Iterable)
• Continuously optimize performance through A/B testing and experimentation
• Identify and apply best practices to measure, analyze, test and surface opportunities and recommendations to improve customer experience
• Work cross-functionally with marketing, creative, engineering and analytics teams to define objectives, develop strategy, lead campaign development, and scale lifecycle technology and processes
• Provide thought leadership in lifecycle marketing and one-to-one engagement at scale