Manager, Content Management – Technical Writing

Wolters Kluwer

Manager leading licensing-content research, verification operations, and proprietary knowledge databases at Wolters Kluwer. Advancing AI-powered software and information solutions for professional customers.

Posted 8/4/2026full-timeWhite Plains • Illinois, Montana, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $91,400 - $160,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, project management, and regulatory compliance within a licensing environment. Capable of developing performance metrics and adapting processes to enhance operational efficiency.

Highest-signal resume keywords

Team LeadershipProject ManagementRegulatory CompliancePerformance Metrics DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementKPI DevelopmentRegulatory KnowledgeContent GenerationDatabase Oversight

Soft Skills

Organizational SkillsAttention to DetailDecision-MakingAdaptabilityVerbal Communication

Tools & Technologies

BL Brain DatabaseAI Technology Initiatives

Industry Keywords

Licensing FieldVerification ProcessesRegulatory ChangesCustomer Service OperationsThought Leadership

About the role

Key responsibilities & impact

Provide day-to-day oversight to content managers, verification team members, and customer service operations associates
Set annual, quarterly, and monthly plans for the BL Brain proprietary license-information database
Identify industry and regulatory changes and assign updates to internal industry information
Integrate and update knowledge sources including BL Brain, checklists, intake forms, cheat sheets, and web content
Partner with IT on BL Brain technology initiatives, including AI-related functionality
Track and announce database and technology progress to leadership and the company
Synchronize with CT BL Teams to recapture data found during order fulfillment
Lead content generation and thought-leadership articles for websites, podcasts, webinars, and social media
Monitor industry changes for dissemination to internal and external clients
Oversee development and distribution of Regulator Tracker and off-the-shelf research products
Provide subject-matter expertise for sales calls, RFPs, and quotations
Oversee Verifications Team functions and serve as a subject-matter expert in verification processes and systems
Ensure complex or sensitive verification tasks remain on track and communicate timelines
Develop KPIs, metrics, and performance standards for the Verifications Team
Monitor project deadlines and identify delivery risks
Adapt team processes to improve efficiency, scalability, and cross-team support
Hire, train, and develop team members
Monitor employee metrics and conduct bi-annual employment reviews
Recommend merit-based promotions

Requirements

What you’ll need

Bachelor’s degree or equivalent
3+ years of management experience or equivalent, preferably in a licensing field
Proven record of leading a team and delivering high-quality, time-sensitive results
Experience functioning in an evolving regulatory environment
Demonstrable project management record
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and high degree of accuracy and consistency
Ability to lead and make focused business decisions
Ability to work in a fast-paced, evolving environment
Ability to travel domestically up to 10% of the time

Benefits

Comp & perks

Bonus eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Global Together we thrive well-being program supporting physical, mental, social, and financial well-being
Diversity, inclusive culture, and equitable opportunities