University of Toronto Entrepreneurship

Client Services Representative

• Acting as the first point of contact for general enquiries
• Providing detailed information on processes, policies, and procedures
• Providing detailed information regarding financial aid issues and financial awards
• Providing detailed information regarding admission requirements to prospective students and applicants, including processing
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Troubleshooting and resolving routine issues
• Updating and maintaining database records
• Serving as a resource to others by providing (non-supervisory) administrative guidance

Client Services Advisor