Wolters Kluwer

Customer Support

• Provide direct support to and collaborate with other RASi corporate team members or across departments
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up
• Responsible for corporate filings including preparation, review and filing of articles of incorporation/organization, amendments, DBA/assumed business names, etc.
• Process apostilles and document authentications and legalizations
• Assist clients with queries regarding online accounts, tools, and services

Customer Service Representative, Registered Agent Services

Attorney

• Collaborate with Sales, Customer Success, Product, and Engineering to design and test AI-powered workflows
• Partner directly with clients to understand use cases, map processes, and configure tailored solutions
• Translate legal expertise into structured data, prompts, and workflows
• Support customer pilots and proof-of-concepts by adapting Libra’s capabilities to real legal documents
• Act as a trusted advisor to clients, creating content and learning materials for the Libra Academy
• Provide actionable insights to Product and Engineering teams to improve prompt quality
• Stay informed on legal tech trends to influence roadmap priorities
• Ensure successful delivery of client workflows and AI configurations

Legal Engineer – Libra, Legal AI Assistant

Account Executive

• Identify target opportunity and stakeholders
• Facilitate outreach and background information collection with new opportunity
• Identify and build relationships with key stakeholders
• Conduct customer needs assessment
• Qualify target opportunity based upon account value, threats, and barriers
• Active Selling
• Identify and validate customer needs
• Communicate product value prop and solution design
• Customize value prop/solution and product solution proposal
• Develop and review implementation scope
• Obtain solution acceptance
• Execute collaborative active selling functions including contract creation, terms and conditions development, quoting, and contract modifications
• Conduct contract reviews, pricing, negotiation
• Obtain final signature and finalize order
• Review account utilization management reporting
• Conduct account review meetings
• Provide ad-hoc customer support and issue routing
• Collaborate with marketing in account communications planning and marketing campaigns
• Identify and close cross-sell and up-sell opportunities
• Execute contract renewals

Senior Inside Sales Representative – Account Manager

Full-stack Engineer

• Design, develop, and maintain complex software applications to meet project requirements
• Collaborate with cross-functional teams to define design specifications
• Regularly communicate project updates and challenges to stakeholders
• Prepare detailed technical specifications and requirements documents
• Identify bottlenecks and optimize software performance
• Lead the design of user-friendly software applications
• Create comprehensive testing routines and procedures
• Collaborate to troubleshoot and resolve complex IT issues

Senior Product Software Engineer – Agentic AI

Digital Marketing

• Oversee comprehensive marketing campaigns tailored to different funnel stages across multi-channel platforms, including digital advertising, email marketing, and webinars.
• Develop frameworks for audience targeting and segmentation using marketing platforms.
• Oversee up to 80 campaigns, ensuring quality, budget efficiency, and optimized performance.
• Manage search strategy, including both SEM and SEO initiatives.
• Partner with cross-functional teams to align marketing efforts and strategies with business goals.
• Monitor key performance indicators across all digital channels, developing actionable insights to guide campaign optimization.
• Leverage platforms such as Demandbase, Domo, Conductor, ON24 and Google Analytics.

Senior Digital Marketing Specialist

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Customer Service Technical Specialist

Content Marketing Manager

• Translate draft CDS content from Deputy Editors into complete decision trees using the proprietary no-code authoring platform.
• Program associated logic, clinical text, branching conditions, action steps, and order sets.
• Ensure that decision trees are internally coherent, clinically safe, and aligned with intended workflows.
• Apply clinical knowledge during programming to identify errors, inconsistencies, or logic gaps.
• Flag content or reasoning issues to Deputy Editors and collaborate on resolving them.
• Verify that structured content accurately reflects the source clinical evidence and editorial intent.
• Report issues, bugs, or usability challenges with the proprietary authoring software.
• Collaborate with engineering teams by reproducing issues, reviewing fixes, and validating improvements.
• Participate in efforts to streamline editorial workflows, improve content production, and support scalability.
• Create new CDS content under the direction of a Deputy Editor, when time allows.

Principal Clinical Content – Physician, Clinical Content Architect, Advanced Clinical Decision Support

Scrum Master

• Drive Agile best practices across multiple teams or complex projects
• Serve as a servant leader, coach, and facilitator, helping teams deliver high-value software efficiently
• Schedule and lead Agile ceremonies (e.g., PI Planning, sprint planning, daily stand-ups, retrospectives)
• Facilitate all Scrum ceremonies and ensure they are productive and focused
• Coach, mentor and educate team members, Product Owners, and stakeholders on Agile mindset & best practices

Senior Scrum Master

Consultant

• Partner with Compliance Solutions Key, Financial Services, and Specialty Sales Representatives to identify, qualify, and pursue opportunities for assigned Compliance Solutions products throughout the lead‑to‑order process.
• Develop and maintain deep technical and functional expertise across designated products within the Compliance Solutions portfolio.
• Support Sales Representatives and Product teams by contributing to solution design activities, particularly for highly complex, customized, or multi-product engagements.
• Identify cross-sell and up-sell opportunities for strategic, high‑growth products leveraging Salesforce (SFDC) data, account insights, and close collaboration with Sales Reps.
• Build, tailor, and deliver demos that showcase technical capabilities and clearly demonstrate how Compliance Solutions offerings address customer needs and business challenges.
• Establish rapport in customer-facing meetings by articulating product value propositions, demonstrating technical mastery, and guiding customers through solution capabilities.
• Present Compliance Solutions’ technical strengths and serve as a subject matter expert to support sales cycles for assigned product offerings.
• Consistently achieve individual revenue and performance quotas.
• Expand technical and product knowledge by leading and participating in internal training sessions in partnership with Product team members.
• Contribute to product road mapping by sharing customer feedback, market insights, and solution gaps to help inform and prioritize product enhancements.
• Mentor and support new and existing team members at various levels, fostering skill development and knowledge sharing across the team.

Senior Solution Consultant

Sales

• Manage relationships with major channel partners and key accounts.
• Develop and implement strategic initiatives to drive partner performance.
• Serve as a subject matter expert for partners on complex sales and technical issues.
• Lead comprehensive sales campaigns and initiatives.
• Provide mentorship and guidance to junior team members.
• Conduct thorough market analysis to guide sales strategies.
• Cultivate high-level negotiations with partners to optimize sales terms.
• Review and enhance sales processes and tools.
• Collaborate with senior management on strategic planning.
• Ensure compliance with all partner agreements and performance metrics.

Sales Channel & Alliance Manager

Affiliate Manager

• Lead efforts in managing large and complex accounts
• Manage existing data partner relationships and identify new opportunities
• Collaborate cross-functionally with internal teams to maximize impact
• Establish scalable processes for evaluating and integrating new data partners

Sales Channel & Affiliates Associate Director

• Target and prospect within a defined set of industry account targets.
• Build Account Plans for Target Account.
• Work with Established Partner network to open new accounts.
• Develop New Partners where needed.
• Participate in regional industry events.
• Negotiate complex deals with significant terms and conditions.
• Lead the development and implementation of sales strategies.
• Achieve and exceed revenue targets through strategic sales planning.
• Track and analyze sales performance metrics to drive improvement.
• Develop tailored solutions to meet customer needs in the region.
• Provide comprehensive and insightful sales reports to senior management.
• Oversee and manage customer relationships.

Senior Field Sales Executive – Enterprise Account Manager

• Prepare and file intermediate-level 1041 and 1099 tax returns and documentation
• Maintain comprehensive and updated tax records
• Assist in the preparation of tax estimates and forecasts
• Collaborate with internal teams to gather necessary data for tax filings
• Review and ensure accuracy in tax calculations and submissions
• Conduct research on current tax laws and regulations
• Respond to more tax inquiries from internal and external stakeholders
• Identify and address discrepancies in tax documentation

Tax Analyst – Trust Tax

Procurement

• Lead category transformation for Global Workforce
• Develop and implement strategic category plans for labor and technology services
• Drive supplier rationalization and implement preferred supplier frameworks
• Introduce governance processes to improve maturity in supplier management
• Partner with CTO, CIO, and functional leaders to align sourcing strategies with business objectives
• Monitor market trends in AI, labor sourcing, and technology services

Purchasing & Procurement Associate Director – Strategic Sourcing, Global Workforce & AI Transformation

• Provide top-level leadership and direction to senior managers and high-level professionals.
• Drive the overall performance and strategic outcomes of the clinical content area.
• Lead the integration of clinical research with content development processes.
• Ensure the highest standards of clinical accuracy, relevance, and usability in content.
• Oversee the execution of large-scale, strategic content initiatives and projects.
• Lead comprehensive quality assurance strategies and uphold clinical standards.
• Promote a culture of excellence, collaboration, and professional growth.
• Engage with key stakeholders at the highest levels to influence and shape initiatives.
• Utilize comprehensive user and stakeholder insights to drive strategic content improvements.
• Lead the formulation, implementation, and refinement of content policies and procedures.
• Ability to guide cross-functional teams.
• Make decisions given the best available data and in collaboration with others.
• Results-oriented: meet goals and timelines as defined by leadership.
• Create innovative solutions for efficiency while maintaining quality results.