Customer Service Representative – Society Account Manager

Wolters Kluwer

Society Account Manager managing membership services, billing, and journal relationships for Wolters Kluwer’s professional information solutions. Coordinating publishers, member care, operations, and data teams.

Posted 8/4/2026full-timeHagerstown • Maryland, Pennsylvania • 🇺🇸 United StatesJunior💰 $34,000 - $57,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and membership management, with strong organizational and communication skills to effectively manage relationships and resolve issues. Proficient in utilizing CRM systems and Microsoft Office tools to support billing and membership processes.

Highest-signal resume keywords

Customer ServiceMembership ManagementCRM System ExperienceMicrosoft Office/Office 365Invoicing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Membership ManagementList ManagementInvoicingData Anomaly IdentificationBilling Schedules

Soft Skills

Strong Communication SkillsProblem-SolvingOrganizationInterpersonal SkillsMultitasking

Tools & Technologies

Salesforce Service CloudMicrosoft OfficeOffice 365

Industry Keywords

Customer InteractionSociety PartnersMembership AttributesAccounts ReceivablePublishing

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver world-class customer service to society partners and their members
Manage relationships between Wolters Kluwer and assigned societies for membership and subscriber services
Serve as the primary communication source regarding membership lists and membership attributes
Liaise with Society Member Care to request membership/subscriber benefits and escalate member trends
Oversee society billing, including billing schedules, contract-based billing, and past-due invoice collection with Accounts Receivable
Document and share rules of engagement with publishing and society partners through annual attribute letters
Communicate society membership issues, updates, and status changes to Publishers
Coordinate society membership list schedules with production schedules through Periodical Operations
Liaise with Data Control for list comparisons, list uploads, data anomaly identification, and member-count confirmation for invoicing
Work with publishers, circulation coordinators, marketing, and other teams to resolve membership/subscriber changes or problems

Requirements

What you’ll need

High school diploma, GED, or equivalent required
1+ years of experience in customer service, membership management, list management, or invoicing
Strong organization, prioritization, and communication skills
Ability to problem-solve and follow through to resolution
Advanced knowledge of Microsoft Office/Office 365 tools beneficial
Experience with a CRM system such as Salesforce Service Cloud beneficial
Strong interpersonal, written, and verbal communication skills
Ability to maintain professionalism and a high level of service through complex customer interactions
Ability to multitask and prioritize or change direction as needed
Well organized and able to prioritize within a fast-paced team environment
Patient and helpful to customers and internal stakeholders under pressure
Minimal travel availability
Ability to work in a normal office environment

Benefits

Comp & perks

Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Global Together we thrive well-being program with physical, mental, social, and financial well-being tools, programs, and resources
Diversity, equity, and inclusion culture
Professional growth opportunities