Wolters Kluwer

Manager

• Define and maintain an enterprise reporting framework that supports operational, tactical, and executive reporting needs
• Establish standards for report design, metric definitions, visualization, documentation, and lifecycle management
• Oversee the design, development, and optimization of Power BI dashboards, scorecards, and automated reporting solutions
• Partner with data, technology, and governance teams to align reporting solutions with enterprise data architecture and source systems
• Identify opportunities to modernize reporting infrastructure, reduce duplication, and retire low-value or redundant reports
• Evaluate and guide the use of AI, agentic AI, and advanced analytics to enhance insights, forecasting, and decision support
• Own reporting governance processes including intake, prioritization, standards enforcement, and version control
• Establish and monitor reporting quality controls to ensure accuracy, consistency, reliability, and auditability of all reporting assets
• Act as the escalation point for reporting quality issues, metric discrepancies, and prioritization conflicts
• Guide the team in analyzing operational, financial, customer, and workflow data to identify trends, risks, and improvement opportunities
• Oversee measurement of Operational Excellence initiatives by ensuring consistent KPI frameworks for productivity, quality, turnaround time, customer satisfaction, and cost-to-serve
• Ensure executive-ready reporting and storytelling that clearly communicates risks, performance drivers, and recommendations
• Lead, coach, and develop a team of reporting analysts, building skills across reporting design, analytics, automation, and business partnerships
• Promote best practices, peer reviews, and knowledge sharing to improve consistency and quality across the team
• Foster a culture of accountability, continuous improvement, and learning.

Manager, Business Analysis, Reporting

Content Manager

• Contributing to the growth of assigned course areas.
• Serving as the internal expert for these areas.
• Establishing and maintaining a network of authors and subject matter experts.
• Strategically acquiring new content assets.
• Pursuing mutually beneficial partnerships and securing revisions for existing books and digital assets.
• Collaborating with product marketing, sales, product managers, and content development.
• Managing relationships with key partners to achieve growth and brand awareness.
• Reviewing and modifying existing content to maximize profitability.

Content Editor

Operations

• Serve as a Strategic Advisor
• Act as a trusted thought partner to cross divisional GTM, Revenue Operations, and Finance leaders
• Provide guidance on commission plan design, SPIFFs, and incentive strategies aligned to GTM strategy, coverage models, and revenue motions
• Help leaders navigate tradeoffs between simplicity, motivation, cost, fairness, and scalability
• Shape Enterprise Incentive Strategy
• Translate priorities into incentive designs that align to guiding principles and design frameworks
• Define guardrails that align to best practices for sales compensation across roles, segments, regions, and revenue models (e.g. recurring, transactional, consumption)
• Bring external perspective and insight informed by SaaS, technology, and data driven business models from global organizations
• Partner with the Incentive Compensation CoE
• Support strategy and governance that can be enabled by Xactly
• Act as a bridge between business strategy and platform execution, without being a system administrator
• Lead and/or contribute to enablement, documentation, and leadership narratives that make incentive programs understandable and credible
• Adopt Xactly and other technologies to drive efficiencies at scale for incentive comp design
• Perform or review financial and scenario modeling related to commission plans, SPIFFs, and incentive changes
• Partner with Finance to assess cost, ROI, risk, and sustainability of incentive strategies
• Help senior leaders understand implications, not just mechanics; guide to scalable yet effective incentive strategies
• Facilitate structured discussions with senior stakeholders around sensitive or high impact decisions
• Bring clarity, neutrality, and sound judgment to ambiguous and/or politically complex environments
• Operate with executive presence, integrity, and follow through

Sales Operations, Associate Director – Global Incentive Compensation Strategy

• Create custom client formularies with a team of editors and healthcare professionals.
• Facilitate meetings to define formulary creation processes and guide client customization.
• Responsible for the editorial creation of custom formularies from client-submitted drug lists and source documents.
• Collaborates with engineering and sales teams to complete formulary within established timelines.
• Manage client content and troubleshoot technical challenges with content output.
• Triage client questions and provide support with the Lexidrug™ Information Management system (LIMS).

Content Editor – Drug Reference Content

Product Manager

• Conduct customer, market, and UX research (interviews, surveys, usability testing) to understand user workflows, pain points, and drivers of purchase and retention.
• Own and maintain product roadmaps for assigned products, analyzing product metrics and other research to ensure roadmap alignment with customer needs, business goals, and delivery capacity.
• Support senior product leaders in developing longer-term product strategy by synthesizing data into clear product insights, problem statements, and prioritized recommendations for new investments.
• Own and deliver the business plan and P&L for assigned, existing products, including revenue forecasting, expense planning, and performance tracking.
• Collaborate closely with UX, engineering, marketing, and customer-facing teams to deliver product enhancements from concept through launch.
• Translate product ideas into user stories, requirements, and acceptance criteria in partnership with Product Owner.
• Support go-to-market and launch planning activities, including sales support tools, and post-launch analysis by tracking usage, customer feedback, and performance metrics.
• Monitor and report on competitive offerings and market trends to inform incremental product improvements.
• Manage and communicate project schedules, goals, and dependencies; coordinate cross-functional initiatives and regularly report statuses to supervisor and key stakeholders.
• Serve as the expert on product features and value proposition; present to sales teams and occasionally customers, articulating positioning within the Medical Education and Medical Practice suite.

Product Manager – Health Digital Products

Business Development Rep

• Supervise daily activities of entry-level sales professionals.
• Implement and oversee execution of sales strategies.
• Conduct training sessions to improve team performance.
• Monitor daily sales metrics and provide feedback.
• Assist in the design and development of marketing programs.
• Coordinate lead generation activities and manage sales pipelines.
• Support team in developing and closing sales opportunities.
• Maintain regular communication with team regarding goals and progress.
• Foster a positive and collaborative team environment.
• Report on team performance and suggest areas of improvement.

Manager, Sales – Business Development

Sales

• Develop and implement comprehensive sales strategies aligned with organizational goals
• Drive sales performance through collaboration with sales teams and cross-functional partners
• Identify market opportunities and create plans to capture additional market share
• Analyze sales metrics to track performance and identify areas for improvement
• Manage the sales budget and ensure cost-effective operations
• Oversee sales training programs to enhance team capabilities
• Foster strong relationships with key clients and stakeholders
• Lead the development of sales policies and procedures
• Facilitate communication between sales teams and executive leadership
• Provide mentorship and guidance to emerging sales leaders

Vice President, Sales – Health

Executive Assistant

• Act as a trusted partner and extension of the executives, anticipating needs and proactively managing priorities in a dynamic SaaS environment.
• Manage highly complex calendars, including global time zones, customer and partner engagements, and revenue-critical forums.
• Prepare executive-level materials including briefings, presentations, and leadership communications aligned to RevOps initiatives.
• Track priorities, decisions, and follow-ups to ensure timely execution.
• Serve as a primary point of contact for senior leaders and executive assistants globally.
• Support cross-functional collaboration tied to go-to-market motions and key commercial milestones.
• Manage sensitive and confidential information with discretion and integrity.
• Manage complex international travel, including last-minute changes.
• Oversee accurate expense management in line with company policy.
• Support special initiatives and cross-functional projects tied to RevOps execution.
• Identify opportunities to improve executive workflows and processes.

Senior Executive Assistant

Data Engineer

• Design and implement a modern, scalable data architecture for HR and people analytics
• Build and maintain data pipelines (ETL/ELT) to integrate data from systems like Workday and other sources
• Ensure accurate, consistent, and reliable data integration across all platforms
• Structure and optimize the data lake according to best practices
• Translate security and compliance requirements into robust data engineering solutions
• Implement data lifecycle management processes, including retention and purging
• Ensure data quality through monitoring, testing, and validation (e.g. dashboards and reporting)
• Collaborate closely with technical teams and stakeholders
• Document data architecture, processes, and security standards
• Support auditability, traceability, and backup/recovery strategies

Content Marketing Manager

• Working closely with one or two physician deputy editors (DEs) to drive progress in an assigned medical specialty.
• Maintaining frequent contact and developing relationships with external specialty authors, editors, and peer reviewers.
• Carefully documenting content developments and workflows in the proper databases.
• Ferrying content through the editorial process, including: Styling and formatting original manuscripts; Reviewing and tracking graphics, and coordinating with Graphics and Permissions teams.
• Sending content to a variety of external contributors for review; setting deadlines and following up to ensure timely responses.
• Incorporating contributor revisions for specialty DEs to review.
• Proofreading, checking links and references, and finalizing topics and graphics for publication; ensuring content is error-free and consistent with UpToDate's style guidelines.
• Addressing all editorial tasks in a timely manner.
• Carefully tracking progress toward annual goals and providing accurate monthly reports to indicate completed and in-process work.
• Preparing for and leading specialty meetings with DEs in order to review the current status of the specialty's pending items and discuss next steps.

Content Editing Associate – Editorial Assistant

Program Manager

• Own and manage the intake, prioritization, and execution of new projects and initiatives within a product value stream.
• Lead complex technology workstreams across multiple engineering teams, ensuring alignment and accountability.
• Independently manage project schedules, milestones, dependencies, and deliverables.
• Track, analyze, and report on project progress, performance metrics, and outcomes.
• Partner closely with cross-functional teams, including product, engineering, and business stakeholders, to drive successful delivery.
• Manage project budgets, resource planning, and capacity allocation effectively.
• Facilitate stakeholder meetings and provide clear, concise, and timely status updates.
• Ensure delivery meets quality standards, technical specifications, and organizational expectations.
• Champion continuous improvement by coaching and promoting lean and agile practices. Document lessons learned, best practices, and process improvements to inform future initiatives.
• Define, measure, and support the end-to-end flow of work from ideation through general availability.
• Establish and manage clear expectations for upcoming releases throughout the development lifecycle.
• Proactively Identify, mitigate, and escalate risks, issues, and impediments to maintain delivery momentum.

Senior Technical Project Manager

Content Writer

• Creates clear, engaging, creative copy across a variety of short- and long-form mediums (eBooks, whitepapers, emails, ads, social, video, web, etc.) in line with program briefs to support key campaign and business goals.
• Apply best practices in messaging, narrative structure, and B2B content strategy while remaining aware of competitor positioning and market dynamics.
• Translate complex healthcare and technology concepts into engaging, accessible content tailored to clinicians, payers, technologists, and executive audiences.
• Independently manage multiple concurrent projects, deadlines, and priorities in a fast‑paced environment.
• Adheres to brand and style guidelines; supports internal guide maintenance and knowledge-sharing.
• Collaborate with marketing, design, product, and internal subject matter experts to define content needs and ensure alignment with brand guidelines and strategic priorities.
• Uses AI-powered tools (Jasper, Grammarly) to explore new ways to efficiently produce and atomize content assets, while keeping the human at the center of the writing process.
• Understands and continually learns about emerging healthcare technologies and target audiences (providers, health insurance, digital technology, pharmacy, etc.) to support effective, tailored copy.
• Proactively generates new content ideas, identifies opportunities for content reuse and optimization, and seeks creative solutions to project blockers.

Senior Marketing Communications Specialist – Content Writer

Support Engineer

• Support Sterling, VA Data Center Installation, configuration, maintenance and support of secure high-availability Windows & Linux based server & network infrastructure
• Perform Windows and Linux based system builds
• Perform network switch installations and configurations in complex data center environment
• Maintain & support Internet host servers in 24 x 7 processing environments
• Setup, maintain, and support Active Directory domains (sites, DNS & DHCP)
• Create group policies in Active Directory and manage users/groups
• Configure and support terminal services on Windows servers
• Execute firmware upgrades, OS upgrades, and hardware upgrades
• Respond to all support issues requests in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure
• Share on-call rotation with other team members

Lead Support Engineer – Data Center

Product Designer

• Own UX strategy for key Nursing initiatives across education and practice portfolios
• Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
• Frame complex or competing inputs into clear problem statements and opportunity areas
• Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
• Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
• Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
• Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
• Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
• Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
• Design across end-to-end journeys, workflows, and platforms
• Embed accessibility (WCAG) into UX thinking and delivery from the start
• Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
• Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
• Lead and develop UX designers, setting clear expectations and providing ongoing coaching
• Evolve team structure and engagement models as the business scales
• Manage day-to-day resourcing, including oversight of contractors and external partners
• Demonstrate responsible stewardship of allocated resources and delivery commitments
• Foster a collaborative, outcomes-oriented UX culture
• Act as a change agent , increasing UX maturity across partners and teams
• Influence without authority through credibility, clarity, and strong facilitation
• Represent UX effectively in cross-functional and leadership forums
• Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives

CX/UX Design Manager – Nursing

Solutions Engineer

• Own end‑to‑end technical onboarding for partners
• Lead discovery and solution design with partner technical teams
• Maintain an integration roadmap/backlog in collaboration with Product and Engineering
• Serve as the primary liaison between partner engineers and internal teams
• Define integration requirements and produce/oversee technical documentation
• Act as escalation point for partner integration issues