Wolters Kluwer

Technical Writer

• Provide day-to-day oversight to content managers, verification team members, and customer service operations associates
• Set annual, quarterly, and monthly plans for the BL Brain proprietary license-information database
• Identify industry and regulatory changes and assign updates to internal industry information
• Integrate and update knowledge sources including BL Brain, checklists, intake forms, cheat sheets, and web content
• Partner with IT on BL Brain technology initiatives, including AI-related functionality
• Track and announce database and technology progress to leadership and the company
• Synchronize with CT BL Teams to recapture data found during order fulfillment
• Lead content generation and thought-leadership articles for websites, podcasts, webinars, and social media
• Monitor industry changes for dissemination to internal and external clients
• Oversee development and distribution of Regulator Tracker and off-the-shelf research products
• Provide subject-matter expertise for sales calls, RFPs, and quotations
• Oversee Verifications Team functions and serve as a subject-matter expert in verification processes and systems
• Ensure complex or sensitive verification tasks remain on track and communicate timelines
• Develop KPIs, metrics, and performance standards for the Verifications Team
• Monitor project deadlines and identify delivery risks
• Adapt team processes to improve efficiency, scalability, and cross-team support
• Hire, train, and develop team members
• Monitor employee metrics and conduct bi-annual employment reviews
• Recommend merit-based promotions

Manager, Content Management – Technical Writing

AI Engineer

• Drive discovery and delivery for defined AI-enabled clinical decision support capabilities
• Translate clinician, customer, and business needs into product requirements, experiments, roadmap priorities, and measurable outcomes
• Shape experiences that help clinicians ask questions, find relevant information, understand clinical context, and move from question to action
• Partner with engineering, design, clinical, content, analytics, customer-facing, and commercial teams from discovery through launch and iteration
• Define success metrics tied to adoption, engagement, trust, user satisfaction, workflow impact, and business value
• Use customer conversations, concept tests, analytics, and feedback to validate user needs and product direction
• Make product decisions balancing customer value, usability, clinical trust, technical feasibility, speed, cost, and responsible AI considerations
• Communicate roadmap priorities, rationale, risks, and tradeoffs across teams and leadership
• Develop AI-enabled experiences for UpToDate clinical decision support products
• Improve how users ask clinical questions, navigate evidence-based content, and engage with trusted answers

Lead Technology Product Manager, AI Clinical Decision Support

Customer Success Manager

• Proactively support the onboarding process for new customers
• Address and resolve a broader range of customer inquiries and issues
• Assist with customer renewals and upselling opportunities
• Monitor and analyze customer performance and engagement data
• Provide intermediate-level training and guidance to customers
• Ensure implementation schedules, targets, and budgets are met
• Collaborate with internal teams on customer feedback to improve products and services
• Document detailed customer interactions and updates in CRM
• Identify potential areas for service and product improvement based on customer feedback
• Maintain and enhance strong client relationships

Customer Success Associate

• Translate expert-defined quality standards and evaluation methods into product requirements, workflows, and roadmap priorities
• Drive discovery and delivery for AI quality and evaluation capabilities, including tooling, automation, monitoring, evidence capture, and reporting
• Partner with clinical, data science, engineering, product, legal, compliance, and customer-facing teams to operationalize AI evaluation before and after launch
• Identify opportunities to automate and scale evaluation workflows while preserving appropriate expert oversight
• Define product requirements for review workflows, issue triage, launch readiness, post-launch monitoring, and quality reporting
• Use evaluation insights to inform product improvements, user experience, content quality, model behavior, and operational processes
• Track emerging market practices and customer expectations related to AI quality, evaluation, benchmarking, and responsible AI
• Translate AI quality and evaluation practices into clear narratives for product leaders, customer-facing teams, and internal stakeholders
• Help ensure AI-enabled healthcare experiences are useful, trusted, and responsibly deployed
• Support scalable evaluation capabilities for Wolters Kluwer Health’s UpToDate suite

Lead Technology Product Manager, AI Quality – Evaluation

Financial Planning and Analysis

• Lead and oversee critical financial activities for the Financial & Corporate Compliance Division
• Lead annual strategy, budgeting, quarterly forecasting, monthly and quarterly P&L and cash flow reporting
• Provide analytics covering KPIs, investment business cases, operational excellence, and divisional growth initiatives
• Partner with senior executives, business unit CFOs, Corporate, GBS, and dxg teams
• Build financial and operational reporting and planning support models
• Develop governance processes to drive functional ownership and accountability
• Prepare Monthly Divisional Meeting presentations for the FCC CEO and CFO
• Prepare monthly and quarterly FCC reporting for Wolters Kluwer Corporate
• Drive financial insight, analysis, and stronger financial controls in operational areas
• Support acquisition/divestment reporting and requests from Internal Control and internal/external auditors
• Enhance KPI reporting processes, systems, and tools
• Define KPIs, benchmark business units, identify growth and operational excellence opportunities, and develop investment business cases
• Lead the FCC Data & Analytics Team, Partnerships organization, and Operational Excellence organization

Director, Financial Planning

Customer Support

• Deliver world-class customer service to society partners and their members
• Manage relationships between Wolters Kluwer and assigned societies for membership and subscriber services
• Serve as the primary communication source regarding membership lists and membership attributes
• Liaise with Society Member Care to request membership/subscriber benefits and escalate member trends
• Oversee society billing, including billing schedules, contract-based billing, and past-due invoice collection with Accounts Receivable
• Document and share rules of engagement with publishing and society partners through annual attribute letters
• Communicate society membership issues, updates, and status changes to Publishers
• Coordinate society membership list schedules with production schedules through Periodical Operations
• Liaise with Data Control for list comparisons, list uploads, data anomaly identification, and member-count confirmation for invoicing
• Work with publishers, circulation coordinators, marketing, and other teams to resolve membership/subscriber changes or problems

Customer Service Representative – Society Account Manager

Sales Operations Manager

• Build and maintain a single source of truth for sales performance reporting.
• Design and run the recurring revenue performance cadence pipeline, forecast, and bookings reviews in partnership with Sales leadership.
• Develop dashboards and reporting aligned to the Lead-to-Revenue (L2R) KPI framework.
• Support territory design and account segmentation with a data-driven methodology.
• Own day-to-day data quality standards for the CRM account hierarchy integrity.
• Partner closely with the RevOps Managers owning Top-of-Funnel and Pipeline-to-Bookings.

Sales Operations Analyst

Account Executive

• Achieve/exceed assigned sales targets
• Develop and maintain knowledge of complete portfolio of assigned products
• Handle the most complex inbound and outbound sales inquiries
• Develop and present comprehensive sales quotes and proposals
• Mentor and guide junior associates and peers

Advanced Inside Sales Representative, Cloud Software Solution Sales

Chief Technology Officer

• Achieve and exceed annual sales and renewal targets
• Manage the full customer lifecycle, including renewals, upsell opportunities, and new business acquisition
• Develop and execute strategic account plans for assigned healthcare organizations
• Identify expansion opportunities within existing accounts and new prospects
• Maintain an accurate sales pipeline and provide regular forecasting updates
• Generate new business opportunities across public and private healthcare sectors
• Drive solution-based sales conversations focused on clinical, operational, and strategic outcomes
• Lead complex sales cycles involving multiple stakeholders and procurement processes
• Build strong relationships with clinical leaders, executive management, procurement teams, digital health leaders, and key influencers
• Partner with customers to maximise utilisation and adoption of UpToDate, Lexidrug, and Expert AI
• Ensure customers achieve measurable value from Wolters Kluwer solutions
• Support implementation, training, and customer engagement initiatives in collaboration with internal teams
• Identify and address risks that may impact renewals or customer satisfaction
• Develop strong relationships with state government health agencies, public hospitals, health networks, and healthcare organisations
• Understand government procurement frameworks and tender processes
• Monitor market developments, healthcare policy changes, and funding initiatives that create growth opportunities
• Represent Wolters Kluwer at industry events and customer meetings.

Account & Relationship Management Executive – Clinical Technology

Manager

• responsabilità di guidare, coordinare e sviluppare i due team di programmatori e sistemisti
• governare l’intero ciclo di gestione delle richieste di personalizzazione e installazioni sistemistiche
• gestire, coordinare e far crescere il team di sviluppo personalizzazioni e sistemistico
• definire priorità, capacità produttiva, assegnazioni e piani di lavoro del team
• governare il processo di analisi, stima, progettazione, realizzazione e rilascio delle personalizzazioni ERP richieste dai clienti
• supervisionare le valutazioni tecniche e funzionali relative ai contenuti tecnici elaborati dal team
• supportare il team nella gestione delle criticità progettuali
• collaborare con l’area Vendite nella qualificazione delle richieste
• sviluppare percorsi di crescita individuale, piani di competenza e iniziative di knowledge sharing
• promuovere metodologie di lavoro strutturate, collaborative e orientate al miglioramento continuo

Technical Manager – Consulting

Research Analyst

• Collaborating with Leaders in Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
• Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making
• Partner with Product Managers to understand business goals and objectives both at the portfolio and product level.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
• Plan and execute generative and evaluative studies of various complexities and methodology.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
• Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
• AI Analysis: Use AI‑assisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data (e.g., clustering themes, identifying patterns across large datasets, and surfacing emerging signals).
• Apply AI‑supported persona development and segmentation approaches to generate and evolve evidence‑based user archetypes grounded in behavioral, attitudinal, and contextual data.
• Contribute to the exploration and use of AI‑enabled journey mapping and experience modeling approaches (e.g., scenario simulation, agent‑based representations, or dynamic journey artifacts) to help product teams reason about complex, multi‑step user workflows.
• Partner with Product, Design, and Data Science to evaluate and shape the use of AI systems that support research operations, customer intelligence, and experience measurement.
• Critically assess AI‑generated insights for bias, validity, explainability, and alignment with user needs, regulatory constraints, and ethical design principles.
• Provide guidance to stakeholders on where AI meaningfully enhances research and decision‑making—and where human‑led research remains essential.
• Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
• Regular, transparent communication of status and metrics to management and stakeholders
• Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
• Involve all members of cross-functional teams in research and analysis
• Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research.
• Provide thought leadership and guidance on emerging UX trends and innovations.
• Keep up to date with the latest UX practices, innovations and tools

Lead CX/UX Research Consultant – AI-Enabled Experiences

DevOps Engineer

• Lead the design and implementation of the infrastructure and CI/CD pipelines for applications
• Maintain and improve the reliability of existing systems
• Work alongside Product Teams to implement and improve processes
• Mentor a team of DevOps engineers
• Design, implement and automate Cloud Infrastructure in Azure & AWS using Infrastructure as Code tools such as Terraform, Ansible and Jenkins
• Build and help maintain CI/CD pipelines across multiple environments
• Advise and implement Cloud Native solutions as appropriate
• Ensure infrastructure solutions are compatible with organizational DevOps and Security patterns

Lead DevOps Engineer

Outside Sales

• Engages healthcare providers, payers, consultants, insurance companies, corporations, and state and local government agencies to drive sales
• Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for company
• Works with Manager in planning sales strategy
• Builds, monitors and orchestrates sales pipelines to ensure continuous population of near and long term opportunities
• Actively works within strategic sales plans that reflect company's business strategy
• Contributes to enduring executive relationships at the highest levels of the client's organization
• Stays current with industry and competitive research and information to enable rich client dialogue

Senior Field Sales Manager – Healthcare

Revenue Operations

• Partner with Divisional GMs and Sales Leaders to develop and execute segment growth strategies.
• Lead annual and in-year sales planning, including capacity modeling, territory design, coverage optimization, and quota setting.
• Develop data-driven market opportunity assessments to align resources with growth potential.
• Drive account prioritization, segmentation, and scoring strategies to maximize sales productivity.
• Own the operating cadence for the business, including forecasting, Quarterly Business Reviews (QBRs), account reviews, and strategic planning sessions.
• Drive accountability through rigorous inspection of pipeline health, forecast accuracy, and execution against growth objectives.
• Establish key performance indicators and dashboards that provide visibility into business performance and leading indicators.
• Analyze trends and performance drivers to identify risks, opportunities, and actions required to achieve bookings targets.
• Generate actionable insights through advanced analytics and data-driven decision making.
• Develop reporting frameworks that connect top-of-funnel performance to customer acquisition, expansion, retention, and customer value realization.
• Lead cross-functional initiatives that improve sales productivity, operational efficiency, and revenue velocity.
• Partner with Sales, Marketing, Customer Success, Finance, and Technology teams to streamline processes and improve execution.
• Recommend and support incentive plan design that aligns seller behavior with business objectives.
• Drive adoption of technology, automation, and AI-enabled capabilities to simplify workflows and increase customer-facing selling time.

Sales Operations Associate Director – Sales Strategy, Revenue Operations

Executive Assistant

• Provides executive administrative support to several senior Executives within the leadership team of the Health Division
• Manages calendar and email requests to ensure timely attention and responses with appropriate urgency based on an understanding of priorities
• Professionally responds to requests for meetings, as appropriate, using discretion and judgment, processes requests, takes messages, and delegates to appropriate party in a timely and effective manner to maintain a high level of productivity and confidentiality
• Manages all logistics and prepares agendas for internal and external meetings, partnering with staff and vendors for onsite meetings for smooth end-to-end execution
• Obtains quality and timely briefing materials as needed, including research and intelligence; demonstrates knowledge of underlying issues and objectives, as applicable
• Ensures that Executives receive all materials prior to meetings to facilitate efficient review and use of Division Executives’ time
• Manages schedule to allow for sufficient time to read, analyze, and respond to short and long-term strategic work.
• Assists in special projects and supports coordination of PowerPoint presentations for strategy/market segments and mergers and acquisitions and other leader presentations including internal communications, Monthly Division and annual Strategy meetings and other corporate meetings and events
• Supports other Executive direct reports in their initiatives, as needed and requested including attendance at regular team meetings and helping with adherence to deadlines
• Manages all travel arrangements and ground logistics for the Division Executives with a focus on balancing travel dates with the need for cost-efficient and seamless travel within appropriate corporate guidelines
• Prepares and processes employee recognition awards, monthly expense reports, and regular time off tracking for Division Executives and reviews and supports related administration tied to direct reports
• Manages all outside vendor set up, billing, codes for payment, and ensures proper systems processing and adherence to budget
• Maintains paper and electronic files for Division Executives; complies with records retention policies and organizes files such that records can be retrieved efficiently
• May provide mutual coverage for divisional Executive Assistants during peak times or vacations.