Medical Administrator

University of Toronto Entrepreneurship

Medical Administrator providing administration services for a busy university health clinic. Optimizing patient satisfaction and managing appointment bookings.

Posted 7/14/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$56,731 - CA$72,548 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical administration, including patient registration, appointment scheduling, and billing processes, while ensuring high levels of customer service and confidentiality. Proficient in navigating medical software and Microsoft Office applications to support efficient clinic operations.

Highest-signal resume keywords

Medical AdministrationAccuro Electronic Medical SystemMedical TerminologyCustomer Service OrientationMulti-Tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingMedical Billing SoftwareKeyboard Skills (40 W.P.M.)Telephone System Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem SolvingTact

Tools & Technologies

Microsoft Office (Word, Excel, Outlook)Microsoft TeamsZoom

Certifications & Qualifications

College Diploma in Medical Administration

Industry Keywords

Health and WellnessPatient FlowConfidentialityFreedom of Information and Protection of Privacy Act (FIPPA)Personal Health Information Protection Act (PHIPA)

About the role

Key responsibilities & impact

Provides a variety of medical reception and administration services for a busy medical and mental health clinic for university students.
Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone.
Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W).
Answers patient enquiries about available services and about health insurance.
Ensures smooth patient flow is maintained through booking appointments and filling cancellations.

Requirements

What you’ll need

College Diploma in medical administration or an acceptable equivalent combination of education and experience.
Minimum two years related experience working in a medical clinic, preferably in a multi-doctor and multi-disciplinary office.
Knowledge of medical terminology required.
Experience with medical booking/billing software required, Accuro Electronic Medical System preferred.
Ability to navigate through Microsoft Office programs (Word, Excel, Outlook, video conference application such as Microsoft Teams and Zoom) and keyboard skills with an accuracy of at least 40 w.p.m.
Ability to manage a multi-line telephone system; telephone etiquette.
Strong interpersonal, communication, and organizational skills.
Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
Strong customer service orientation.
Strict respect for confidentiality is essential.
Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).
Ability to problem solve under stressful circumstances and in a limited time frame.
Ability to work calmly and accurately under frequently demanding periods of pressure in a front-line setting.
Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities