Wolters Kluwer

Backend Engineer

• Own product-level architecture for audit applications, including diagrams, runtime flows, data models, and integration contracts.
• Select technologies within portfolio standards; document decisions and align with governance.
• Maintain SDD-compliant documentation (Current/Target/Transition states, security, availability, compliance) in version-controlled repositories.
• Define and validate NFRs (performance, security, reliability, operability, cost) with measurable criteria.
• Provide technical guidance on APIs, events, caching, resiliency, error handling, and observability.
• Develop POCs and spikes to de-risk solutions (e.g., retrieval/RAG, workflow integrations, storage lifecycle, performance tuning).
• Reverse-engineer .NET services; recommend modularization and refactoring strategies.
• Design and ensure backward-compatible integrations with adjacent systems; enforce contract testing.
• Apply enterprise patterns (API-first, event-driven, zero-trust, IaC) and coach teams on implementation.
• Troubleshoot complex issues; lead root-cause analysis and implement preventive patterns.

Lead Application & Product Architect, .Net, AI, Audit

• Define and lead the vision and strategy for U.S. Professional Tax content, focusing on forms, calculations, and regulatory compliance.
• Ensure tax content is accurate, scalable, and aligned to the needs of Tax & Accounting firms.
• Partner closely with engineering, tax analysts, and go‑to‑market teams to translate regulatory requirements and customer insights into clear product direction and prioritized execution.
• Deliver a high‑quality, intuitive tax preparation experience across all customer segments.
• Proactively communicate in‑season releases, enhancements, and roadmap changes to internal stakeholders and external customers.
• Monitor and explore emerging technology trends, including AI and automation, to inform future product capabilities.

Senior Technology Product Manager – Tax Content

Customer Success Manager

• Work proactively with an established customer base to ensure retention of the current relationship and contracts
• Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
• Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
• Develop and execute a strategy to increase product adoption and engagement with your customers
• Secure strong, referenceable relationships within assigned customer base
• Identify and close opportunities for professional services to client base
• Minimal business travel: 5-10% max.

Senior Account & Relationship Manager – Healthcare, Customer Success

Research Analyst

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

Senior CX/UX Research Consultant

Business Development Rep

• Design and support the implementation of marketing programs.
• Conduct thorough market research to identify potential sales opportunities.
• Collaborate with sales and marketing to align lead generation plans.
• Develop pricing strategies to meet market demands.
• Support the preparation of detailed sales proposals.
• Maintain and analyze sales and customer data.
• Actively engage in outreach to potential clients.
• Handle inbound sales calls and inquiries.
• Cultivate and maintain strong customer relationships.
• Contribute to the development of sales programs and campaigns.

Sales and Business Development Representative

Product Marketing

• Maintain an expert understanding of our portfolio, products offered, differentiators, customers, and competition.
• Define key product launches or marketing campaigns based on the seasonal calendar, ensuring alignment between product, sales, and marketing.
• Develop, execute, and measure cross-channel campaigns, working across a cross-functional team that includes product management, sales, and central marketing organization.
• Collaborate with central marketing and campaign marketers to generate and develop/nurture leads and achieve campaign goals/metrics.
• Work with sales and partners to develop materials that enable teams to sell and deliver new offerings, supporting internal sales training, sales collateral, presentation assets, flyers/emails, product information documents, and competitive grids.
• Track, report, and analyze program KPIs and ROI.
• Collaborate internally and externally to complete and collect market research and intelligence, define market segmentation, and develop buyer/decision-making personas.
• Continuously update and refine product marketing information based on the competitive landscape, adjusting positioning, messaging, and materials as required.

Product Marketing Manager, Nursing Education

• The Senior Customer Success Specialist plays a high-impact role in managing strategy and product utilization across the CDSP product portfolio.
• They serve as an advisor for our mid-size (major) accounts and are responsible for optimizing customer outcomes.
• Ensure customer relationships are established and strengthened.
• Drive product adoption and ensure utilization goals are achieved.
• Work directly with Sales Major Account Managers to ensure customer needs are identified and satisfied.
• Partner with Sales to build and maintain the health and well-being of assigned Major Accounts.

Senior Customer Success Specialist

• Define and drive product and platform architecture for Tax services, with a focus on event driven and workflow orchestrated designs (Temporal) and streaming (Confluent Kafka).
• Lead decisions on patterns, integration contracts, data models, resiliency, and observability.
• Review and guide .NET application code and solution designs (.NET 6/8, ASP.NET Core), elevating code quality, testability, security posture, and performance.
• Partner with teams on upgrade roadmaps and dependency hygiene.
• Own high risk technical spikes and POCs; rapidly validate approaches using VS Code and GitHub Copilot to accelerate engineering feedback loops.
• Provide clear decision records (ADRs) and architectural documentation, and lead design reviews per Architecture CoE policies, champion reuse where practical.
• Lead migration/modernization efforts (modularization, API first, messaging, caching strategies), aligning with the TAA modernization milestones (Temporal orchestration, Kafka onboarding) and platform guardrails.
• Collaborate with Platform Engineering to onboard domains to Confluent Cloud; set partitioning, schema strategy, consumer group patterns, and SLAs.
• Guide performance testing and tuning practices.
• Ensure threat modeling and Security Review / SRTM artifacts are produced and signed off; partner with Security Champions and AppSec CoE to meet standards.
• Translate complex design tradeoffs into concise executive communication and product decisioning.
• Coach squads and tech leads; elevate design maturity across teams via templates, patterns, and learning sessions.

Lead Application & Product Architect, Tax, .NET/AI

Implementation Specialist

• Implementeren van ons standaard softwarepakket Twinfield bij uiteenlopende klanten.
• Uitvoeren van API‑certificeringsprojecten voor zowel nieuwe als bestaande klanten.
• Onderzoek doen naar klant- en marktuitdagingen.
• Projecttimelines coördineren en milestones bewaken.
• Pilotprojects uitvoeren/ testen en documentatie opstellen.
• Intensief samenwerken met Sales, Customer Support, Product en Customer Success.

API Implementation Consultant

Human Resources

• Co‑create the People Strategy
• Partner with leaders to translate business goals into targeted human capital strategies; align with HR Centers of Excellence (COEs)
• Design the organization for scale
• Lead organizational design efforts that enable growth and efficiency; advise on workforce planning
• Elevate the talent lifecycle
• Oversee talent practices including Talent Acquisition, Employee Engagement, Learning, Leadership Development, and Total Rewards
• Lead change and transition
• Drive change and adoption for strategic initiatives; coach leaders and teams
• Build credible relationships with executives and people leaders
• Operationalize with excellence
• Ensure people programs are implemented effectively by communicating expectations
• Monitor people trends and industry best practices
• Support M&A moments.

Human Resources Business Partner – Associate Director

Business Analyst

• Monitor, interpret, and translate federal and state tax law developments
• Support ongoing tax compliance initiatives
• Contribute to new product development
• Create clear and concise ELPs/explanations for tax developments
• Draft letters for practitioners explaining tax changes
• Build and refine Excel queries to identify impacted taxpayers
• Collaborate with product, content, and technical teams

Content Management Analyst

Financial Planning and Analysis

• Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects.
• Plan and conduct comprehensive user research studies and usability tests.
• Synthesize research findings into actionable design recommendations.
• Develop and uphold design systems and ensure consistency across products.
• Mentor junior team members and provide constructive feedback on their work.
• Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives.
• Drive the iterative design process based on user feedback and usability testing.
• Stay up-to-date with the latest UX design trends and technologies.
• Present and defend design decisions based on user research and best practices.
• Ensure all design work adheres to accessibility standards and guidelines.

Senior CX/UX Designer – Automation Workflows in Financial, Corporate Compliance

• Develop and own the end-to-end product marketing strategy for the LRUS portfolio
• Work with Product leaders to design, implement, and optimize commercialization frameworks and go-to-market plans
• Serve as the connective tissue between Product Management and Sales Leadership and the marketing team
• Influence and serve as a key stakeholder across strategic market research initiatives
• Evaluate, optimize and evolve new product marketing capabilities, tools, and processes
• Define and track key performance indicators to assess the effectiveness of product marketing initiatives
• Lead, mentor, and inspire a high-performing product marketing team of 3-5 individuals

Director, Product Marketing

Customer Support

• Deliver against quota for Compliance Solutions team and specific products identified including, but not limited to, Compliance One Plus Lending Systems
• Ability to articulate value propositions of Wolter Kluwer’s solutions while delivering deep technical expertise
• Build internal relationships and develop a collaborative team with Account Executives and other members of a Deal Team to effectively serve accounts
• Develop a deep domain knowledge of the solution offering and configurations needed to support customers
• Self-motivated, professional and proactive mindset as partner / collaborator across the WK sales eco-system to include sales team, market strategy, marketing and product development
• Performs other duties as assigned by sales leadership.

Senior Technology Sales Support Specialist – Solution Consultant

Security Engineer

• Leading the planning, resource allocation, budgeting, and end-to-end delivery tracking of strategic initiatives
• Ensures consistent communication with stakeholders throughout the project lifecycle and drives successful execution across global programs
• Provides thought leadership and vision to guide global business and IT process owners toward continuous improvement
• Establishing governance and best practices in program and project management
• Managing and transforming infrastructure projects including Enterprise, Cloud, and Cybersecurity