Wolters Kluwer

Business Development Rep

• Assist in designing and implementing marketing programs.
• Gather and analyze market and customer data.
• Collaborate with marketing to support lead generation initiatives.
• Participate in the development of pricing strategies.
• Support sales staff in the preparation of sales proposals.
• Maintain and update sales databases and tracking systems.
• Conduct initial outreach to potential clients under supervision.
• Respond to inbound sales inquiries.
• Work closely with internal teams to ensure customer satisfaction.
• Support the execution of sales campaigns.

Sales and Business Development Representative

• Ensure the execution of all strategic initiatives, leading to successful achievement of business operating and revenue goals
• Partner with Product Management, Editorial, Marketing, and Product Marketing to operationalize segment initiatives and ensure product strategy, messaging, and product marketing aligns with CDSP segment strategy
• Manage ongoing dashboard of strategic initiatives and key performance indicators (KPIs)
• Manage and facilitate team operating mechanisms in partnership with segment leadership, Sales Operations and Customer Success
• Assist segment leadership, in partnership with Sales Operations, to optimize sales effectiveness
• Assist segment leadership, in partnership with Product, to manage market-facing innovation engagements and early adopter programs
• Assist segment leadership, in partnership with Editorial, to manage content development and innovation engagements
• Analyze financial data as well as customer purchasing data to structure key business issues related to segment planning and identification of new growth opportunities
• Recommend and optimize appropriate level of functional treatment for various initiatives based on sales growth targets and financial / investment parameters for WK Health
• Lead consulting engagements for Segment leadership, to include growth strategy recommendations, adjacent market entry opportunities, portfolio analysis, and general strategy development / planning
• Manage and develop segmentation strategies for the business to enable initiatives such as segment growth, sales acceleration programs, portfolio management, new product development etc
• Behave in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism

Business Development Director – Strategy

Content Marketing Manager

• Coordinate with research team to ensure timely delivery of materials.
• Assist in implementing research strategies.
• Upload and manage digital content in the content management system (CMS).
• Conduct basic keyword research.
• Monitor website content for accuracy and consistency.
• Assist in the creation of content schedules.
• Perform basic analytics on content performance.
• Support team members in various content-related projects.

Content Management Associate

Customer Support

• Respond to customer inquiries
• Resolve customer issues and complaints
• Process and verify customer orders
• Assist with account upgrades and changes
• Provide detailed product and service information
• Document and escalate issues
• Participate in training new hires
• Update and maintain customer records
• Conduct follow-ups for customer satisfaction

Customer Service Representative

General

• You process and manage complex customer orders and ensure compliance with company standards, particularly regarding data quality and contract maintenance.
• You work closely with day-to-day operations to gain a holistic understanding of workflows and identify optimization opportunities.
• You analyze existing order management processes and identify areas for improvement.
• You develop and implement measures to increase efficiency and optimize processes, for example by leveraging systems, data, or automation opportunities.
• You take ownership of process improvement initiatives and actively drive them forward.
• You collaborate cross-functionally with Sales, Consulting, IT, and other functions.
• You use data for analysis, derive well-founded recommendations for action, and support data-driven decision-making.
• You develop best practices and contribute to the standardization and transparency of processes.
• You support the professional development of the Order Management team.

Order Management Specialist – Process Optimization

• Disziplinarische Führung, Entwicklung und Motivation von Support-Mitarbeitenden im Bereich das Kanzleimanagements
• Gesamtverantwortung für die genannte Support-Domain mit den relevanten Service-Kennzahlen
• Sicherstellung eines qualitativ hochwertigen 1st ‑ und 2nd ‑ Level ‑ Supports für unsere Produkte
• Förderung einer kundenzentrierten und skalierbaren, KI-gestützten Support-Kultur (Change Mindset)
• Durchführung von Mitarbeiter ‑ und Entwicklungsgesprächen , Zielvereinbarungen sowie Coaching
• Unterstützung der Teams bei der Erstellung und kontinuierlichen Verbesserung von Support-Content (z. B. Knowledge Base, Hilfe-Videos, Standardlösungen)
• Enge Zusammenarbeit mit internen Stakeholdern und angrenzenden Fachbereichen
• Aktive Mitgestaltung und Weiterentwicklung von Prozessen, Strukturen und Zusammenarbeit im Support-Bereich unter Berücksichtigung eines Exzellenzgedankens.

Leiter – Customer Service

Account Executive

• Assicurare il raggiungimento del budget assegnato, garantendo gli standard attesi nell’attività di vendita
• Sviluppare un'attività di vendita diretta su nuovi clienti presenti nell’area geografica assegnata
• Sviluppare nuove vendite di software applicativi attraverso attività di hunting rispetto al segmento di riferimento e valorizzazione dei clienti del parco Clienti tramite le attività di upselling
• Collaborare con la Direzione Aziendale nella definizione di piani di prospecting e finalizzarne l’implementazione

Senior Sales Representative

Marketing

• Develop clear, differentiated positioning and messaging for TaxWise solutions, translating product features and innovations into compelling customer value propositions for professional tax preparers and small accounting firms.
• Support the development and execution of go-to-market plans for TaxWise product launches, feature enhancements, seasonal campaigns, and strategic initiatives.
• Create and maintain customer-facing content across digital properties, product pages, email campaigns, webinars, and sales channels to drive awareness, engagement, and conversion.
• Partner with Product Management to understand customer needs, market trends, roadmap priorities, and competitive differentiation.
• Conduct customer, market, and competitive research to identify opportunities for growth and inform product positioning and messaging.
• Help drive adoption of key TaxWise solutions and add-on products, including TaxWise Online, TaxWise Mobile, and integrated research solutions.
• Develop customer lifecycle marketing programs that support onboarding, product adoption, renewals, upgrades, and cross-sell opportunities.
• Collaborate with Sales and Revenue Enablement teams to create high-impact sales tools, competitive battlecards, customer presentations, and value messaging.
• Support demand generation initiatives across paid media, email marketing, webinars, events, content marketing, and partner programs.
• Create compelling customer success stories, testimonials, use cases, and thought leadership content that demonstrate business outcomes and workflow improvements.
• Analyze customer insights, campaign performance, adoption metrics, and market trends to identify opportunities for optimization and growth.
• Support retention and renewal marketing efforts designed to strengthen customer loyalty and reduce churn.

Marketing Specialist

Sales Operations Manager

• Independently manage and improve comprehensive revenue operations projects.
• Lead the development and optimization of sales compensation plans.
• Implement and refine advanced sales process methodologies.
• Conduct in-depth analysis of sales metrics to identify performance trends.
• Provide expert guidance on sales tools and systems usage.
• Oversee business planning pipeline management and forecasting.
• Oversee data integrity initiatives and ensure compliance.
• Drive process improvements and operational efficiencies.
• Collaborate with senior leadership on sales strategy execution.
• Evaluate and recommend new sales technologies and tools.
• Support team-wide projects to enhance revenue operations effectiveness.

Sales Strategy Manager

Chief Marketing Officer

• Guide, create, and deliver differentiated product positioning, deliver strong messaging, and create insightful buyer personas and other compelling content that communicates value and supports a buyer’s journey-based sales cycle
• Support the execution of a GTM strategy that specifically relates to product/domain responsibilities
• Perform both primary and secondary market, customer, and competitive research to understand market segments, produce buyer insights, and identify new product opportunities
• Lead in the creation of new product/feature messaging and support product management teams in roadmap development
• Support marketing programs that drive awareness, engagement, and pipeline
• Collaborate with demand-generation teams to build and execute high-response campaigns
• Help field sales, customer success, and partner teams in their efforts to land new prospects and expand business with existing customers
• Enable sales, GTM teams, and strategic partners in positioning Enablon products
• Provide thought leadership and innovative ideas and bring these to the broader marketplace
• Build and grow relationships through customer advocacy (CABs, UGs, corporate events, field activities)
• Build and execute cross-functional projects that align to corporate objectives and deliver clearly defined goals and outcomes

Associate Director, Product Marketing

Research Analyst

• Provide strategic level research leadership for AI-enabled products within Financial & Corporate Compliance (FCC)
• Ensure customer and user experience insights inform product strategy, design, and delivery
• Work in partnership with Product, Engineering, Data Science, and Design to deliver AI-driven solutions
• Collaborate with Leaders in Product Management, UX Design, and Engineering to define user experience research strategy
• Lead planning and execution of user research initiatives
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations

Lead CX/UX Research Consultant, AI-Enabled Experiences

Solutions Engineer

• Participate in and lead the efforts to maintain high quality proprietary content and terminology products following established protocols to include mappings between different medical code sets (for example, CPT to SNOMED and ICD-10 to SNOMED CT), value sets using standard terminologies (Sensitivity content), and terms (provider and consumer friendly).
• Work on special projects and in new product/content development as assigned.
• Train and mentor other team members on terminology projects in areas of expertise.
• Collaborate with the development and operations teams to make necessary refinements/improvements in processes or technology that will maximize the effectiveness of Health Language’s products.
• Emphasis placed on arriving at creative solutions in a highly innovative and fast paced environment.
• Establish strong rapport with internal clients and establish self as expert in one or more terminology domains.
• Establish overall guidelines for each terminology maintenance project using applicant’s knowledge and background.
• Respond to customer inquiries regarding product content, coordinating responses to complex requests.
• Understand market and customer workflows, applying this understanding to enhance our products/services to support overall content evolution.
• Use AI where appropriate to improve delivery efficiency and data quality.
• Adhere to project processes.
• Collaborate with product managers, technology development, and UX/UI teams in building new products and enhancements to existing products.
• May prepare white papers, blogs and other high-value commentary.
• Assist with research to identify opportunities for new content and product development.
• Ensure strong project process, data governance, and quality assurance on all projects.
• Actively participate in staff and company meetings.
• Estimate time and resources required to complete larger projects.
• Other duties and responsibilities as assigned.

Content Management Consultant – Content & Terminology Solutions

Procurement

• Lead and deliver complex sourcing projects, supplier negotiations, and strategic sourcing initiatives
• Support sourcing managers and sourcing professionals in the successful delivery of sourcing activities and stakeholder engagements
• Manage workload allocation, prioritization, and operational delivery across the sourcing team
• Act as an escalation point for sourcing, supplier, stakeholder, and delivery challenges
• Lead, coach, and develop sourcing professionals to build capability and support career development
• Monitor sourcing performance, turnaround times, and resource utilization to support effective service delivery
• Lead process improvement and transformation initiatives that improve sourcing effectiveness, efficiency, and stakeholder experience
• Support the implementation and adoption of sourcing tools, procurement technology, and AI-enabled capabilities
• Build strong relationships with business stakeholders and provide sourcing expertise and commercial guidance
• Develop reporting, insights, and recommendations to support operational and strategic decision-making

Purchasing & Procurement Associate Director

Account Manager

• Building and maintaining post sales strategic relationships with Enablon assigned accounts
• Provide advice and guidance as the Enablon subject matter expert
• Function as a frontline technical resource for Enterprise Account Managers
• Develop key relationships in an account to diversify client contact touch points
• Engage with customer support and product management as a customer advocate
• Serve as the account first line of defense to mitigate issues
• Lead coordination efforts between clients and internal teams
• Regularly assess customer satisfaction and implement improvements

Senior Major & Strategic Account Manager – Customer Success Advisor

General Counsel

• Serve as legal advisor to Wolters Kluwer’s business in India
• Provide comprehensive legal counseling regarding a broad spectrum of corporate, commercial, and intellectual property matters
• Advise on regulatory compliance and dispute matters
• Manage external counsel
• Educate business teams on contracting forms and intellectual property rights
• Support litigation matters in India
• Draft and review a range of legal documents